*Update*... Midgard claimed to have not received my monthly payment that was mailed to them well…read morebefore the 1st of the month via my bank's bill pay service and was debited from my account. As a result, I received a past due notice email from Midgard along with an assessed late fee of 20% of the monthly rent amount. After a couple calls to Midgard to resolve the status and a promise I would receive a call from the manager, I was called back after 2 days. The manager researched the situation and then texted me back that I would need to issue a new check with the late fee included, even though them "not receiving" it was out of my control. I texted the manager back to ask the process to give notice to cancel the storage unit and was told to tell the virtual manager at the storage unit office when I dropped off the replacement check. I dropped the check off including paying the late fee (I viewed it as the cost of getting rid of them), and was told that there would be record of my 30 day notice given on the 13th, but that I was required to continue to pay rental on the unit until the end of the following month. So it appears that the publicized 30 day cancellation notice policy could be an unfair or deceptive practice. All of the agents/managers that I have dealt with so far have been polite, but the company policies and practices have struck me as predatory. I'm hoping that my experience is unique, but my recommendation remains: DO NOT RENT FROM MIDGARD. Go someplace else

0 Would have been preferable. DO NOT STORE HERE. They raised my rate by 60% after the 3rd full…read moremonth of rental. They want a 30 day notice to vacate and will make you pay a full month if 1 day over. They notified me, by email, that the rates would increase 29 days before my next payment (technically 30 days, but it was sent at 11:59 p.m., making it impossible to meet the 30 day deadline). This is PREDATORY! To top it off, they will always sound nice and accommodating, but it's a bait and switch. Do NOT find out the hard way. Learn from my mistake!

Classic became Spare Box and this last year they had a rat infestation. I was not notified of the…read moreissue. Perhaps some of my things could have been saved if I was made aware early on. Apparently there we no preventive measure (bait Boxes) to prevent the issue then someone decided it was a good idea to store dog food in the units. Company is telling tenants they are not responsible for the damaged goods however I have been told they are "going after the dog food person for 90,000.00. Well what about everyone who has suffered complete losses of their belongings. They are still renting out these units even though the hazmat teams have not been there to do a terminal clean. Not cool. Rats carry many diseases which are transferrable to humans. The insulation and steel in the buildings is still contaminated and there are probably some tenants such as myself which have not been notified. Springs on the doors are damaged and I could not close mine after finally getting help to open it. Customer service is off shore and said someone would be there in 24 hrs. Manager came out, he was aware of the infestation and my door remained open for several days. I stopped payment and now been locked out and cannot salvage anything. I have been trying to find an attorney, without success at this time. All their concern seems to be about payment and not the losses of family items from my history and the furniture I have lost. Many people have been affected in all outdoor buildings. If anyone can assist with a solution please contact me at 678-618-5450, leave a message and I will review and get back with you.

When I receive bad service I warn people. When I receive excellent service I let everyone know. The…read morecleanliness, security and the ease of speaking directly to the owner are outstanding. If you are looking for any type of storage I would highly recommend them.

Started renting in 2015. For 8 years we have paid promptly for what we thought was secure space…read more They cut our lock and auctioned off our belongings, due to verbiage that they misunderstood on the billing. These newer owners made no attempt to contact us regarding questions of the space. Meanwhile, we continued to pay for storage of our items which were sold, without our knowledge. Over $10,000 worth of items were lost, plus cherished heirlooms which can't be appraised. Do NOT use this storage facility. They literally are the folks against whom one needs to protect their items. We paid 8 years for them to steal our valuables. This is what is known as highway robbery. I'm devastated!

Unfortunately I had a terrible experience. I rented a 10x30 unit that I thought my items would be…read moresecure and safe in, but turns out they were not. I had over 1500 dollars worth of items stolen out of my unit. When I went to move my stuff out I realized these things were missing. I spoke with John the property owner who informed me there were no video cameras on the premises despite what their website says. He informed me since there was no damage to the door or lock on my unit I would probably lose the insurance claim to get my money back for the stolen items. I would seriously consider not using this place to store your items. All I can say is I hope no one else's items have "mysteriously disappeared".

7+ Years and counting with them. Safe and clean. Lee is a stickler for paying rent on time, but he…read moredoes work with you for the date that is the best for you rent is due date.

From the owner: CubeSmart Self Storage of Gainesville, GA offers affordable self storage with premium amenities…read more Our 2221 Dawsonville Hwy location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage