Cancel

Search

Storage Star

5.0 (1 review)
Closed • Closed

Get pricing & availability

Response time

1 day

Response rate

35%

Storage Star Self Storage Photos

Recommended Reviews - Storage Star

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of Matt G.
228
12
0

2 years ago

Great quality self storage at a reasonable price. Nice manager and well located. Best and newest storage in town!

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Storage Star

Rio Vista Mini Storage

Rio Vista Mini Storage

(2 reviews)

Great facility, have one outside parking space for my RV and a smaller roll up unit. Good prices no…read morecomplaints.

I was referred to this place by friends and family who have units there, and it was quite possibly…read moreone of the worst, if not the worst customer service experience I have ever had. I called to inquire about renting a unit at approximately 230pm the clerk stated he closed at 5pm, I said ok I will be there before 5pm. I got stuck behind the bridge on the way there so I called the guy at 430pm to tell him I'm still coming but there was no answer. I got there at 444pm and from the moment I got out the car, the old black man that opened the door was complaining non-stop and asking why I got there so late because he doesn't get paid after 5pm. I really didn't pay much attention to his complaining because I have dealt with people like that in the past, so I told him lets just go and get this done I know what I want this shouldn't take long. He showed me the unit, I filled out the application and had the money on the table ready to pay him by 452pm. Again the entire time while doing this he was non-stop complaining about how late it was, how Brentwood is not that far away and how he doesn't get paid after 5pm. At 452pm he looked at the application, looked at his computer and said he was not going to rent me the unit because it was too late to put the rental into the system! At this time he had the audacity to pull out his timecard and start to fill it out. So I drove 30min, saw the unit, gave him money, and filled out the application all before 5pm he then denies me the unit rental and tells me "NO! you have to come back on Tuesday." I said "Are you serious right now?" He got in my face and put it on me like I had the gall to show up as a paying customer at 445pm to do business where he works. And that "I was so inconsiderate because this was his Friday and he was trying to get off work!" I told him I did my part here is the money and all I need is a code to get in and I would leave, I don't care about the paperwork he can put it in whenever he wants, but nope. Totally refused to serve a potential new client! Never mind the fact that my friends and family that have a total of 6-8 units there and he knew that. I have never had such a crappy experience in doing something so simple as renting a little tin can unit. In my opinion this guy has absolutely no place running a business with direct customer contact. He could of easily stated over the phone that they don't take new clients after 430pm but he did not so apparently he is just slow and incompetent, unable to do something simple such as rent out a unit in a timely manner. I will be urging anyone I know to move out and I will happily help them.

ABBA Self & RV Storage - Gated facility with secured access and numerous surveillance cameras.

ABBA Self & RV Storage

(71 reviews)

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

Storage Star - selfstorage - Updated May 2026

Loading...
Loading...
Loading...