These guys are great! Greg and William are wonderful. They were always very quick to help and…read moreaccommodate. I'm sure if you were super paranoid like some folks then they would gladly keep your information secret. Just ask instead of expecting and then writing a stupid review and putting that "secret information" in the review... I had a great experience and highly highly recommend these guys.

Stored here for just under a year. The owners were very accommodating for my storage needs and I…read morewould highly recommend this place. A+ Service always! I only left because I live farther away now and needed to find a closer unit to my home.

I will say this facility--Erica in particulary went above & beyond for our mutual customer to have…read moreher items stored for her relocation. Thank you VERY MUCH @ERICA!!!! I suggest checking out this facility-GREAT CUSTOMER SERVICE 100%

7 hours ago New Stop…read morecalling corporate about the 512 26th Ave N (off Charlotte Ave) in Nashville, TN location and send a complaint to the Tennessee Attorney General's office https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html . I moved out of Extra Space Storage on Saturday, and the experience was terrible. The closest elevator, which, according to reviews has been out for months and they've done nothing about it, the elevator to my unit on the fourth floor was out of order, so everyone had to use one faraway elevator. That was not properly communicated ahead of time, and it made the move take twice as long as it should have. Because of that extra time and extensive walking, I had to pay around $400 to $450 more in moving costs. My veteran father was there helping me, but the walk was too far for him physically, so he had to sit outside in a chair because he could not keep walking back and forth. My 3-year-old granddaughter was also with me, and when the leasing agent left for an extended time without unlocking the bathroom, we had to go across the street to the fire station just to use the restroom. I emailed corporate and got no response, and I was told they are not going to do anything. This location should be held accountable for the inconvenience and cost they caused. I'm leaving this review so other people know not to just keep contacting corporate, but to also report issues to the Tennessee Attorney General's office.

Some of the best value in town for storage! Tamara, the assistant manager, was especially kind and…read morehelpful-- as this was my first time renting any sort of storage unit. She deserves all the praise and recognition for making this process smooth! Be warned, the 5x5 units are on the second floor where there is no elevator, as the facility used to be a corporate building that wasn't ADA compliant. Can't recommend this place enough!

I've been a customer at the Extra Space Storage location on Monroe St. in Nashville, and I'm deeply…read moredisappointed by their inflexibility during an unprecedented hardship. I'm a federal employee directly impacted by the current government shutdown, which has left me without income through no fault of my own. I'm currently three months behind on payments due to financial difficulties, and the shutdown has made my situation even more dire. I contacted Erica hoping to arrange a payment plan and offered to make a good faith payment to demonstrate my commitment to settling my account once the government reopens and I receive back pay. Unfortunately, Extra Space Storage refused to work with me and plans to auction my unit on November 12th if I cannot pay in full--which is impossible given that I have no paycheck coming in during the shutdown. I'm struggling to afford groceries, let alone storage fees. It's disheartening that a national company would show zero compassion for federal workers caught in circumstances completely beyond their control. I understand businesses have policies, but the inability to offer any flexibility during a government shutdown affecting thousands of employees speaks volumes about their priorities. I hope potential customers consider how this company treats people during times of genuine crisis

This is a great place to store your belongings! The staff is friendly and informative. They have…read moreMUSIC ROOMS, they are super cool!!! The facility is clean. I would recommend this as your preferred storage in the Nashville area!

I visited a U-Haul location earlier today to pick up a reservation, and the experience was…read moreextremely disappointing. I understood and acknowledged that I could not use the temporary paper license issued by the DMV. However, from the very beginning, the employee (Debra) was rude and dismissive. Her tone and demeanor made it clear that she did not want to assist me or my friend. She contacted someone named Mark Jones, and before anything could be resolved, I told her we were willing to leave and return with my friend's valid physical license. Instead of working with us, she insisted that I cancel my reservation and create a new one online. When I explained that I did not have a cancellation link and that she should be able to cancel it from her system, she became even more unprofessional and snotty in her response. Due to the poor treatment, I chose to leave and go to another U-Haul location. At that location, the representative was helpful, respectful, and able to assist me properly. Unfortunately, I later found out that Debra and Mark Jones had flagged me for "misuse of equipment," despite the fact that I never rented or used any equipment from their location or even rented a U-Haul in my life. I wasted 3 hrs of my only day off from school and work trying to fix this and even called corporate as I literally did nothing wrong. I have never experienced such judgmental and unprofessional behavior over something as simple as not having a physical license on hand. There was no reason for assumptions to be made about my character, and the way I was treated was unacceptable. I have worked in customer service for years and even managed one of the best spas in Nashville and could never treat anyone like that or make an assumption based on something so little to the point they are banned for doing nothing. Because of this experience, I will not be returning to this location and would not recommend it to others.

TLDR: Just call and ask if AJ still works there. If yes, go somewhere else. Otherwise the rest of…read morethe staff was great to work with. Rod at this location is fantastic. Truly. AJ, a female "manager" at this company is horrific. Truly. We ended up cancelling and moving out of a large unit that we rented just two days after move-in due to the harassing and unprofessional nature that AJ carried herself with. When my girlfriend and I were moving things in, she immediately targeted her. Unsure on if it was motivated by a "bad day" or some other prejudice. She was way too interested in the contents of what we were storing... why would an employee be so interested in what you are leaving unattended? Spoiler alert: it was tools and materials that wouldn't fit in our garage. Kind of the exact reason storage units exist. Next came the name calling and her aggressive conversation. It seemed an awful lot like she wanted to pick a fight. The final straw was meeting another customer who had a unit on the same floor as us. He said he had similar hostile interactions with AJ. He said that she has repeatedly yelled at him, sometimes with a microphone, and that apparently its a commonly known issue at this location. Rod - I hope whoever owns this locations sees this and puts you in a stronger position over there. Whoever is deciding to keep AJ employed.... mistake.

Saddened that my TINY 5x10 small storage unit skyrocketed in cost to now $87! Up $20 from last…read moreyear. I know it doesn't sound like much.... but this tiny space is NOT WORTH IT. I AM SUPER FRUSTRATED.

I had a few items to store that were family keepsakes and I was concerned about leaving them at a…read morepublic storage area. After speaking with the Manager, Robert Craig and seeing the facility for myself I had no qualms about storing the items there and never felt a need to check on the items while they were in storage. Robert was easy to get a hold of whenever I had a question and even was willing to wait for me at closing time the day I brought my items there as I had been traveling all morning from out of state. Next time I am in need of a storage facility A+ Storage will again be my choice.

A+ Storage is fantastic. It is not your typical dark and dingy storage space. We were moving…read moreoffices and needed to store a number of items while the new building was being built out. The space is very secure, extremely clean, well lit and climate controlled. Going to storage is never a super-fun activity, but A+ made it very easy to retrieve anything we needed, or to drop off any item we didn't need at the time. Robert, the owner, was always available to answer any questions, and was a pleasure to do business with. I highly recommend A+ Storage to anyone in need of storage unit.

My wife and I are moving and needing a temporary transition space…read more Larry, the property manager knew exactly what was needed in terms of size and brought me to the perfect unit right off the bat!!! His appearance, demeanor, and customer service was unparalleled -- as I had toured several facilities prior to making the decision to go with Public Storage. I'd have to say, he was the ultimate selling point! Go with Larry and the Public Storage!!!

Super friend and helpful staff!! They all should get a raise!!! Five stars!!! Great place!read more