This is the worst place to store your things. The ones in charge of the office are completely rude…read moreand do not care about service at all. I never once was late until my last month I was there. After y card had been declined they notified me after ten days and when I spoke to them over the phone they quoted me twice my rent and said if I showed in person they would discount my dues. Not only was this not true but when I arrived they acted as if they never said what they said. After telling me my monthly dues were now three times what I've ever paid for a single month the women behind the desk decided to call me a misogynist and other derogatory names I decided my business is better elsewhere. I hope everyone else finds anywhere else to store their things. There people so not deserve our business.

We have been very pleased with our storage rental here. The two front desk ladies are…read moreknowledgeable and helpful. So glad we picked this storage company.

Christa was very nice setting us up. Very clean and good prices. I highly recommendread more

We needed a big storage unit when we bring out some furniture and boxes and I stopped by Westpointe…read moreNB self storage to check it out. I had looked all over town for a good climate controlled building and one that was close to us. When I walked in, I was greeted by David. Such a nice friendly guy! He told me all about the place. How clean it is and they check regularly and there are motion detectors in each unit. That way if someone goes in your unit without your permission it notifies you on your phone. That information and the location, which is closer to where we live is what made me pick this self storage place. We weren't quite ready to get a unit, but knowing the information David gave us it was the right choice. He gave our information to Christa and she called me on the phone and introduced herself. She was so pleasant and sweet. She told me she would keep our name and if a unit popped up that we were looking for she would notify us. So the next month we were in town, Christa had given us another call, so I stopped by yesterday and got to meet Christa. Such a sweet wonderful person. So pleasant and just a downright nice person. David showed me a couple of units and we decided on one and Christa helped me get all set up. This place is so clean and spotless! The inside and so clean too! I would totally recommend this place to anyone that needs a unit. Yes it might be a little more than most storage units, but when you see how clean it is and it has climate controlled units, and motion detectors you might change your mind and get one. Plus it is right by the HEB and plenty of places to eat.

Stay away from them. They are under "new management" and have raised the rates significantly and…read morecharge outrageous fees. At first they seemed like very nice people but don't want or care to hear any issues you might have with the facility or services. There is no excuse to be rude and try to take advantage of their customers.

Cathy is such a nice woman. Really helpful. Helped my dad find the perfect unit for our needs.read more

save the day .... wow so glad I found you guys , got same day service and very helpful guys workingread more

Highly recommended! They did the job on schedule and the staff are very professional.read more

Words can't even begin to describe the incredible level of service provided by the staff at New…read moreBraunfels Storage. I could write a novel about Kandi and how sweet and pleasant she was to work with. I recently filmed a video to propose to my girlfriend and needed a storage space to get a particular look for my shots. Kandi received my request online and reached out almost immediately. She was unbelievably helpful from beginning to end and I seriously can not sing her praises enough. On top of providing great customer service, her interest in what I was working on was what really stood out. I honestly think she was just as excited about the video proposal as I was! I feel like I gained a true friend in Kandi, as well as the rest of the incredible staff there at New Braunfels Storage. Thank you so so much!! I would not have been able to pull off the amazing video without your help!!! By the way, she said YES :)

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

I had a camper at this location for a little over a year and a half. Never had an issue - owner was…read morepretty quick in responding to my emails the few times I reached out. They quickly set up the space for me to move the camper in originally. I just moved it out after donating it, but I would store a camper there again. Good gate access.

The owner has zero customer service, he cussed me out and told me to figure out why I was late on…read moremy payment, when I had a voice message from him on Sept 22nd stating my payment was payed in full. I was trying to get clarification from him, but instead I got an earful of rudeness.

First thing I want to thank Dale for his support and customer service we received. We had a lot…read moregoing on for our move and Dale was extremely helpful and smooth for the entire process. Will definitely be coming back to this location!

Hands down the best customer service experience from Dale today, public storage is nothing compared…read moreto kissing tree storage!! I am so happy I found you all thank you !!!!

I actually rented a car next door which is enterprise. I think they're connected. I had a very good…read moreexperience with them and would use them again.

I found the manager River to be arrogant as he interrupted his assistant manager and delayed my…read morerental. The assistant manager Jayme was great. She was very accommodating.