Recently I needed to downsize my storage because the rent keeps going up…read more Jose helped me out and he is amazing! I was able to sign a new lease and I'm very happy!

This facility needs to be investigated. I have been paying…read morefor two storage units that were supposed to be "temperature controlled ". It took two years to get the temperature below 95 degrees during the summertime. Management not helpful at all. Last week rats /mice have been eating the furniture in my unit. Today, the lights in halls to unit will not stay on. No flashlights or back up lighting . No help from management. No phone numbers given to me by management for help at a corporate level. This place has a rating of F . Was infested with Chinese dragon bugs. Fed x trucks block facility entrance and you have to wait for them to unload. I have yet to get reimbursed for any of these issues. Stand clear of this place. No one has any power to help. I will be speaking with the courthouse due to bait & switch, raising my rent by $100 without notice. Rats, no lighting, poor air quality, lack of temperature controlled units. I'll be back to report daily. It is a hazard not to have lighting in the common area . Totally disgusted with this facility and the lack of manage or assistance. They take your money & it's just too bad. This is robbery!!!!!! Update: Even the response here is computer generated. "Emily " says to call the number 718-748-4499, the very people that have been of no use in correcting any issues. Very very weak management. Although most employees have management in their titles.

Trust Solidarity Movers for your moving needs! I was looking for movers to help unload a 15 feet…read morerental truck and not only did they complete the job in less than 2 hours, they were very professional and took very good care of our items. From filling out the form online to get a quote to answering all my questions and producing a Certificate of Insurance (COI) for my building to the unloading to finishing the job, everyone I spoke to were very pleasant and very responsive. On moving day, I was stuck in traffic and took me longer to arrive than expected. I called them to let them know and they informed me that the crew start their clock upon arrival at the destination unfortunately and had to pay extra time, but I understood. I received a call when the movers were on site and their names were Bryan and Francis. I absolutely had all my confidence in them knowing exactly what to do and they had all the right equipment. I highly recommend Solidarity Movers!

I was new to using movers and after some quick research I decided to give them a shot. Solidarity…read moreMovers exceeded my expectations! From the very first convo they were easily the most professional and gave me the most affordable quote. Shout out to the dream team of Kurt,Alex & Eddie!! These guys were very careful and accommodating but moving like a well oiled machine. I would highly recommend and plan to use them again in the future

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

It is very comfortable and very good price it is close to sunset park and I thank the customer…read moreservice staff who have very good service thank you very much to orquidea who helped me make everything easier

The facility in Sunset Park is clean and accessible to the Units I would like to say that Orquidea…read moreto care of me and my wife she is very knowledgeable on the different size units and prices her professionalism is well noted Thank you for your kindness and help. .......Best Regards

This is the worse place to rent anything. Incompetent workers that do not answer the phone and…read morethey're on their cell phones doing nothing and you would think that the company would do something about it since they already got bad reviews.

WARNING they will charge you extra charges & not keep the promise that they will say in the…read moreanswering machine

Thanks Manhattan Mini for raising the insurance that Extra Space was giving me on 17st(down the…read morestreet) by 200%, from $11 to $30.97. I don't store 8K worth of things in my storage. I do not even store half of this amount so why are you forcing me to pay $20 more a month now since you bought out Extra Storage Space?! I feel like I'm being scammed here.

Service was fast and they were very Knowledgeable about the products and able to find things fast…read moreinside the store. I think the boxes here and moving supplies are a bit cheaper than Uhaul. They are also right off the highway, so it is really convenient. The guy who helped me in the store packed my car for me since I was buying a lot of boxes and tape for my business. He refused the tip I tried to Give him and was so sweet. They carry a large selection and have storage Available also. I will totally be back when I need supplies.

IT's GREAT INTIL YOU NEED YOUR STUFF! Beware!…read more And it's storage so you won't realize how bad UNTIL YOU NEED A CHRISTMAS Or other whatever type items. L ---- my reply Really? Calling during business hours? FIRST OFF, Let me just say that I tried using the redbin phone application. That too is a piece of crap. Actually from DAY ONE it's been a piece of crap. I totally have the email to prove that and that it was to be up and running in a few days. That was Nov 2016. We are now in May 2017!!! It's still a piece of crap. So I should call during business hours? Are you f'ing kidding me? That is just Genius! Ummmm, I DID. REPEATEDLY! Maybe you conveniently didn't get that memo like my emails requesting my items. YOUR VOICE MAIL/PHONE SYSTEM WAS MOT WORKING PROPERLY! IT CONTINUED TO HANG UP WHEN IT WAS TIME FOR ME TO LEAVE MY MESSAGE! TRUST ME, I tried! Luckily IN THE MIDSLE OF MY MADNESS, or not so luckily because no one EVER returned the call anyway, I was able to get ONE VOICE MAIL IN REQUESTING A CALL BACK AND THAT I WANTED ALL MY ITEAMS. Clearly you are under staffed. I also learned you were overbooked AND OVERWHELMED moving collage students ALL OVER BROOKLYN at this time but, that's not my problem. I paid you for a service that was suppose to make my life less stressful. Certainly not a great big headache and incapable of handling the demands. SoOOOOOOoo, please do not attempt to make me the bad guy here because I can easily POST A PRINT OUT OF all my call logs and emails to prove my yelp post Is an accurate review of REDBIN's services!

EDIT: Aside from the nonsense described below, the customer service rep apparently DID NOT record…read moremy new address, which I gave her on the phone yesterday. She even confirmed that I would like her to update my address, I said yes, and then I received a call from the delivery driver this morning checking that my address is my old address (he was outside of my old apartment)! Seriously, wtf? This service is useful and convenient, but the customer service is TERRIBLE. The rep I dealt with seemed unable to answer simple clarification questions without a huge amount of attitude and bizarre miscommunications. When she picked up, I told her that I can't log in to my account because password reset emails never arrive (and aren't in my spam folder, or anywhere else), so can I please just schedule to have my stuff dropped off over the phone? She puts me on hold immediately, and then returns to ask me HOW I WANT MY PASSWORD RESET. I'm like, no, I don't care about that...I want my stuff back, can I schedule that on the phone? She puts me on hold again. Then she comes back and says, "OK, when do you want it?" I ask, "When can I have drop-off? Can you give me some time slots?" She tells me "6-8" tomorrow (Sunday) is available, so I say yes, assuming that means 6-8pm (it didn't). Then she asks me about whether I would like to have the driver wait 20 minutes or schedule bin pick-up for later, and I ask how much it would cost to have the bins picked up later. It's $17, so I pick that option. Then she tells me that I can schedule that online or via phone. I ask if I can't just schedule this later bin pick-up on the phone with her right now, and she gets confused and starts condescendingly "clarifying" about whether I am saying that I want my bins with my stuff in them scheduled later (instead of tomorrow). No, why would I be saying that, when we were just talking about scheduling empty bin pick-up?? And why doesn't it make sense to her that I want to schedule for ya'll to pick up my empty bins while we're on the phone right now, instead of having to repeat this nonsensical process all over again tomorrow or next week? Then she walks through the time slots, and when I stop her to clarify when she says that my stuff will be dropped off between 6-8 AM (because I originally thought she meant 6-8pm), she interrupts me to start repeating the whole spiel, instead of just listening to my simple question for 2 seconds. What the eff? Please hire some better reps.

When on a vacation, we all typically purchase a souvenir of shirt or trinket, book or print -…read morewhatever your collection calls for. Then the inevitable downsizing arrives, it comes to us all at some point and our emotional attachment can eclipse the items cash value and this is a mistake. Holding on to rapidly depreciating assets, can create a mountain of liabilities which is exactly what occured to a friend. The talking cricket was right. At $300 a month for twenty-five years -- Bang, it happened, times up and my friend shelled out a coolish and foolish $90,000 -- yes indeed and then the storm clouds enter the back thinking, of what could have been. The talking cricket was right I tells ya. Bright flashes across the sky as we emptied and sorted, tired out and progress grinding to a halt I needed to tough love - executive decision this thustly. So when the big red disposal truck arrived with 5 little helpers, I motioned to "have at it all". Some knick knacks and patty wacks were kept, I grunted and groaned and reboxed with very fairly priced cardboard and tape and set them aside for further future movement and I remain silent as it's apparently a tough time of which I suffer no emotions from but can see it in others. Free yourself from stuff, it's all stuff and how long and how much do you plan to drag around life with you. Trust the talking cricket.

The staff members are courteous and willing to help always! It's very convenient and simple to…read moregain access when it comes to your storage!