Ripoff never come here. I brought my truck in to have the…read morebatteries and alternator checked. Service contacted me that batteries needed to be replaced. Bill came to $772. Labour to replace batteries 283.50. I have the bumper to bumper warranty which doesn't cover battery. I will never come back to this place

I came here without an appointment to have an issue with my Silverado looked at and I was…read morepleasantly surprised to have them fix it so quickly. Not only did the service staff go above and beyond but management from different departments helped and in the end a salesman named Leonard took care of the details in order to earn my business. This is how a good job is done! Thank you.

I suggest shopping around to find a dealer who provides professional Customer Service; Competition…read moreChevrolet in Stony Plain is a failure in this department. For the past 12 months I have had one of my vehicles serviced at Competition Chevrolet in Stony Plain; I will not be returning. Here are a few of the reasons I will not be returning: 1) When performing tire maintenance, mismatched sized tires were installed on the rear-end. 2) Upon returning to their shop to discuss the issue, I requested that the rear-end fluid be changed; this was not done. Subsequently the vehicle was again returned and it was noted that the rear-end fluid was low, so it was topped up, but still not changed. 3) After changing engine oil, oil fill-cap not reinstalled; this resulted in oil throughout the engine compartment. 4) Rear seal replaced a number of times before diagnosing rear yoke issue. (I am sure they would have continued to change the seal if I had not called and asked a few questions!) 5) When changing engine oil, maintenance personnel tracked oil and grime into the vehicle. 6) They continually fail to correctly fill out window sticker date and mileage when next oil change due. Although all of these issues have been resolved, it required numerous telephone calls (some to General Motors of Canada) and regularly returning the vehicle before they could get it right.

went there to get a oil change for my truck bc the other place i went to sucked…read more the entire time i felt obligated to do something and when i asked they would yell at me bad service but good environment.

If I could rate them a zero I would. Had work done to our new vehicle and they managed to put deep…read morescratches in both rear doors from leaning on them. The interior headliner was covered in grease and they took a brush to the hood. After complaining multiple times about the sloppy workmanship they half ass cleaned the interior and buffed the scratches. Paint is still damaged and easily seen. they swirled both sides of our vehicle and you can see it from 40ft away. I complained to the service manager Norman Mercier about the problems and he said he would do nothing for us. He expected us to use are own insurance to pay for the damages they did to our new vehicle. After them having our vehicle 11 days and going there 6 times they did not resolve the problem. They refused todo anything about the damages. Now we have to pay for paint correction out of our own pocket to try and fix what they did. I asked for camera footage and they did not have any to show us and kept saying that they didn't damage the vehicle. complained to the manager of the dealership and he refused to fix the damages and wouldn't even look at the vehicle so I could show him what his dealership did. Worst dealership I've ever dealt with. They do not take responsibility for their actions and put it on the customer.

I do not recommend coming here at all or buying a Dodge Ram for that matter.... We bought a brand…read morenew truck and it has been nothing but problems like incredibly unsafe to sell us a brand new truck that has broken down at least 10+ times! When a salesperson claims that this is one of the most reliable trucks knowing that my husband uses it for work. First problem was an engine failure ON A BRAND NEW TRUCK!!! Had to get a brand new engine at 67,000 km. How does that even happen?! And now they want us to pay $5000 when we literally just paid $3000 a month ago to get it fixed and countless other times we have had to take it to get fixed. This is absolutely ridiculous!!! They have lied to us saying that the brand new engine has 3 year warranty meaning they would need to pay the $5000 but then we get a call back saying that actually it's a 2 year warranty just so they can make us dump more money into the most UNSAFE UNRELIABLE vehicle we have ever purchased!!!! Do not step foot into this place because all they care about is $$$.

extremely poor sales team that made a lot of promises and kept none of them, they refused to return…read morea deposit and they would not return calls for explanations. they were difficult to deal with and as soon as they received their money they forgot our phone number. I would highly recommend you avoid this dealership!!!!

I travelled from British Columbia to purchase a used vehicle from this dealership after finding it…read moreonline. Before placing a $5,000 deposit and booking my flight, I specifically asked the salesperson if the vehicle had any dents or significant scratches. I explained that I did not want to fly to Alberta and discover damage that had not been disclosed. I was told there were no dents and only a few minor scratches consistent with any used vehicle. The salesperson also provided a walk-around video. At no point during that video was any significant cosmetic damage identified or discussed. When I arrived in Alberta and inspected the vehicle in person, I found approximately 8-10 large scratches, several of which had gone through the paint, as well as a dent above one of the doors. These were not minor imperfections. They were obvious as soon as the vehicle was viewed in person. After I raised my concerns, I was told the damage had only been noticed after the vehicle was rinsed off. Management then asked me to stay until Monday so the damage could be repaired. Because of this, I extended my stay in Edmonton and incurred additional accommodation and transportation costs. On Monday I received a call saying the vehicle was ready. I took an Uber to the dealership only to find that while the dent had been repaired, the scratches had been filled with paint that did not match the vehicle. The repair was clearly visible and, in my opinion, left the vehicle looking worse than before. At that point I had completely lost confidence and trust in the transaction and chose not to proceed with the purchase. I then had to purchase a last-minute flight home. Between flights, accommodations, and transportation, this experience cost me more than $1,500, not including the time I lost. Had the vehicle's condition been accurately disclosed from the beginning, I would never have travelled to Alberta in the first place. My experience as an out-of-province buyer was extremely disappointing. I would strongly recommend that anyone considering a vehicle from this dealership obtain detailed photos of every panel and every piece of cosmetic damage before placing a deposit or making travel arrangements.

I purchased a 2017 Jeep Grand Cherokee Limited for $11,000 privately from Sabby Gujral, an…read moreautomotive salesperson employed by Parkland CDJR. Yes, this was a private sale. Parkland did not sell me the Jeep. However, Parkland became involved when General Manager Troy Sorge contacted me directly about the situation. Before buying the Jeep, Sabby told me there was nothing mechanically wrong with it and that he had owned it for approximately 2.5 years. The very next morning, the Jeep lost power and the check-engine light came on with codes P0300, P0303 and P0456. I later received diagnostic information indicating the codes had been cleared approximately 620 km earlier. I'm now paying $698 just to properly diagnose the Jeep and could potentially be facing $6,000-$10,000 in repairs, depending on the final diagnosis. Then I learned something else. Troy told me Sabby actually acquired the Jeep on July 17--not approximately 2.5 years earlier. Troy later wrote to me: "Did he stretch the truth to sell his personal vehicle to you? Absolutely I can see he did as the timing doesn't line up." Those are his words, not mine. Troy also contacted me by phone, spoke with Sabby, told me not to contact Sabby while he dealt with the situation and eventually proposed that Sabby pay me $1,000 to resolve it. I declined. There is also a dispute about what I was told regarding the cleared diagnostic codes. My recollection of my September 25 conversation with Troy is different from what he subsequently put in writing. Rather than arguing about who remembers the conversation correctly, I have formally requested that Parkland preserve and provide the recorded calls. Their phone system advises callers that calls are recorded. The recording can establish exactly what was said. My position with Sabby remains simple: Return my $11,000 and take the Jeep back, or pay the full documented cost to properly repair it once the diagnosis is complete. Had I known how recently Sabby had acquired the Jeep and known about the mechanical problems I'm now dealing with, I would not have purchased it. I tried to resolve this privately. At this point, I'm documenting everything and will be providing the relevant information to AMVIC for independent review and pursuing the appropriate consumer and civil avenues available to me. I'm not claiming Parkland sold me the Jeep. They didn't. I'm sharing my experience because one of their automotive salespeople sold it to me privately and their General Manager subsequently became directly involved in trying to resolve the situation. I have the emails, messages, payment documentation and diagnostic information, and I've requested the recorded telephone conversations. People can read the facts and make their own judgment. I will update this once I receive the final mechanical diagnosis and any additional documentation.

Do not trust this dealership. I am incredibly disappointed with both the quality of the vehicle I…read morepurchased and the appalling lack of integrity and accountability shown by the staff at Parkland Chrysler Dodge Jeep Ram. I was sold a vehicle that was described as being in "perfect" condition, only to discover almost immediately that this was far from the truth. The visors are completely unusable -- (they won't stay secured to the roof - they fall down while you're driving directly in front of your face making it dangerous not only for myself and passengers but for others driving as around me) -- & the biggest issue is the front passenger seat is inoperable. After doing some quick research, I learned that these are known issues with this model. Yet, none of this was disclosed at the time of purchase. When I contacted LINDA SENKANE, the "salesperson" I dealt with, she showed minimal concern and ultimately stopped responding altogether -- presumably because her commission had already been secured. Her only response was to send me an Amazon link to purchase replacement visors parts myself. With no help from LINDA, I left a message requesting a call back from a manager. Unsurprisingly, no one responded. I then reached out to the finance representative, MANNY GREWAL, who gave me a name and number for someone named "DALLAS," apparently a manager -- though no last name was provided. I sent DALLAS a detailed message explaining the situation and followed up multiple times, even asking MANNY to escalate it. Still, nothing. I've been completely ignored. To make matters worse, within 48 hours of picking up the vehicle, I dropped off paperwork at another dealership on behalf of Parkland and spoke with the manager there, DAVE DUNLOP. When I mentioned the visor and seat issues, he casually suggested I "use super glue" for the visors and that the seat could be "fidgeted with" -- advice that was both dismissive and unhelpful. The seat is now jammed into the dash and completely unusable. After leaving the second dealership, I received an unsolicited text message from MANNY GREWAL, the finance representative I had been dealing with. In the message, MANNY stated that Dave Dunlop would like to take me out on a date. This is after Dave told me to use Krazy glue to fix my vehicle. This kind of behavior is completely unprofessional and entirely unacceptable -- especially in the context of an unresolved customer service issue. It demonstrates a total lack of respect and reinforces my concerns about the culture and conduct within this dealership. This entire experience has left me feeling deceived, ignored, and frankly disgusted by the way Parkland treats its single female customers after a sale is completed. I, 100%, am pursuing formal complaints regarding this fraudulent and unethical behaviour that Parkland Chrysler has displayed. All that was ever asked or expected of Parkland Chrysler Dodge Jeep Ram was to take accountability and address the issues that were clearly present at the time of purchase. Instead, they chose to ignore, deflect, and ultimately mistreat a paying costumer. Rather than standing behind the vehicle they sell, they've demonstrated behaviour more in line with a dishonest operation - taking advantage of individuals who put their trust, time, and money into doing business with them.

I would never recommend this dealership for anyone. Been using them for years and years but every…read moresingle time they're nothing but problems. The only reason I still use them is because they're local in spruce grove

Zender attacks veterans they have no understanding of how to treat customers if you have a bad…read moreexperience they brush it off and lie about what took place