I have taken about 25 to 50 items here a month for the past 4 years and have never had an item lost…read moreor damaged. Though I am hesitant to admit it, they have exceeded my expectations, taking out some nasty stains from dress shirts and trousers such as tomato sauce, dark beer, grass, mud and and even blood. Every order has been done in a timely manner with professional customer service. I have never had them alter a garment, however they did a good job fixing a torn stitch in a leather jacket. Though I am out and about a lot and have to use other cleaners from time to time, I never take valuable items elsewhere.

I am so disappointed. I have been taking an average of 22 shirts and 12 suits here for over a year…read morewith satisfactory results. Their idea of heavy starch is lacking, but they have been no better or worse than the other cleaners in town. I have also had many suits altered with decent results. UNTIL TODAY. In my last batch of 14 shirts I had cleaned/pressed, one white dress shirt collar was scorched brown all the way around the collar. Just the collar, nowhere else. On a light blue dress shirt, it was returned with a half dollar sized oil spot right in the front of the shirt. Perfectly round. Of course I didn't take the tags off the shirts. I figured I would return them to the cleaners and have them "reclean" them to correct them (at no charge to me). Well when I went in this morning with a suit and 14 shirts, I showed the two shirts to the proprietor, and she proceeded to tell me that the white shirt could be laundered for $1.89+/- and the blue shirt would have to be dry cleaned for $4.35 +/-. I gave her a chance to correct herself by telling her that I didn't cause these issues, the cleaners did and that I wasn't going to pay for their errors. Instead of trying to understand that it was the cleaner's mistake, she kept repeating the prices over and over to me. I asked her if she thought it was right that I had to pay for their mistake. She repeated the prices to me once again. I grabbed my clothes and told her I would never be back. Now, was that incredibly poor display of customer service worth all the business she is going to lose with me and everyone else I talk to about it??? I think not.

Super excited that this is a 24-7 hours cleaners. You can drop off and pick up your laundry at any…read moretime. It's exceptionally convenient for people with busy day schedules.

Heritage Cleaners was highly recommended but it turns out they don't actually clean anything there…read morebut send it off somewhere else. The cleaners that do do the work ruined my suit. Herotage did not initially put my suit in the bag when my wife picked it up. Than they said it needed more cleaning and now they say the massive stain on the suit was there when I dropped it off. Heritage refuses to take responsibility and won't even give me a refund on the cleaning accomplished that ruined the jacket. Not good Lost the money spent on the ruined jacket Lost the money spent on the alterations and hemming of the suit Lost the money on the cleaning cause they wouldn't even refund my cleaning bill. Update: had me meet the manager. Manager did not show. Offered me 15 dollars for ruining a nice suit coat.

I have been going for about a month now. I have had no issues with the quality of cleaning / dry…read morecleaning they do. All you need to do is give your number and they fo the rest. They do accept credit cards and the prices are reasonable.

Town Center Cleaners is our regular stop for all of our dry cleaning and shirts. We have been…read moreusing them for over 25 years. Not much to say other they always do a great job and it is always ready on time.

amazing, she got my gown hemmed in a very rushed time frame of 2 days, was very attentive and very…read morekind. thank you so so much!

I've tried this cleaner a few times, but there have been ongoing issues. They created separate…read moreaccounts for my daughter and me with different credit cards, but still charged both of us twice the first time. We also received constant emails and texts about payments--even after we had already paid. Every time I asked about it, the owner blamed the computer system or her husband. I stopped going for a while, but tried again recently since it's close to home. Unfortunately, the confusion continued--they used credits from my account for my daughter's drop-offs without letting me know. I don't mind covering it, but I was often surprised to see charges even when I hadn't brought anything in. To make things worse, some of my new white clothes came back slightly yellowed, and a few of my linen pieces lost their brightness. Overall, not a pleasant experience, and I won't be returning.

I really wish I could give this place a negative rating if I could…read more... 1. This place is way too over priced. They charged my blouses as a dress when it CLEARLY was a blouse. They will over charge you SO MUCH compared to any other dry cleaners I've ever been to. 2. I came back home with a cardigan that had 7 different holes in my sweater... was so upset and frustrated. I called them back and the lady said sweaters tear during the process if it's too thin. Why did they charge as a heavy sweater then? And if it was damaged, why didn't they call me to let me know that it was damaged before I picked it up? The lady transferred me over to this guy (assuming it's the owner) and he said I already had holes in my sweater. Cleaners call their customers when they spot any flaws before beginning their process of dry cleaning but I didn't receive a single call. I wouldn't have dropped my sweater at the cleaners in the first place if I had any disorientation on my clothes. What's the point of paying to get something dry cleaned if it has flaws already? Extremely rudely, he said he would try fixing it by sewing the holes together. How can I trust this place with anything? He should clearly know that this type of fabric CANNOT be sewed together! I wasted my money on dry cleaning clothes that I can NEVER wear again... And he just hung up the phone on me without any apology. 3. Customer service is complete garbage. They were rude ever since the time I dropped off my clothes until the time I was hung up over the phone. They're careless about their customers. I've heard so many people say horrible this place was but because of their great ratings, I wanted to give it a shot. THAT WAS A HORRIBLE MISTAKE! Do NOT go here unless you want to get your clothes damaged. You'll definitely waste your money and better yet, you'll come home feeling like poop.

My wife had 2 pairs of pants altered (shortened). 1 pair of jeans and 1 pair of walking pants. The…read moreFirst Lady said $14.00 for the walking pants and $10.00 for the jeans. At least that's what my wife said she heard. Anyway when it came time to pay she charged $14.00 for both. So the discussion began. Bottom line very rude lady. I do not take my clothes there any more because I was never thanked after I paid or when I picked up my clothes. I take my clothes to Zip cleaners across the street from them. Better price and great customer service.

**Stay Away** Dropped my suit off for a wedding on a Monday,…read morewent back to get it on a Friday and there was a "Sorry be back at 6:30pm"(30 mins before closing) sign in the window. I call the next day(day of the wedding) to make sure he would be there for me to pick it up. He said "Yes i'm here, we will be open until 6pm" I went there at 2pm to pick up my suit and there was the same sign in the window! He put me in a terrible position! STAY AWAY! YOU CAN NOT TRUST THIS MAN!

Love this guy. So fast and does a great job. I drive further to give him the business. Hard working…read morebusiness owner alway there for his customers and remembers my name. No one remembers my name as it's uncommon but he makes a point to. Nice touch.

Beware. I took shirts in for laundering, got a receipt documenting my request, and returned a few…read moredays later to find that my request had been changed from laundry to dry cleaning, with no explanation for doing so. This has happened to me on more than one occasion, each time I attributed it to a misunderstanding. After more than two instances, it appears that this is an accepted practice. Beware.

Wayyyyyyy over priced. They charged $20 to sew on 1 2.5 by 3.5 inch patch. What a rip off.read more

I've found Clean Mart to be an acceptable dry cleaner in the Herndon area. Items take 24 hours,…read morewith pickup after 5 pm. If you need same day service, you'll have to drop off your items between 7-9 am. I don't think they offer special 1 hour servicing. If you are looking to professionally launder your simple clothing (shirts and pants, pant suits), they seem to do a good job. They haven't lost any of my clothes, although have apparently list clothing articles belonging to other customers (read the other reviews). For more complicated clothing, like some jackets, suits, and dresses, I would not go here. This is a simple and cheap dry cleaner. They do not seem to know how to take proper care of the more complicated articles of clothing. The two ladies (both Hispanic) you will meet up front speak English well, and also don't take special requests well. Good for simple dry cleaner - not good for your special grandmother's wedding dress.

All of my shirts are made from the same material and fit from the same company. They're all…read moreidentical. I was only using Clean Mart for dry cleaning and have brought my shirts here 4 times with no problems or shrinking. Last time I had 7 shirts cleaned. One of them shrunk a lot during cleaning both in length (barely long enough to tuck in now) and in the sleeves (sleeves come to 2" below my wrist now)The owner refused to take responsibility. She said it was the manufacturer. All 7 of my shirts are made by the same company and are all the exact same size. I have never washed my shirts on my own and it fit perfectly fine before I dropped it off at Clean Mart to be dry cleaned. I showed her all 7 shirts, told her the exact same story, and she refused to admit it could be her fault. Do not use this dry cleaner. They have terrible customer service and if they ruin your clothes they will blame everyone else but themselves. How could it possibly be the manufacturer when it fit last week and the only place my shirt has been since then is this dry cleaner? Take responsibility. I understand shit happens but don't blame me when you're the one that messed up. I spend $40/month on dry cleaning. Replacing my shirt and keeping a long term regular customer sounds like a no brainer to me.