They're all very courteous and helpful. The prices are on the high side. I can buy ounces online…read morefor 50.00 dollar

Shops is nice. I can't say much about the products others than what I bought, which was a 1g…read moreflorist farms AIO for $40. I was pleasantly surprised by it, and I've been buying these types of products long enough to know their inventory is legit. My only gripe would be that after asking us if we were first time customers and then explaining that because we were, they needed to scan our IDs into the system, no one explained the process of making a purchase there. It's different than any other dispensary I've been to so I was kind of lost until I watched other people and realized you have to use the tablets they have around the store to find the items you want and then place a pickup order. I chose to pay at the time of pickup using my debit card. That was a strange process as well. Supposedly (I haven't looked into it) their credit card machines work like an ATM. ATMs charge a fee, theirs is $3.00. Ok, swipe the card and they give you cash. Why are they giving me cash? The "ATM" rounds up your purchase. Why does it do that? Don't know and I don't think they did either. You'd think it would be rounded to the nearest $20 since ATMs only dispense 20's but my total was rounded up to $98 and I was given $4 and change back. My gfs total was rounded up to $28. Maybe the 8 was a coincidence. It's just an odd way to take payments with all of the options available. Next time I'm ordering online and paying before I show up. I may as well have paid $98 because I ended up with $4 in my wallet that's just sitting there. Anyway, point is that they should really explain to new customers how everything works because once you are in you are on your own. No one came around to help, and after we were there figuring out the process on our own, and then deciding what we wanted for 20-30 mins, then standing in front of the counter for another 15 mins waiting to be called we were finally asked if we were there for a pickup.

I received a very thorough eye exam and ordered two pair of eyeglasses. The Doctor and staff are…read moreamazing and insured the visit was seamless. Highly recommend.

I have been seen at this office since I was a child. so close to 40 years. My whole family now also…read morecomes to this office. Excellent staff and Dr.'s. Highly recommend, and I have a lot of eye issues so eye health is very important to me.

Dr Vaughn is fantastic! He's extremely good at his profession and his staff are absolutely…read morewonderful. They have some very unique frames and I have highly recommended their services to friends and family around the area. Thank you for such great service!

I was referred to Vaughan Vision for a refraction by my Opthalmologist because he felt I might need…read moreglasses (he was right of course I just couldn't see it at the time -lol #lamepun). They got me in really quick, and I was surprised to see they had later evening appointments and Saturday appointments-perfect for those of us who work full time for the insurance we rarely get to use because most doctors don't like working Fridays or weekends either. I got in and out very quickly, my appointment took very little time surprisingly, the office was clean and the staff was very friendly and efficient. Dr. Vaughan was honest, frank, and answered my questions addressing concerns thoroughly and efficiently without making me feel like I was keeping him or boring him (that sounds odd but I've had a few eye docs and even worked for one for a while so it's something I've experienced more than once). After my appointment I was taken to the optician, Nikki (who of course was cool as sh*% because we had the same name), and she thoroughly explained my insurance, and helped me find a pair of glasses that not only looked good on my stupid-shaped face, but had beneficial attributes for me -like being lightweight and not giving me a headache because of where they sit on my ears. I also want to say that their selection of glasses was much better than other places I've been to in the area. They didn't all look exactly alike and their was a variety of brands and styles, and they didn't look like my mother or grandmothers glasses from 1980. I even found sunglasses I liked-which was important to me because I wear them for driving and get migraines. My glasses were ordered and I was out in like an hour from beginning to end. My glasses came in about a week as expected, and they gave me a few extra cleaning cloths and solution that they would refill for free anytime-unheard of in my experience and really awesome for those of us who clean their glasses frequently. This is also where the unique hours really helped me out because I didn't have to take off work to go pick them up! And I know if I ever need them adjusted I won't have to take off for that either. I can highly recommend Vaughan Vision for fast, friendly, and especially convenient service.

I provided script, gave order for brown transition lenses + and paid.. 2024 (?) Order filled as…read moregray which I'm unable to use due to high glare. ,,,,asked for refund. Refund given but told not to return..Yet I did Not make the mistake.....

The new lens that was recommended for me are the best I ever had in fact I don't need my reading…read moreglasses to understand small fonts. Thank you Doctor and techniciansm.

Nice store at Wilton Mall. Very kind and helpful employees it has helped me to a degree of my…read moreintense pain

Very easy to work with akways friendly staff conveinent location prices are very.nice…read more atmospher reasonable only 1/8 of a mile from my house good deal

This is truly such a wonderful, welcoming atmosphere. staff is helpful, friendly and knowledgeable…read more long live high peaks canna !!

I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

Do not get your glasses here. My frames cracked after only 5 months…read more I'm 74 yrs.old and not particularly tough on my glasses. I was cleaning them and noticed a crack. There is a 1 yr. warranty but you have to pay $40 to use the warranty, I've never heard of such a thing. I need to find someplace else to get my glasses. This was my first pair of glasses from Bay Optical. Lesson learned.

Nice shop with , with friendly folks. Plaza is dirty and at times difficult to park in...the plaza…read moreis poorly designed, and, quite dangerous ..to pull in out of. It's a 55MPH state road and people are flying by all the time.

I have a very difficult time sleeping so after stopping in and having an in-depth conversation with…read morestaff, I found a gummy that helps me sleep. Always enjoy visiting with Ken and Cameron while picking up my sleep aid. Staff is very knowledgeable and very easy to talk with.