Sunn Carpets performed exceptional results for our luxury vinyl flooring and stair carpet runners…read more Project management communication and time were right on schedule. We were quite satisfied with the quality of the work and clean up after the job. Our sales provided the information needed for us the make the best value solution.

So if I had done a review on the first install it 100% would have been 1 star. Apparently I had…read morereceived defective carpet, so it would pull out easily and also the carpet had a pattern stain that you could clearly see once vacuumed. It also had several gaps where the seams met. The installers assured me this was normal and that the seams would fade. I was shocked considering the price we paid for the carpet. Also, I asked a few experts in the area and they also agreed this was not correct at all. Well two weeks later and it honestly looked worse. So I called them back. They "fixed" the seams they said and left. I didn't have a chance to look before they left as I was on a work call. I checked shortly after and same deal. I ended up calling my project manager at Sunn and she came right out to check. Well lo and behold, she immediately could tell something was wrong even though the installers assured me twice that everything was ship shape. She had me send over a piece of the carpet to get tested by the vendor. That ended up being about a one month waiting period. The vendor got back to me and agreed that the carpet was defective and offered a full replacement at zero charge. They were extremely compassionate and empathetic, so it made me feel much better since the installers made me feel like I was going nuts. So we got the second install done on the carpet and it is MUCH better. There are still issues at a couple seams, so I am not 100% thrilled. But it did take care of the major issues we had. To be honest, I was pretty surprised the whole time that the GM or owner of Sunn carpet didn't follow up on this at all. The only thing that saved them from a one star review was their project manager to be honest. So I am so appreciative of her help in all of this. But I do think that better quality control would help this company a lot. Also, a follow-up after install to ensure customer satisfaction should be standard. But it is what it is. I would be a bit hesitant to use them for my next fooring project given the circumstances. But at least it wasn't left in the state of the first install. DM me if you would like the first or second install pics. If I posted the first install pics here I think it would severely hurt this business, so I refrained from that.

Ver professional and transparent estimate. Nothing was hidden…read more The estimate was itemized and they took the time to answer questions.

Wow, Carpet is expensive. I'll definitely get hardwood floors next time. It just cost too much for…read moreCarpet these days and you have to keep replacing carpet even with the cleaning and the dry cleaning and everything. Carpet mats down overtime 1,000,000%. Hard wood floors will never need replacing, and can always be supplemented in areas with very cushy, beautiful area rugs - I'm kind of learning this the hard way. Pun intended. Go to a job site and find some workers putting in Carpet and have them do it independently. With this company, you have to pay the person that comes out and does your estimate, you have to pay the company for their services, you have to pay the workers for their work, you have to pay For the carpet itself. It's all "inclusive". But nah, last time I'll do this, that's for sure. I could have bought a car, for the same price I installed mediocre carpet in a large bedroom, small walk-in closet and small hallway. Worth it? Not really at all.. I feel like kind of a fool..

I worked with Ken and he was very informative and worked with us to find hardwood floors that…read morelooked great and were affordable. He gave us samples to take home and see how they looked in the house, then came out and measured everything. The guy who delivered the wood wasn't the fastest unfortunately, but the guys who installed it were great. They worked hard and consistently, not slacking off or messing around with their time. They were economical with their cuts, so there was still quite a bit of wood left over which I kept in case of damage in the future. They cleaned everything up very well and left the home looking great.

What a great group of people. They feel like a family. Nice as can be, super helpful and a nice…read moreselection. Beautiful location too. We've had them help us twice now and very happy with the quality and results.

We had a bedroom tiled & the end result is beyond expectation! The installers were very…read moreprofessional, detailed, personable & timely. The cost was very reasonable too. We would highly recommend Enrique & his crew!

They did a great job on our floors last year. Reasonably priced, fast. Our home is custom built so…read morewe had a lot of angles and difficult room layouts. They did it all including stairs. I will post pics tomorrow if I remember.

Alan Petlin Gourmet Floors truly lives up to the "Gourmet" in their name. We had carpet installed…read morein our primary bedroom (15' x 20'), and Alan went out of his way to find a product that came on a 15-foot roll so we could avoid any seams. The crew was punctual, polite, and meticulous, and the result is absolutely perfect -- smooth, seamless, and beautifully finished. What impressed us most was that Alan himself stopped by to check and quality-control the installation. That kind of personal touch and pride in workmanship is rare today. Five stars all the way!

From the owner: Alan Petlin Gourmet Floors and Design Materials is opening its doors for a one of a kind Warehouse…read moreSale, and you’re invited. From Thursday, May 15th through Saturday, May 17th, discover luxury flooring, tile, carpet, wood, stone, rugs, and LVT, at up to 75 percent off. These are exclusive, designer quality materials you won’t find anywhere else. At drastically discounted prices. Located at 11716 Warfield Street, Alan Petlin Gourmet Floors and Design Materials has been where San Antonio’s top designers shop for over three decades. Now, for the very first time, you can take home the same exquisite products, at a fraction of the cost. If your floors are in the market for an elegant upgrade, then this is the opportunity for you, Elevate your home with new floors. Shop the Alan Petlin Gourmet Floors and Design Materials Warehouse Sale, May 15th through 17th, from 8 to 5 daily.

Wonderful company! We are very happy with the work done on the floors. Previously we had ceramic…read moretiles which held up pretty well with kids and dogs but being home during the pandemic decided to give them an update. From start to finish this company has been amazing. Wonderful customer service, great quality of work, fair prices, easy to clean, and the product has held up smashingly. We went with a lighter flooring since our previous one was so dark, and it has refreshed the space. The house feels light, airy, and cozy. No regrets :)

Highly recommend! They have a beautiful selection of flooring and provide great service.read more

These guys are the bomb. Yes, they get it done with little to no dust! Jay, Christopher and…read moreMatthew came out and removed old tile floor and hardwood from my entire home. Could not be more pleased. It's noisy hard work but they knocked it out of the park! New paint and flooring are next. Thanks for getting the home ready Clean Air!

I admire hard workers. Greg and his crew arrived on time and immediately went to work. They…read moreremoved over a 1,000 sq. ft. of engineered wood put in by the builder in 1998. These guys are serious! They completed the job in one day. I was amazed by there coordinated work effort and their attention to detail. All were polite and professional. It's obvious they care! I highly recommend Clean Air Flooring Removal!

Maggie and the team here are always leading the area for design and service…read more Top quality products, excellent service, and partnerships with high quality professional tile and stone contractors resulting in execution. All about relationships !! Ask for Maggie!!

My very expensive glass tile was ruined by my idiot contractor who called the store to ask what…read moregrout to use. After months of trying to fix it we had to demolish glass tile in two showers that the contractor screwed up. The owner did help me prove to the contractor it was his fault but he refused to use his insurance and it was not worth suing because we would " have to crime scene " for about two years. With mold growing demolition was in order and the owner said she would give me tile the second at her cost but that was not the truth. I begged her to give me a strong discount because 16,000$ in tile went into the dumpster but she would not. She said 7$ a foot was the cost of the tile I wanted and that was her cost. My new contractor found the same product ( not glass- such a nightmare I was too afraid) for 6.50$ a foot, so thanks for nothing Design Materials!! No class at all.

Uncaring company. Pay the smallest possible deposit up front if you use them at all…read more We ordered and paid for a stair carpet runner and the installation of that runner on our new home's staircase on April 30th. It is now June 30th, and, after two months, I am cancelling my order after the fourth missed install date. The reason given is that the carpet binder (a person, not a machine) has gotten backed up due to personal problems. I would like to think that an enterprise as old and as large as Empire Today would have multiple resources for this type of work. That said, I am processing a full refund as I type this review. Unless you are a commercial customer, it can be argued that you will not be that important to this company. No apologies were ever given for the constant rescheduling. They just issued my refund order and told me to have myself a very good day. I have missed four work days for this, and I'm sure glad I hadn't paid for a house full of flooring.

Bought vinyl plank f looring for four rooms in 2022. In just two tears one of the rooms flooring…read morebuckled and came apart. While the salesman had told me there was a 5 year warranty when I called empire they wanted 1750 to repair the one room. Stay away from them.