My builder sent me here. Never mentioned that an appointment was required (these people and their schedules are waay more important than a doctor or lawyer -in their own mind). There was literally NO ONE (customer-wise or salesperson-wise) on the salesfloor. After I walked around a few minutes, a secretary, greeter, or whatever finally looked up from her phone and noticed me. I thought it was odd that none of the salespeople noticed me, but they were all too busy behind their computer. I told her that my builder told me to see Kathryn (I think that was her name, but her card was filed in file 13 pretty quick, so not sure). She had me wait, while she conferred with Kathryn (100 yards away). She then told me to follow her to Kathryn's office (again, such an important person). When i got there, Kathryn said "do you have an appointment?". I told her no, that i was not aware an appointment was necessary. She responded with "I'm sorry your builder didn't tell you that. I have an appointment coming in at 4 (it was 1:45) and my appointments last 2 hours (Math was obviously not her specialty).What about tomorrow?" I told her I live 80 miles away. She still didn't want to help me. Again, she had 2 hours and 15 minutes before likely her ONLY appointment was to arrive. I set an appointment for the next week (she was available all day, every day, any time-just not today). I left and told my builder that I had never been treated like that by anyone, anywhere and that I wouldn't give my cash (yes, I was paying cash) to anyone that was so rude and self-important. I drove about 3 miles down Lakeland and found beautiful tile, flooring, backsplash, ect. The owner was more than happy to see me without an appointment and he was the only person in the building (he even gave a discount for paying in cash!) So long story longer- not sure if this place is a front for something else(maybe a Learing Center), but do yourself a favor and go someplace where they actually want customers. read more

Stone Source - Building Supplies Near Me - Brandon, Mississippi

I cannot say enough good things about The Stone Source. You do need an appointment with a salesperson, but it is so worth it because you get their undivided attention and expert advice. I used Claire and she is phenomenal. Troy was also wonderful to work with. I recommended them to a friend who did a total renovation in her home and she was also extremely pleased. They are simply the best! read more

Used them in a bathroom remodel. I purchased granite countertops, tiles for the floor and the shower, plus marble for the shower, and granite countertops. We did have one little problem, but they were quick to make adjustments and offered good customer service. They have a wonderful selection of all and would use them again read more

This place is fantastic. We had a great experience with Craig - our salesman. He was polite, accommodating, and not high pressure - but he made sure that we were happy. We have not been this excited over countertops before. Thank you for a great experience, we look forward to the new countertops. A great selection, great options, and a great team. We will come back for our tile needs. read more

Do yourself a favor, if you are looking for tile or countertops. Keep driving don't stop at Stone Source. we are building a home and got all of the flooring and counters here. We used salesperson Mindy, if you do stop don't use her. Everything we picked out was in stock, according to Mindy, we found out that wasn't true. We had to go back and pick the master tile a second time because what we picked the first time and was in stock actually wasn't available. This changed everything we had picked for the Master Bath, the new tile we picked that was in stock actually wasn't, took six weeks to get it delivered. Hardwood flooring, not enough delivered. The Jack and Jill, not enough floor tile delivered. The guest bath not enough tile delivered. Kitchen back splash wasn't delivered at all. Kitchen back board not enough tile delivered. Stone Source measured and laid out the plan and still didn't send enough. I will not use them again for anything. read more

I had damage to my kitchen granite on a beveled edge. Two really nice guys from Stone Source came and fixed it! It was fast and PERFECT. Impossible to see where the chips were- looks like new. Highly recommend Stone Source if you need granite or have a problem! read more

Where to start..... Before using Stone Source in building my new home, I went to Yelp to browse reviews. There was only one review, and it was from Joey. You can read it below. Go ahead. I'll wait... Joey left a pretty poor review. So I thought to myself "well, self, people usually only leave bad reviews when they have a bad experience. They never leave reviews when they have a good experience, so maybe Yelp isn't that helpful after all." So I decided to use the Stone Source. Well, about a year later, I realized that Joey was spot-on, absolutely, without a doubt, perfectly correct. However, they have excellent products and do an awesome job with granite countertops, so apparently my experience was somewhat better than poor Joey's. So do yourself a favor. If you use the Stone Source, follow these rules: 1) When they say they have a particular tile "in stock", don't believe them. They have nothing in stock other than 2 sticks of Juicy Fruit and some used socks. 2) When ordering tile, make SURE you order well ahead of time. When they tell you they can get tiles on short notice, allow a month. And don't order too small an amount, because they might discontinue the tile after you order. And don't order too much, because you can't return any unused tiles, even if they're still in the unopened box. 3) Keep copies of EVERYTHING. E-V-E-R-Y-T-H-I-N-G. They will not accurately keep track of what they've sold you. I have no experience working with tile stores other than the Stone Source. Maybe they're even worse. Doubtful. Two stars. read more

If I could leave 0 stars I would. This company does not honor their quoted time frame and has terrible customer service. They do the typical "guaranteed" work at the beginning, and then when your house is a wreck they keep pushing back their install date. Save yourself a headache and use someone else! read more

Heed my warning, there are far better places to use than the Stone Source. The customer service is minimal to nonexistent. The associates do not accept fault in any of the (many) mistakes made. The delivery and installations are almost always a pain in the ass, due to poor management. I would not advise anyone to shop here. read more

When we started looking at counters, we could not have asked for more assistance! They gave me a date, stuck with it, and then the installers treated our house like an extension of theirs! Thanks to the wonderful team at The Stone Source for making our counters beautiful! read more

The Stone Source came highly recommended to me. So I had an appointment with Britt Gibson on August 24, 2018 to pick granite that I wanted to put in my kitchen and laundry room. I picked out the granite that I wanted. I even went back out to pick out granite for my 2 bathrooms that was going to be renovated and updated. On November 1, I received a text from Angie with Stone Source to confirm an appointment for Dave Morgan to come out and measure my kitchen and laundry room at 9:00 on November 2. Everything went as scheduled and was set to have countertops installed by Thanksgiving. About a week after Dave left, I got a call from Craig Boyette, tell me that Britt had left the company and he was my new contact person. He said he was told to call me to ask if I had ran my hand over the granite I had picked out. I said no because I did not know that I needed to do that. I finally went back out and told Craig that I did not want that and did not see anything else that I was interested in. On November 27, Craig texted and said that he could not find any of the Desert Brown Granite that I had pick out but that he had found Quartz that was similar in color. I went the same day and picked out the one I wanted. Called and texted Craig on November 30 for price on the Quartz, no answer or response. December 4 finally got a text saying "Sorry I missed your call". By this time I am really upset and disgusted with the whole process. Then on December 6, I get a text from the third party that I am dealing with to apologize for what has gone on and to let me know that there is a $400 plus tax increase in cost for the Quartz. This was not the issue. The issue was that my counter tops was not going to be installed until January 14, 2019. I was told that we are at the mercy of the fabricators and the next available date was the 14th. So the appointment was set for January 14 around noon. I was home and the installers finally showed up around 2 p.m. I had to call Dusty to see if they were still coming. He called back to say they were running late and will be there in 30 minutes. After the counter tops were finally on, I had to tell one of the guys that the tops need to be cleaned. There was glue on them. And on top of that, the sink that was to be put in the laundry room was to be stainless still. Instead it was a white sink. I told them to take the whole thing out, counter top and sink. Why would I want a white sink in my laundry room when I have stainless steel washer and dryer??? Well he had to call his boss. I said it does not matter, take everything out. So I still do not have counter top in laundry room. The customer service that I have received from The Stone Source was terrible and I will definitely not recommend them to anyone. In fact, I will not be getting my bathroom counter tops from them. I will take my business elsewhere. read more