Great personable service! Great prices, quality quality service. Excellent call time performing all…read moreservice requested!

I haven't had much luck with contractors before but I finally got lucky with Reali Pools. I can't…read moresay enough nice things about them. My Pool is a huge nightmare, sits under a large tree. Most contractors wouldn't touch it. These guys fixed it in no time and did it with a smile. They are constantly checking on the status of the pool. I had a problem with the pump and they were easy to get in touch with and fixed it in no time. They are easy to communicate with and are quick with responses. They truly go above and beyond. I have no hesitation in giving them my highest recommendation.

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

My pool filter wasn't cleaning my pool and after googling about it I realized we needed our sand…read morechanged. I called Cabby to see if he would be able to do it. He said his company didn't do that but he was very helpful explaining how to do it and even finding me someone who could if I needed the service. We ended up handling it ourselves with the information Cabby and some videos google showed me. I will definitely start buying my pool supplies from Cabby and if and when my pump needs work I will use his company!

Megan the surface girl came out put a new skimmer in never put any silicone around it the seal was…read moretwisted and left it like that drop the screwdriver in the pool put a hole in the liner 3 days she's been saying she's going to come back never came back and then when she came back it was raining and bought a 17 year old kid with her that didn't do nothing worst Pool Service ever I want my money back

We bought. Pool from Anchor this year. They folks there are incredible. They asked us what we were…read morelooking for size wise and made sure we got the perfect size for our needs. Vinnie answered all our questions, has a great personality and was extremely patient with my never ending list of questions. They recommended the installers and electricians which both were extremely professionally and did a great job. I'd highly recommend anchor pools for new pool purchase or accessories, supplies for existing.

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

Budds is the best! Their staff is knowledgeable and can get to the bottom of any questions you may…read morehave. If they can't help you they'll definitely get you in touch with someone who can. There's a reason they've been around for years! They care about their customers and will do their best to accommodate to any of their needs. I go for semi-weekly water testing and the water lab knows just what your pool needs to get your pool chemistry perfect! The people in the parts department can assist you with any part you may need or any problem you're having. The employees are all dedicated and caring people. I wouldn't trust my pool with anyone else.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

It was fine two years ago until most recently i scheduled my pool closing. They closed my pool and…read morethought nothing of it. Next day a strong wind blew and my cover came off. I contacted the company and had to text. So I text the 888 number and hear a response. I show the picture included and never heard an answer back. Also notice in the picture how they never covered my intake pool return cover. Use this place with caution. Place never even offered a partial refund or money off for future service.

If I could rate them 0, I would. We have been working with them for over two years and still have…read moreno functioning pool. First we had to replace the pool liner. They tore the liner installing it then "fixed" it, but there has been a continuous leak ever since. They told us we needed to replace the filtration system, which we did. But it has never worked. It is still not a functioning pool, but just a murky mess of a mosquito breeding ground.

We recently purchased the Jacuzzi J-495 6-person spa from Niagara Pools and Spa, and the entire…read moreexperience was outstanding. Our salesperson, Louise, was absolutely top-notch -- incredibly knowledgeable about every detail of the Jacuzzi's features and functionality. She patiently answered all our questions and guided us through each step of the process, from purchase to delivery, with professionalism and care. Her communication was clear, timely, and reassuring, making the whole experience seamless. We couldn't be happier with our new spa and highly recommend both the product and Louise's exceptional service!

I needed a spider gasket for my pool filter. I asked the young gentleman at front desk if he had…read moreone and he said ,"Yes, we carry those." I see him talking to someone in office, he then comes back and tells me the person in office said get one on Amazon. I then tell him to please get the person to give me info on part so I know what to order and again he's talking to the person in office but not coming back to me. After a few minutes, I left. I Understand you may not have a part in stock but I purchased a $25,000 in ground pool from this store and expected some guidance. I brought the top assembly with part number in so I can get quick info on what to order since they installed this themselves. The young man at counter was polite but the person in office totally blew me off when the young man behind counter asked him to help me. Will not purchase another product from here ever!!! Horrible customer service to someone who spent over $25,000 to Niagara pools!!!!

We haven't had any problems with these guys since we started using their service. They always show…read moreup, they fix all the issues if any arise, and our pool is always clean. And they are polite and friendly. I highly recommend them! Victoria from Moorestown, NJ

This spring will be our sixth year of owning our custom built Swim-Mor pool and I have to say that…read morewe still remain absolutely thrilled with our purchase. From the beginning, Swim-Mor was very easy to work with, and helped us understand all of our options in designing and building the pool, and they finished the project within one week of their original estimate with no surprise costs or problems. We have since used them for opening and closing the pool as well as regular weekly maintenance and the service has been perfect. When we started on the process of building the pool, we had many people tell us that we wouldn't use it after the first few years. However, I want to say that we use it MORE now than when we did six years ago - in fact, we use it nearly every day throughout the entire season. Over the past several winters, my wife has frequently remarked that she can't wait for the pool to be open again. This pool has added so much to our lives! At the risk of sounding immodest, I have to say that the pool is absolutely beautiful. It fits perfectly into our wooded landscape and almost looks like a natural part of the environment. I honestly think that it's the most beautiful pool that I have ever personally been in, including at international resorts, and I i'm extremely thankful that Swin-Mor was able to build this for us. I would recommend Swim-Mor to anyone!

Bob and his team are outstanding! He was incredibly helpful with ideas and thoughts and didn't try…read moreto upsell. He clearly was concerned about quality and giving us exactly what we were looking for. Even better, he communicated frequently throughout the entire process, he was easy to get a hold of and responsive when we had questions and the project was done on time AND on budget! That is such a rarity when dealing with contractors/construction/etc nowadays. He's even been responsive after the unit was built and paid for! :) Bob and his team were an absolute pleasure to deal with and built us a pavilion we will get many many years of enjoyment from!

Do yourself a favor, HIIRE SOMEONE ELSE I entered into a…read morecontract with Bob Burpee/ The Burpee Group in January with a completion date of May. Bob has an ability to make you trust him, and he is a likable person. However, I wish I would have trusted what I heard about Bob and his reputation as a pool builder. Bob took weeks past the promised dig day to finally dig my pool. Then, for weeks on end no one showed up. There were endless excuses- "One of my workers hurt themselves, another pool had a major issue and needed immediate attention, Bob himself was "very sick", Bob's wife was sick, Bob's crew "staged a walk off" (twice), etc." I went along with this, because I trusted in the end it would all be worth it. However, it wasn't. The amount of issues that came up are endless, and would take me hours to type. Bob himself only came to my job a hand full of times, when he had to collect a check. The rest of the time, a "crew" of people who spoke zero English and couldn't even speak to me were who were building my pool. His "main guy" Ruben was who was building my pool- yet he's not a licensed electrician or anything of the sort. Ruben and a few other guys installed my travertine decking, which is not remotely in a french pattern (Bob actually said "a french pattern isn't a pattern" after the fact) and is completely uneven where you stub your toe over and over and over. Numerous pieces rock and wobble. The waterfall wall is so uneven it dips in and out and sticks out in spots. Bob's "crew" put in the coping with bullnose pieces against bullnose so they had to rip it all out and re do it. Bob installed the wrong pool system, and tried to lie and say it was the right one and then tried to manipulate the contract to get more money out of me. He has been sued under his previous company, Burpee's Earthly Wonders because he doesn't pay his subcontractors so instead of using sub contractors who are licensed, he has Ruben doing it all. Bob had a licensed electrician at my house ONE day. The rest of the time he had an un licensed worker running my plumbing, gas, and electric. We had a massive gas leak because Ruben isn't licensed or trained and is who hooked up my gas. The pool wasn't "completed" until August, except when the inspectors came to inspect the pool it failed everything. Bob built a bar outside for me, and didn't get any permits for it. When I asked him what on earth, he said I should have got them. Why on earth would I get permits for something he's building?! However, the biggest issue is that Bob submitted drawings for a pool to the township WITHOUT lights and then he never got the electrical trench inspected and so the entire trench has to be dug up but the biggest thing is that he didn't have the grounded bonding wire inspected. We failed the inspection, and so Bob's answer to fix it was to try and submit photos of the grounding wire. However, the pictures he submitted according to the electrical inspector are "very concerning" and he refused to accept them and said my pool is a hazard and is an electrocution risk and he will not approve the pool. We are in violation of the code and it's now the end of Sept and still can not use the pool. Bob was alerted to the fact that he's in violation and that his pictures do not work because they don't show the grounding wire was done right and he's now just ignoring my calls and the townships calls. They've called him numerous times, as to get approval he has to rip up the pool deck to prove he did the grounding wire correctly (they're very concerned he didn't) and he is just not returning any calls. So now I'm out so much money for a pool we can't use and are in violation of code- and Bob is just ignoring this because he knows he messed up big time. I've had two different pool companies come out for estimates to fix all the endless issues and both have said how Bob is well known as a company you run from. I just wish I knew that and did RUN before I gave him so much money and in return have a pool that's done extremely sub par in terms of aesthetics but the biggest thing is the fact that the pool is not up to code and can't be used. Do yourself a favor, call the next person on your list. I wish I did.