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    Stone Galaxy

    5.0 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    Joseph Fazzio

    Joseph Fazzio

    2.7
    (7 reviews)
    $$

    7/06/26 I order and paid for 12" bucket, they guaranteed same-day shipping if your order before…read more12:00pm, and I did order and paid before 12:00, they never provide me a receipt for my payment 1540.73 to the email I provided, so i call on 7/07/26 and said, I never got a receipt for my order and the funds was taken out my account, they told me, when we ship out the order we will sent you the receipt, I was shocked, so I asked for a refund because I didn't know if I was going to get the product in time and I didn't like the attitude, they refund me back 1,167.54. Joseph Fazzio inc I need my Full refund by the end of business tomorrow 7/08/26.

    After years of me avoiding Yelp, Joseph Fazzio's customer service was bad enough to motivate me to…read moresign up and leave a review. While shopping their website I developed some questions, so I gave them a call. The first person to answer the phone was extremely short, unhelpful, and clearly not thrilled to be doing her job. I was eventually transferred to the steel division, where a very nice employee helped me and did her best to help out. She then transferred me to the hardware division, where I experienced the worst excuse for customer service I've heard in a long while. The guy on the other end barely grunted one word responses, yet somehow managed to have enough attitude to fill a book. He was significantly less motivated than the first lady to provide any help at all. Eventually he simply stopped responding to my questions, total silence. I had no option but to hang up and take my (repeat) business elsewhere.

    Stone Galaxy - buildingsupplies - Updated August 2026

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