I stopped in to get a headlight replaced while visiting Aiken. I had been told by a few places in…read moreanother the city that the industry estimated repair time would be over 45 minutes due to having to move several items in the engine compartment. I was treated warmly when entering and told to bring my dog in while waiting. She even gave her treats and belly rubs. The technician took my keys to drive the truck to the shop for an estimate. He returned less than 10 minutes later and I joked that he must be finished. HE WAS!!!!! They did not try to gouge me with the industry standard and simply charged me for the bulb. I reminded them that I did not live in the area so no repeat business opportunities. They simply laughed and said that would be it. Thanks so much for the great service and honesty to an out-of-towner.

I can't rave enough about the honesty, courtesy, and knowledge of this auto repair shop. I took my…read moreMercedes Benz in for what I thought would be a huge repair bill. My Air Suspension system was, what I thought malfunctioning, and in need of a replacement. They ran a bunch of diagnostic tests, and determined there was nothing wrong with the air suspension at all. They could have charged me anything, yet chose to be HONEST! They only charged a reasonable diagnostic charge and sent me on my way. Eric the shop Mgr. is also a super nice, knowledgeable guy, and a pleasure to work with. I HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR AUTO REPAIR NEEDS.

Went in for a routine oil change, dropped my truck off in the morning, and picked it up after work…read more Not only was the service done right, but the price was excellent. They also provided a printed report and a text summary outlining what my vehicle needs to stay reliable long‑term. A lot of shops throw out recommendations just to upsell, but I have mechanical knowledge and did my research -- their suggestions were spot‑on. No games, no pressure, just honest work from people who know what they're doing. Top‑notch establishment. Highly recommend.

I trust C&C with my cars because they have shown me over the years to be honest and the mechanics…read moreare good at what they do. I went in telling them what I believe to be a clutch master cylinder going bad and they flushed out the old fluid and they said it felt better so try this before I replace the clutch master cylinder, and drive it a few days and we'll go from there. It did feel better but time will tell if I need to go back. At least they tried to save me some money first.

The front desk staff were very friendly and easy to work with, which I really appreciated…read more That said, I had a 9:00 AM appointment on Monday, and my car didn't even get looked at until Tuesday morning. That was frustrating, especially with a scheduled appointment. What really bothered me was the diagnostic fee. They charged $160 to diagnose an issue that turned out to be low fluid, something that felt pretty obvious and quick to identify. I've always understood that if you move forward with the repair, the diagnostic fee is typically applied or waived, but that wasn't the case here. The $350 for the transmission fluid flush itself seemed reasonable, but adding the $160 on top of that for such a simple diagnosis didn't sit right. Overall, not a terrible experience, but definitely not one that left me feeling great either.

I called this business to get a quote on a repair and didn't get an answer. They called back within…read more10 minutes to see if they could help me which I found really great. Unfortunately, they do not work on vehicles older than 2004, and I needed a wheel bearing done on a 1999. Good info to know before contacting the company for a repair.

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

Service was excellent, needed AC fixed, scheduled it within a week, took it in in the morning, was…read moreable to pick up after work. Amazing service, honest, and kind. Other shops were charging 1.5x the amount, which was ridiculous to me. Beacon was upfront, honest, and quick getting back to my inquiry, even though they were busy. Highly recommend.

I'm in town visiting my parents for Master's Week. On Tuesday, 4 April, I dropped off my car for an…read moreoil change and to see why the "service due now" light came on while driving down to Augusta. When dropping off my car, we told the team (including the owner, Mr. Andy) that I needed my car back by the weekend because I needed to drive back to Virginia. He said no problem. Thursday, we called and left messages asking if my car was ready/asking what work may be needed. Nobody picked up and nobody called back. On Friday, we drove up to the shop to see they were closed (it was Good Friday and the shop was closed in observance of the religious holiday). This shop is also closed over the weekend, so I couldn't return home and to work on time. I have no issue with businesses observing holidays, especially those of religious observances, my issue is with not communicating to your customers. Not only did Andy's Automotive not uphold their word of having my car back by the weekend, but they also didn't notify me when dropping off that they would be taking the holiday. If I had known that, I would've made sure to stop by in person on Wednesday. Or Thursday. Or take my car to C&C Automotive like I used to do before I moved away. When I came to pick my car up, the lady manning the front desk said they didn't get a message. My mother told her she called a few times, I called, nobody called back. The lady said they didn't get any messages. Not one message was received? That seems like something else that needs to be remedied besides their communication practices. So I asked for Mr. Andy. He came to the office and I asked him if we could talk about what happened with my car. I said I dropped my car off last Tuesday for an oil change and a service light but needed my car by the weekend so I could be back at work by Monday. He looked at me and said, "Well todays Monday!" I reminded him that I don't live here and that's why I asked if it would be done by the weekend. He responded that he "dropped the ball" and didn't know what to tell me. He said he's been in business for 37 years and he dropped the ball. How about "I'm sorry?" How about "I'm sorry about that" and pretending to have empathy. I looked at him stunned that a business owner seemed to so openly not give a shit as to how his and his team's error not just inconvenienced a customer but cost them serious time away from work. I live in Virginia. Not just a trip over the bridge into North Augusta. Picking up my car today means that I can't leave for another day because of the ten-hour drive. He said he doesn't make up stories and excuses when he messes up and that if I "can't appreciate the truth that [he] doesn't know what to tell me." The biggest F-You I think I've ever gotten from someone that actually messed up. So I told him that "I appreciate the truth but what I don't appreciate is the attitude." And I gestured to his receptionist and himself. He got in a huff and walked away into another part of the office and slammed the door. As an employee that gets monthly vacation hours, I don't have the luxury to take a long weekend without penalty somehow. I don't have any problem with businesses taking the time they need for themselves and their families. What I have a problem with is when you tell your customers you can accommodate something and you don't. If he couldn't honor that he should've communicated before the weekend so I could've made other arrangements. My other issue is that if my car was ready to be picked up when I called first thing this morning, how long has my car been done? When was Andy's Automotive going to call and tell me my car was finished? All my car needed was an oil change so it's been sitting in their fenced area since Tuesday, with no communication to me that my car was done. TLDR: I dropped my car off for an oil change and a service due now alert, it took a week to get it back with constant unanswered calls. Take your car to any other shop in the CSRA, your business and time will be respected and appreciated more.

You'll be hard-pressed to find a mechanic more honest and trustworthy than these guys. At my…read morein-laws recommendation, I've taken my vehicle here more times than i can count, and they do a great job at a reasonable price every time. Good mechanics are hard to find, and Toby and his team will have my business for as long as i have a vehicle!

Stevie (my Mini) needed an oil change. Since she's German, I hadn't found a place in my area that…read moreserviced a Mini, other than in Greenville. BMW was recommended a couple of times. Thought I'd give it a shot. Clear communication. Didn't have to wait long. Price was told upfront. Trevor was a fantastic help at the desk and Patrick is the one who changed Stevie's oil. Highly recommend.

My Mini Coupe JCW was running rough, loss of power. Took it in 1st thing in the morning, gave me a…read moreshuttle ride home. Next day they had completed the diagnosis and had the repair parts on the shelf. Got the Mini back that day. Ran great good power. Patrick was great, knowledgeable, understanding, good customer service. Got a text later from Jeff (mechanic?) asking how the Mini was doing. I liked they asked for feedback. Used to use Tommy Mathew's but will use BMW going forward. Also, got 10% off for because of belonging to CSRAMiniacs on FB. Thanks

Run as fast as you can this place is a scam. They scratched and dented up my car and told me that…read morethere was not a problem with my car when they're obviously was. They do not care about their customers and treat them like garbage. The owner is extremely rude and was very dishonest .

I have been taking my car. To Smith's Auto for Years. They…read moreare professional, reliable and trustworthy! There kindness and love for others is outstanding!!

Got my i8 serviced here for an oil change. Fantastic staff and service. I was warmly greeted upon…read moreentry, and guided to the service representative to start my work order. They also offered discounts and a complimentary ride to my other car. The oil change only took about 3 hrs including the wait time since I was a walk on. There is a nice, spacious waiting area with snacks and refreshments. Overall a great, seamless experience compared to other BMWs I've worked with for my car. Definitely will be back for future services. Highly recommend Taylor BMW for their technical expertise and hospitality!

I was undecided on a BMW purchase. The M4 is amazing and Haleigh did a great job describing the car…read moreand details. I enjoyed this dealership experience and customer service. Even though I passed on the purchase - it is a lovely experience and I would highly recommend.this dealership.