Recently had a brake problem. Went there explained the problem and 3hrs. later new rotors and pads…read moreAND about $200 less than my brother estimated. All 3 ladies up front were all very nice and shout out to Sara as has a great sense of humor.

I was originally quoted $1,640 for my repairs needed on my car by Midtown. After involving my…read morewarranty, the price jumped to over $3,000. That alone seemed sketchy to me, but I was told this was because OEM parts were being used, and higher labor rates than what a warranty would pay. After work was completed my invoice reflected this. Shortly after the repair, my car developed issues. A second opinion and my warranty company, both indicated that aftermarket parts appeared to have been installed. When I brought this back to the shop, I received conflicting explanations that didn't line up with what I was originally told. When asking why I was told the issue was due to a vendor supplying the wrong parts that they believed were OEM parts & that they went through a third party vendor rather than going to the OEM dealer due to some kind of warranty the OEM dealer didn't offer them (I was not informed of any of this or any additional warranty info during installation.) Prior to picking up my car I requested this explanation in writing. Upon pickup I was initially given an invoice that read "previously installed OEM parts" still... After everything that was discussed. When I then asked that statement to be corrected on paper they did, but why put that there wrong to begin with? Midtown did take the car back to address the issue without push back, but the lack of consistency and transparency was extremely concerning to me. Even though they did fix the situation, by installing the OEM parts I do not have warm fuzzies. It was beyond stressful and frustrating. I absolutely hate that here I am trying to stay local and put money back into MOCO by going small business and in return losing all trust. Do better.

Excellent business with honest and reliable service personnel. Rob the service advisor is great and…read moredoesn't mind explaining in layman's terms the complexities of mechanical work and he really seems to go above and beyond to offer superb customer service. No one likes getting mechanic work done on their vehicle but at least I know I will be treated politely and with dignity here. This wonderful shop also offers Military Discount which is greatly appreciated and they usually beat out Mini of Charleston price-wise by hundreds of dollars! I highly recommend using this shop for service work needed on your Mini or BMW. You will not be disappointed :)

These guys are ELITE. Incredibly knowledgeable, helpful, great communication and service. I…read morewouldn't take my X5 anywhere else, and if you own a BMW, they are hands down the best option.

Great job fixing the nail in our tire. We had no appointment. They fit us in and only too 45…read moreminutes in total. Staff was friendly and respectful. Reasonable price/value ! Nice to know we have an oil change and tire repair shop locally that's got great service!

I had an appointment. They took me on time. The place is extremely clean and well kept up. The…read morewaiting room was comfortable. They did what they said they were going to do and they did it well. Prices are in line with all of the prices around here. My appointment was at nine for a front end alignment and an oil change. I clocked in at nine and out at 9:55. Great service! Will be back.

I heard a noise that I knew wasn't right and immediately took my car in to have it looked at. They…read moretest drove it and had it diagnosed within 30 minutes, which already made me feel so much better. They explained everything in a way that actually made sense. I came back the next day, and they got it fixed quickly and at such a great price. Quick, efficient, trustworthy, and just genuinely kind people. I'm so happy I found them! Carter and his team are awesome!

I've always used Nissan in the past. After their last quote on services, which was through the roof…read moreand ridiculous, I went to Coastal Automotive, and they provided a much more reasonable quote, better service and honesty about repairs that would be best to have done at Nissan, as well as honesty about what services didn't really need to be done at that time. I feel they truly care about their customers and won't charge for unnecessary things that a car doesn't need until it actually needs it. They will have all of my service going forward with the exception of things that really need to be done at Nissan.

So much better than a dealership. You can see the work being done, are able to talk to mechanics,…read moreand they only do what is needed/requested. The oil change, air filters & general inspection was all done within an hour and reasonably priced. Highly recommend, an interesting find of quality services.

Always great service when I visit Honda Medics. Jermell, at the front desk is always welcoming. The…read moreyoung man who has worked on my vehicle the last few times has been very informative and explains repairs in a way that is easily understood to a novice.

Shotty service. Horrible inspections, do not have any DOT inspections done here or equipment…read moreserviced. Had to bring my trucks back and forth multiple times after it was "ready" only to show up and it not be finished. Not once or twice, multiple multiple times. Had a DOT inspection done, passed, inspected it myself and found multiple out of service violations. Their excuse was the kid who did the inspection was still learning? So no one is apparently teaching him or checking his work since he's clearly inexperienced. And yet they'll still charge you full price for it. Took a truck here for no a/c FOUR TIMES, charged for new parts i didn't need and it still wasn't fixed. Took it to Ravenel truck and equipment, they had me fixed and turned around same day. Was told it only needed a new harness not a new system. Thanks Marks.

Clueless mechanics will take your money and you leave with MORE vehicle problems! I'm still…read moreinfuriated about them ripping me off!

I called to get a price on how much they would charge me to put a set of spark plugs on my 2018 GMC…read morepick up truck along with a coil pack that I have purchased. They quoted me $483 which is absolutely ridiculous, they're working on on Covid prices so I shopped around and found H&H auto that quoted me 190 so much more reasonable, these guys ain't gonna retire off of my money!

Update (see original post below):…read more Bottom line: they found the problem, fixed it, shipped the car to us, and covered the rental car. Longer story: In response to my original post below, upper-management contacted me and offered to do whatever it takes to get the car repaired. I dropped off my car the day before we were supposed to move from SC to TN, and their master mechanic got to work on it early the next morning. He found the problem: their other mechanic cracked my fuel tank when banging on it to get the fuel pump out, which was causing a fuel leak. It's hard to believe this mechanic didn't notice this when he did it, which would have saved everyone a lot of trouble and Paul's Car Care a lot of money. As a result of the cracked tank, they had to order a new fuel tank, but we were moving that very same day. So, they offered to fix the car and ship it to us in TN. When I requested that they cover a rental car, they offered to cover $100. After a little back and forth, they offered to cover the rental car until they returned out car. A week later, they returned my car with everything working properly. -------- ORIGINAL POST Bottom line: they damaged my car during the repair and didn't fix it. The story: I brought my car in for a fuel pump replacement on 5/16/2025. They replaced the fuel pump, but now I can't fill up my gas tank. Brought it back to them on 3 different occasions, but they couldn't figure out the problem or fix it. So, now I can only fill my car up with a little more than half a tank of gas, which, as you can imagine, is very inconvenient. The manager, Cody, repeated said he was "stumped" and had to call others to try and figure out the problem. And, he would only bring up possible problems when I identified them first. Seemed like he was trying to send me on my way thinking there was no way to fix the issue. He also admitted that the mechanic working on my car was inexperienced, while simultaneously claiming he couldn't have damaged anything, specifically the fuel canister that is right next to the fuel tank. And, Cody continued to insist that the mechanic does reliable work, even though redo his work by reinstalling the fuel pump the mechanic installed... Cody did offer to replace the fuel pump, said he ordered it, and scheduled a follow up appointment. But, when I showed up, he said the part never arrived. He never bothered to communicate that to me before I drove all the way across town. And, he never offered an apology for wasting my time. To their credit, they did replace several parts without charging me, but this was not without some back-and-forth. And, at the end of the day, the problem still persists. So, I'd love a refund on the fuel pump replaced--the repair that resulted in the damage. Wasted a lot of time and spent a good deal of money with this shop only to be left with a problem I didn't have before I brought my car in. They're either incompetent or dishonest, or a combination of both. Very frustrating. I would recommend you try Gerald's or Marks Super Service Center instead of Paul's Car Care.

This place really came through for me. I was having an awful time at the MINI dealership, and felt…read morehopeless so I called this place because it had great reviews about honesty and being trustworthy. That was absolutely the case! Kelly was incredibly kind and communicative, and they took my car in and got it back to much better shape for almost half the price MINI was trying to quote me. Its hard as a woman dealing with mechanics and being taken advantage of and I now will only be taking my car here from now on. I left feeling so much weight off my shoulders and very satisfied with the customer service. I could go on about how pleasant the experience was.

Add me to the long list of satisfied customers of European Road & Racing. I took my car in to have…read morethe condenser replaced after it was damaged by some road debris. They told me it would be ready by the time they closed at 6:30p however when I arrived around 6:15p they still needed to charge the system (which takes at least an hour). Unlike most places that would have told me to return the next day, the owner and two technicians remained until the job was finished. Since I live over an hour away this really meant a lot to me. Thanks ER&R!