I was looking for a shop to fix my car. Looked on yelp and saw that Midtown had great reviews. I have to say very pleased with their service. Great customer service and the price for what they had to repair was cheaper than what I was quoted. Will definitely be making it the place to go when I have a car problem or even advice!!! read more

I was originally quoted $1,640 for my repairs needed on my car by Midtown. After involving my warranty, the price jumped to over $3,000. That alone seemed sketchy to me, but I was told this was because OEM parts were being used, and higher labor rates than what a warranty would pay. After work was completed my invoice reflected this. Shortly after the repair, my car developed issues. A second opinion and my warranty company, both indicated that aftermarket parts appeared to have been installed. When I brought this back to the shop, I received conflicting explanations that didn't line up with what I was originally told. When asking why I was told the issue was due to a vendor supplying the wrong parts that they believed were OEM parts & that they went through a third party vendor rather than going to the OEM dealer due to some kind of warranty the OEM dealer didn't offer them (I was not informed of any of this or any additional warranty info during installation.) Prior to picking up my car I requested this explanation in writing. Upon pickup I was initially given an invoice that read "previously installed OEM parts" still... After everything that was discussed. When I then asked that statement to be corrected on paper they did, but why put that there wrong to begin with? Midtown did take the car back to address the issue without push back, but the lack of consistency and transparency was extremely concerning to me. Even though they did fix the situation, by installing the OEM parts I do not have warm fuzzies. It was beyond stressful and frustrating. I absolutely hate that here I am trying to stay local and put money back into MOCO by going small business and in return losing all trust. Do better. read more

when I went to this place i asked for breaks they ended making wait 3 hours just to tell me they can't do the job also tried to give me estimate of 7 thousand dollars for new routers and labor just because it was a mercedes! read more

Stable, professional and fair. This is a true mechanic's shop and I am never disappointed, as they go above and beyond to help.

I've gone here for a couple years and even directed many others to this shop. Unfortunately, I can no longer recommend Midtown Auto. I called Midtown this morning asking for a quote on a repair for a vehicle. I have my own OBD2 diagnostic reader and provided the code to the receptionist. I even provided the exact issue with my vehicle as I do many of my own repairs and knew exactly was wrong. All I wanted was a quote. They requested the car which I left early from work to provide the car before they closed. I get a call back from the receptionist who informed me exactly what I told them was wrong with the car and told they don't do transmission work. I got there and they wanted to charge me $125 for this "service". When I arrived the receptionist said she needed to talk with someone about the charge of $125 for telling me what I already told them was wrong with the vehicle and never got a quote for the repair. She came back a short time later stating she was able to get the charge down by half. Seeing the work order that was given to the mechanic, it showed what code and the exact problem was wrong with the car. I asked why I wasn't called before they pulled the car in the shop to inform me they don't work on transmissions for which she agreed. The receptionist was asked by the shop to speak with a manager in the back, and she came back station the best they could do was $45. WHAT! The manager was too much of a coward to speak with me himself. He had to send his receptionist to give me the "best they could do". I'm sorry but I have to question the integrity of someone who sends a receptionist in to take the blunt of a customers dissatisfaction of the service provided. A simple call taking less than 2 minutes could of saved them time and me the expense and my time (and my wife's) time who has to pick me up and drop me off to get the vehicle. How is this not a money grab? This is not good customer service. Midtown Auto has no lost my business with my four vehicles, and I will be actively convincing people to go elsewhere. Avoid these cowardly scammers. read more

They are REAL mechanics!!! They just don't bandage the issue and send you on your way; they get to the source of problem . . . and fix it right the first time. Wow, how rare is that? And frankly, the value is knowing that the problem will be solved the first time. Really impressed! read more

Second time having my car repaired with an extended warranty. First time was an air conditioning issue, and Midtown took care of contacting the insurance company and arranging the repair. Most recently my check engine light came on and they diagnosed it and once again contacted the warranty insurance and fixed the issues. I can't say enough good things about the people at Midtown Automotive. From the front desk ladies to the mechanics, they are all honest down to earth people and wonderful and easy to work with. Even though I don't live in Moncks Corner, I will always take my vehicle there for repairs ............with or without the extended warranty coverage. read more

The absolute best service I've ever had !! Fast , friendly , and perfect work . They've done work for me twice and I it's been right and the right price . Dependable , fast service , trustworthy . Thank you Paul and your entire staff !! read more