I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

I cannot recommend Peter highly enough. He has shown incredible patience and insight while walking…read moreme through the journey of building a versatile, high-quality collection from the ground up. His approach is as thoughtful as it is professional.

I work at Phillips Men Clothing, We have the best customer service and we also have something for…read moreEVERYONE!!! Hello!! Hello!!! Helloooo!!

As a Keynote Speaker and Fundraiser Emcee, I'm always looking for a way to stand out on stage and…read moreMr. Tux absolutely delivers every time! Their tuxes fit perfectly, look sharp, and make me feel like a million bucks. I get compliments at every event, and honestly, I can't imagine going anywhere else. Whether it's classic, cool, or a little bold, Mr. Tux nails it. If you want to look your best and own the room, this is the place!

Terrible experience at Mr.Tux. My dad was measured in-store, yet the tux he received fit horribly…read moreand completely wrong in several areas. It was obvious no one double-checked the order or cared about getting it right. It was super frustrating since this was supposed to be an easy process. When we brought it up, the staff brushed it off instead of trying to fix it they blame us for not checking the suit. The suit was never even used and they still refused a refund. The staff was dismissive and took no responsibility. For what they charge, this level of service is unacceptable. I'll never rent from here again and wouldn't recommend them to anyone looking for reliable service or a smooth tux rental experience. No Susanne you only know what your staff told you. You weren't there. He was asked to come back for another suit the day of the wedding which it was impossible he wasn't going to miss his daughter's wedding. It should of been perfect since it was picked up. We do not live around the corner. Your staff took wrong measurements of him and didn't want to admit they didn't do their job correctly. Kept trying to blame the costumer which means you might need to hire new experience and professional staff. There's no way my dad would of fit into an XL pants size when he's a 32x32.

The owners are very sweet and always eager to help customers. They have high quality unique jewelry…read moreat very very reasonable prices. 10/10 recommend!

I seriously love this place and it's the only shop I'll get my Birkenstocks from. Not only do they…read morehave a huge selection of Birkenstocks but they also have a large variety of clothing, bags and skate gear! Don't sleep on this gem. I went yesterday and they were having a sale on Birkenstocks so I able to get two pairs for the price of one. The staff is so friendly and the owners are always on site and are just the loveliest people I have ever met. So don't hesitate it might look unassuming from the road but this little gem packs a lot of amazing deals in there!

KC Creations owner, Caryn, is wonderful to work with on any project, personal or business. I have…read moreworked with Caryn for several years now, and am always very pleased with the finished products. Her prices are very fair and she is prompt on delivery. Even during the holidays, a particular busy time, she has helped me with last minute gifts with calmness and professionalism. I recommend Caryn for all embroidery needs for any occasion.

I had rented a 30" stand on aerator from ED's and I'm pleased to say it was a positive experience…read more The staff knew the equipment well and it seemed to be well maintained. They had the machine ready, did a quick demo of all the controls and assisted in loading. The machine preformed as it should and made the process of aerating my rather large property, quick and easy. Dropping off the equipment took no more than a minute or two. An employee helped unstrap the machine, pulled it off the trailer for me, handed me a final copy of the transaction and I was out of there. Simple and easy. I'd happily return and rent from here again.

If I could give less than one star, I would. I ordered one canopy, three tables and 24 chairs. The…read moreperson I spoke with on the phone told me that they would deliver and do the set up. I paid $100 for this service as my husband and I are in our late 60's and have some mobility issues. When Ed's truck arrived, I was informed that the $100 was only for the delivery. If I wanted the items set up, it would be an extra $100. I was furious and this was a total misrepresentation from I had was told and believed I had already paid for. To make it worse, they refused to even put the items in our back yard and informed me they were a driveway service only. Their delivery and set up costs would have cost more than double the rental price. Just beware as I now feel cheated and will never use them again nor recommend them to anyone else.

Scott went above and beyond on my print I took in. It had come loose inside the frame, the frame…read morewas scratched up and it had plexiglass glass on it. He centered the print and replaced the plexiglass with glass. He touched up the frame and it looks great. I would definitely recommend this store for all your framing needs. This was a gift from a dear friend that she had for years and thought I would like it. It just needed some love and Scott gave it the love.

Scott has been my sole source for framing for over 30 years! Only uses museum quality acid free…read morepaper, glass appropriate(UV) and framing that compliments, not over powers the art. Fair pricing, quick turnaround. Expect a custom salutation, not a "yes" man. You will not be disappointed.

Man or woman. Tough cut or Princess....This is the place. Customer service is A+…read more Ambiance is A+. Dont fall for the over priced trademark salons. This place worked for their status through preforming not name title.

A unique salon and boutique located along the lot next to Johnny's Shoe Repair. Boutique has an…read moreinteresting mix of accessories, clothes, hair & bath products as well as journaling items. It did not disappoint! Stephanie, Senior Stylist, was very helpful.