I received a gift of the women's pinedale pants for Christmas, purchased online. I really wanted to like them, but after wearing them cross country skiing and falling once, they had a giant snag in the fabric. The pants are grey and they snagged white and its on the backside of the pants so its really noticeable. Outdoor gear should be much tougher than that. I tried reaching out to customer service and on the fourth time, after 20 minutes of waiting on the chat I actually got a response. Which was, no, we won't do anything and "I wore them in the grand Tetons and had no issues". Nice. Bottom line, don't do anything fun in these pants and don't expect any level of customer service. read more

Do not order from this company! The worst customer "experience" EVER. Jacket I ordered for a ski trip did not ship when the website said it would. I paid for 2 day Fed Ex and was told I would be refunded since they messed up and did not ship it when said. That has not happened. Was also told since they messed up they would send a jacket to my desitination. That did not arrive as promised. Nothing but lies, incompetence and very difficult to get through to anyone on the phone. Stick with REI for your outdoor needs!!!! read more

Horrible customer service. Takes forever to process a return and no one responds to emails.

Terrible customer service. My initial ordering experience was full of red flags. A glitch occurred as soon as I tried to place my order and against my better judgement, I decided to give them the benefit of the doubt and proceed with the order. I ended up losing $81.20 after returning the $109 item and was refunded only $27.80. They have ignored every call, chat, and email, and offered no explanation for the amount of this refund. Be warned. They are desperate for your money. I initially had very high hopes of a new favorite shop while perusing their catalog. It was a huge disappointment. A negative experience from the start. I will happily spend my money elsewhere. read more

I ordered 2 jackets for almost $300 which I promptly returned because they didn't fit. I have a FedEx receipt that they received my return over 2 weeks ago, with still no refund and multiple unanswered calls and emails to their customer service department. After reading all these other reviews I see that I am not alone. Will never purchase from this store again. read more

I ordered a pinion down vest on Oct 12 and returned it on the 16th with their prepaid return label. I have contacted then several times and got excuse after excuse why I have not received a refund even though the item had been returned. On Nov 6th I talkes to yet Another employee who said she issued the refund while we were on the phone and got a text saying I was issued a refund. I was told it could take 7 to 10 business days to show in my account. Guess what? Still no refund, and according to my card issuer no pending refund or record of any refund 20 business days out. I had to issue a charge back on attempts to get my money back. If you transaction goes well and you don't need a refund or exchange you might be OK, but you better be sure you are going to like what you get because returns are next to impossible and their customer service is poor at best. read more

I have original Cloudveil outer wear which I have love and hope lasts forever. The customer service for Stio is a joke. I sent back a women's fleece 1/2 zip that I ordered for the holidays and which was a size too big, back in early January. I've been waiting for a confirmation that it was received and when I will get my refund. Regardless of emailing their "Customer Experience" service department or calling, I have had zero reply. This will be my last order through this company and suggest that if you are ordering something, that you make triple certain the size you order is what you want. read more

Terrible customer service. I received a jacket that was torn and they didn't respond to my refund request and when asked to speak to a manager, didn't respond. Their jacket material is very thin and won't be ordering anymore Stio products going forward. read more

Well, this is interesting! Less than 24 hours after posting my 1-star review of yesterday, someone at Stio has shown that, while too many at Stio do not listen to their customers, at least someone at Stio reads Yelp. I just received an email indicating that the refund they told me yesterday could take as much as a month to go through has suddenly gone through today without a hitch. A Christmas miracle! Probably not, but at least it's a sign that someone at Stio is paying attention. They do have well-made products, so lets hope they have the sense to give this sensible up-and-comer more of a chance at the customer service reins. There's plenty of work to be done there, but this is a good sign. And thanks, Yelp! read more

Awesome local gear! Great for the mountains and the city! We love Stio!

The customer service dept at Stio stands behind their craftsmanship and made me a loyal customer. The Azura jacket is so light that it's comfortable wearing indoors and provides warmth in the harshest conditions outside. Great products and great company read more

I really like a lot of Stios clothes and gear. I have several items. So many, in fact, that my friends think I'm sponsored. I'm giving Stio 2 stars because I returned a 160$ fleece back in November and it took over a month for my money to be returned. I figured it was the holidays. But now i need to return something else and was told up to 3 weeks process time. What exactly are you people doing??? Get it together or I'm done buying your jackets, shirts, ski pants, etc... If I could give their customer service a zero, I would. They get two stars because I do love their gear. read more

I have received only the highest quality clothing from this company. Very nice designs and materials. I prefer this company as the best alternative choice to Patagonia. Stio offers wonderful styles. read more

**Edited to note they only refunded me for one of the 2 $500 ski coats I returned. The saga is not over. This is amazing how terrible customer service is! *Edited to note that within an hour of my live chat fiasco, I received an email for a Refund Notification. Not sure if this is a coincidence, or if the live chat representative reached out to someone to look into it. Either way, 3.5 weeks is a long time to wait on a refund, but happy it happened. The clothing is amazing (seriously), and by far one of my favorite brands (when it comes to the styles and the quality of clothing they offer). That being said, the customer service is pretty terrible. I had to return (by snail mail) $1000 worth of merchandise (two ski coats) and after almost 4 weeks I still have not heard anything. When I inquired about my return via live chat ("live" - they took over an hour to respond, with no heads up regarding wait time to chat with a representative), I received a cookie cutter response saying that a customer service rep would be reaching out to me via email soon. What does that even mean?! When I prompted for further info (like if my return had even arrived by mail) they said they couldn't provide that information. To me this seems like pretty simple information to access and provide. This is just absolutely terrible customer service! I guess moving forward I will only be purchasing items that I know I will keep, as I don't want my funds tied up for weeks because they can't process returns in a timely manner or provide even the slightest information about the status of returns. 5/5 Stars for clothing styles/quality and quick shipping 1/5 Stars for customer service 3/5 For total experience read more

This isn't a review of the actual store but of Stio in general. BUYER BEWARE!!!!! My husband ordered a shirt for me for a Christmas gift. It did not fit, not due to size, but the style of the shirt. I wanted to exchange it for a different style of shirt, that was actually more expensive. I contacted them initially though the live chat, I was left hanging for about an hour then another person got assigned to the chat, 2 hours later I was nowhere and all I got a "let me see what I can do". The initial comments in the live chat were rather flippant at best. I finally had to leave the chat and gave them my email address and phone number to follow up. I never heard another word from them. They were unwilling to exchange the shirt for me and of course a return was out of the question. I also emailed my situation to see if I could do an exchange and got no response. This company does not stand behind their products. Their price point is similar to other high end mountain clothiers, ie Patagonia, who has amazing customer service as well as they stand by their products no questions asked. You would think if Stio really stood behind their products they would be willing to work with me to find a shirt that fit my body shape. If you are not sure if an item will fit DO NOT BUY IT!!!!! Stio's customer service for the price point is disappointing at best. They should be ashamed of themselves and their business model. read more

Step 1. Go to the bank and get a loan. Step 2. Buy a pair of sunglasses. Step 3. Go shopping at Stio. This is Jackson Hole, I get that but this store sells clothes with a price point way out of reach and in my opinion, does their part to push people to shop the internet. Maybe they'll produce some sort of sale price/clearance incentive like the EB store across the street to get their clothes back within reach. We'll have to see. $165 fleece hoodie? I found the Store Interior different, stylish, outdoorsy. Harsh lighting, difficult to select colors standing under lighting that drowns out color. I don't know who decided on their lighting design but it was a definite fail. Disappointment all around. read more

I ordered a t-shirt on 4/20/2018. The package was delivered while I was out of town so I received it on 4/28. Stio sent the shirt in the wrong color. The package slip had the right color, but the shirt and the tag on the shirt was the wrong color. I talked to customer service on 4/30 about returning the shirt and then dropped the package with the return slip off on 5/1. I didn't hear anything for a week so I tracked the package and realized delivery was attempted on 5/3, but the package couldn't be delivered because the 'receptacle was full'. I immediately called customer service, who made it sound like this is a regular problem as she said she would call the warehouse and have them empty the box and then she would reschedule the delivery. It's now 2 days later and I tracked the package and nothing had been done. I paid $15 shipping and handling to not yet get a t-shirt. The ridiculousness of this all is amazing. read more

First of all, I love Stio clothing ~ functional, well-made outdoor clothing with a different twist on the styles! I had a return & after reading the reviews, thought it would never get done. But, they were wrong. Erin helped me and couldn't have been more helpful and accommodating. I don't know what happened with the other reviewers, but I have always had excellent customer service with Stio. They've helped me on sizes, fixed any problems, and reached out to me when they had a shipping issue. They've always answered the phone and been unfailingly patient. Can't say enough about their customer service and their products! Give them a chance! read more

The company only posts positive reviews of gear on its website and will not post your review if you are unhappy with the quality of your gear. read more

This local shop is a staple in our small town! Their products are always reliable, durable and sporting updated colors and styles. I always snag a new piece of Stio gear each year - coat, hat, shirt - and always grab goods for Christmas gifts each year! My all-time favorite piece is the Hometown Down Hooded Parka - the most feathery light coat - that keeps you as warm as a sleeping bag in the coldest conditions. Be sure to check out the shop when visiting Jackson! You will find the perfect JH souvenir and will keep coming back for more! read more

It's really all about two ski buddies, who move to a mountain town seeking a better life. One handsome one Rutecki, the friends quickly become ski instructors, but beautiful women, partying and job perils threaten to destroy their relationship. They finally come back together as they train for Powder 8 ski competition all while wearing Stio Gear, loving it, looking cool and shredding hard. Wear Stio, win powder 8's, become famous... be TJ Burke Stio gear stands up to all that the mountain lifestyle can dish out. You won't be disappointed. read more

Without a doubt, Stio is my favorite retail shop in Jackson Hole. Located in a beautifully designed retail studio, Stio has cultivated an exceptionally knowledgeable and helpful staff. Their products are both attractive and functional for the office worker to the outdoor enthusiast and everyone in between. read more

This is a great product that stays true to it's Mountain upbringing. Stio has great products to tackle any weather condition. A friendly staff, a good location, and fantastic product make Stio my choice for apparel in Jackson Hole! read more

Customer service is horrendous, after 6 months they won't take things back if they fall apart. They reluctantly took a pair of pants back that were falling apart after a few months of wear and then gave me a gift card that you can't use on the website, I don't live in Jackson so I have to call my order in. It also took 3 months to exchange another item that didn't fit. This was back when they answered their phones, they don't anymore. This company is the same sinking ship that cloudveil was over 10 years ago. Their prices are on par with other outdoor companies, but unlike most other companies, they don't guarantee the quality of their product. It's a shame because I held out a lot of hope for this company, but they've been mostly a letdown. Good customer service goes a long way and they seem to make this a low priority. Trash Patagonia all you want, but they back their products and take care of their customers. I'm not saying stio makes a bad product, I have several pieces that I really like, it's everything else about the company that bothers me. read more

Stio has the best customer service with the coolest gear in Jackson Hole!