We recently planned a trip to Indiana to pick up a camp trailer. I needed the oil changed on my…read moreDodge 2500, something I would normally do myself, but as time was running short, so I took it to a local (Montrose) shop. They did a fine job and also performed their "38 point inspection", and mentioned the transmission fluid looked dark, so did I want that changed also? Sure. Then..."THE call"! Uh, we dropped the transmission pan to drain the fluid, and there were parts in the bottom of the pan. Huh? Parts? Like, loose in the transmission?!! Yep. Something about a spring clip, and you're lucky you didn't get stuck in reverse or some such. Turns out they weren't a transmission place, but they (like several others) recommended MONTE'S MOTOR CITY in Grand Junction.
We got the truck to Monte's and I was immediately impressed with the responsiveness, the personal attention to expertly answering all my questions, and fact that they have been in business something like forty years. You don't last that long doing bad work. I also note that they rebuild their own transmissions using heavy duty parts, because they apparently had bad experiences years ago getting rebuilds elsewhere. So now they do it themselves, the right way, and they stand behind their work. Monte also explained the process of how he would take apart the transmission, see what could be salvaged, and how he would do what he could to save me money. In the end, I needed the whole rebuild, but even with that, the job was a couple hundred less than one of the "chain" places I had received an estimate from - and who knows what you get there.
I was extremely pleased with the routine communication from Monte. He kept me in the loop during the entire process, and worked to ensure we got the truck, ready to go, for our long trip to IN.
In 'response' to the other negative review that is here on Yelp: I cannot fathom what happened with that situation. The author mentions Monte's attitude. Let me tell you, his attitude is fantastic, along with his wife that works there too. These are quite possibly the nicest, most easy going people I've met in a long time. I struggle to see how anyone could have had a run-in with them - they were great to me! Also, the author talks about the actual work, and the transmission they received, and how it failed. Makes me wonder if they've been driving down the highway in 2nd gear or something. My equipment itself, and the mechanical activity to install it was superb. I couldn't be happier with the results.
Bottom line, I would frankly disregard the negative review. Some people just can't be made to be happy. The rest of us think Monte's is the place to get your transmission taken care of, right, the first time, at reasonable cost, by fantastic people. There you have it!