Used Yelp to set up appointment after sending photos of the ceiling tiles which were fallen due to…read moremy daughter's male cat weighing around 12 lb decided to hide in ceiling !! After it was time for him -Cat! to leave our basement many false ceiling tiles and support was twisted and some tiles fell down... Nat Casey is the franchise owner sent text messages to confirm as well as notified timing of Neil their craftsman timing of arrival and did excellent job of fixing the tiles/ support etc after I had purchased required material with assistance of Lowe's salesman.. left of material not used were returned by me to Lowe's for credit.. it took about three hrs todo the job great value around $300 value ..

Great communication, responsive and punctual! I would hire…read moreACE of southern Tier again with no hesitation.

Looking at the sour reviews...I have one from 2009 where the gutters were installed incorrectly and…read morethe seams leaked then and still leak now. I phoned them many times but was turned over to their attorneys office who wrote me asking me to cease and desist. I finally gave up. I see they are still up to their old tricks and poor performance, thus I would highly recommend not hiring them as there is no service after the sale.

TERRIBLE! BE VERY CAREFUL. Deceitful and shady company. See attached estimate vs invoice. Estimate…read more(written and verbal ammendment) total $648 You can see invoice is $1046?? No explanation of $400 difference. Just keep giving me list of material used with " this is price. SO ESTIMATES are worthless. Nobody listen to me. Contact office and estimator. Not admit any issue or wrong doing, just pay it they tell me. Had to be 1) incorrect estimate? 2) better quality gutter put in by mistake?. 3) NOT REMOVEALL rain gutter as stated in estimate. Took 8 weeks to get them at job. Has not rained. So don't know yet if will work or fall in. Highly NOT recommend. Terrible.

READ THIS POST BEFORE DOING BUSINESS WITH WOODFORD BROS…read more They were retained to replace my sister's gutters for $10.3K. They wanted a $3.1K deposit which she had to pay in cash because their "credit card reader failed". This amount turned out to be excessive and in violation of NY law. The work was schedule for December of last year. Without notifying her, they rescheduled the installation for March of this year... without her consent. However, my sister who signed the contract became seriously ill... is in the hospital... and would not be available to supervise the work at that later date... a date they rescheduled to do the work without my sister's consent or knowledge. As such, a demand for return of the full deposit was made and refused by Woodford. We will be taking further action. UPDATE While it was inexcusable to have withheld the deposit, Woodford is making a full refund of the remaining deposit and promised to send it certified mail the same day. My thanks to Eric for his prompt response to this matter.

Extremely disappointed with the work Woodford Brothers did in my basement…read more They did waterproofing for me a couple of years ago, and when they dug and re-poured the concrete around the perimeter of my basement, they left the floor with a significant and uneven slope. I didn't notice how bad it was right away because I've been slowly saving up and doing small projects over time to turn the space into a playroom. Once I finally started bringing in professionals to move forward, the issues became impossible to ignore. The slope is so severe that I can't get flooring installers to lay carpet, and shelving can't safely sit against the wall without leaning -- which is a serious safety hazard since this room is meant for my two-year-old. I've called the company multiple times and was told I'd receive call-backs, but no one follows up. No real solution has been offered, and they've shown no willingness to fix the problem. Even a professional from Lowe's said they had never seen a job done like this and that it absolutely shouldn't look this way. For the cost of the project and the trust I put in this company, I expected far better. I would strongly recommend getting multiple opinions before choosing Woodford Brothers.

I called them set up an appointment ( they gave me an appointment about 3 weeks out) for an…read moreestimate they never showed or called. I texted them and they said they could come the next day and never showed or called. Called someone else that would like to work!

Good value and a good experience. Gutter Rescue responded quickly to my phone call. Aaron came…read moreout, I asked questions, he educated me about gutters, we talked about options, I made choices and he gave me an estimate. They followed up and we set a date. The team came, they were very nice had good attitudes and were honest, they did clean work and cleaned up after themselves. When one planned part of the job turned out to not be necessary Aaron shared that with me and removed it from the bill. I am surprised with how much better my house looks with new gutters and I am now looking forward to the next rain! They replaced 2 gutters, 3 down spouts and added cleats to my roof.

TLDR Rent a lift/scaffold. Opinion: not professional, not respectful. Why? See below…read more -Unsealed interior rated finger jointed pine used on exterior repairs, including crucial high-moisture window drip caps. Exterior primer was billed to me, and not used consistently, nor even stirred. How do I know? Material has Lowes barcode. Unstirred primer left sitting in the garage, lid off, immediately after use. They did things like prime half of a board I asked to be primed, only the part I could see at the time. I didn't discover the cut corners till after. -Porch roof was damaged irreparably during gutter install with holes that could not be sealed with washers. Yes it was replaced, but I was the one noting the damage through an inspection. Crooked screws on replacement. Narrowly avoided an entire whole house roof disaster. Ripped gutter screw washers, no sealant. Neglectful. -I've got a gutter downspout installed seam side down (the only one on the house for an obviously good reason) that now leaks onto my window. Has to be flipped. By me. -Employers smoking in my garage with stored furniture in it. Disrespectful. Butts were thrown in my dried leaves. Someone was "corrected" for this, but it didn't stop the smoking. Smoking on my roof. Ever heard of house fires from embers and leaves? -Raw jagged metal edges and huge amounts of caulking on aluminum fascia wrap that was supposed to be installed neatly without raw edges per the contract. Was told on that improptu four day visit in fall 2026 ("you'll be there, right?"--not consensual) that a hole put in a piece of it would be addressed Fri, then it was refused to be addressed that day. Was instead ordered around to sign off on caulking. One of the holes is the size of my pinky nail. The nails were not nailed in flush, either--I nailed them in. At some point during the visit, the one employee was screaming at the other employee not to talk to me about the fact that the board installed was separating from house. Not sure if board was fixed, tbh. -Fascia board installed, I was told upon replacement, was held in by caulk. -Window drip cap installed that was not even a full board, allowing potential for major water intrusion. At least one of them was sloped towards my house, rotting out after one winter. I replaced six window drip caps myself. -Exterior sills cut short of the frame and covered with caulking. One not secured to the house framing. Replaced them myself.  -I have no idea what I was charged for in their accounting, overall, given that the main time and material repair was the drip caps. At some point I was sent a spreadsheet indicating dates of service I apparently paid for that had no correspondence to reality as to when people were at my home working. That made me very uncomfortable. No explanation was ever given for that. I cannot publicly speculate as to why that would be, but none of the possible reasons add up to anything that I am comfortable with. Also, why am I a customer being asked to interpret internal accounting documentation that I had no role in constructing? I would prefer not to know at this point. -Despite agreement reaffirmed three times via email (in July-Sep 2025) to provide reimbursement on drip cap time and material repairs, based on the time it takes me, as part of the agreement about removing my review, I have received nothing. I requested a response via an official letter in March 2026 after waiting months, and got nothing. So then I filed a BBB complaint where the company accused me of acting arbitrarily in requesting follow through on the agreement. Did not directly respond to my reasonable proposal for calculating a reimbursement of 2.5 hrs per window times 1/2 the hourly rate I paid (6*2.5*95*1.8). They "stand by" a low number without presenting justification, but I do not expect to ever see that money because the main agreement was that I remove my review until matters are resolved, but with my review withheld for almost a year now and based on the new customer reviews coming in, why would they? My money isn't "real", so I've been told. Pics on Google.

Overall good experience! We had a new roof and gutters put on a few years ago…read more The roofing team Slag sent, led by Andres at the time, was amazing and did an excellent job! We also had someone from Slag visit the site daily and check in. Slag sent a different team to install the gutters, and these gutters are already causing problems for us, including water that drips right onto the front steps and creates ice piles in the winter. Roof looks great though! Thorough clean-up job after it was done too.

Very good service, but FAR TOO EXPENSIVE for about 1/2 hour of work. All that I needed was to…read morereset the slope of one gutter by rehanging it, and it cost over $400.

From the owner: The Gutter Experts offers residential and commercial gutter cleaning, gutter repair, new gutter and…read moreAlu-Rex gutter screen installation, roofing and bath & kitchen remodeling services. Since 2014, we've provided expert gutter services in and around Binghamton, Norwich, Syracuse, Ithaca and Afton, NY. We offer flexible financing options as well as a 20 year warranty on all products. Contact us for a free estimate on new gutters or repairs!

Not insured, and expensive compared to insured businesses in the area that do the same- run from…read morethis company

From the owner: Over 850 jobs done as a subcontractor and independent contractor. We specialize in Yard cuts with…read moreedging, bush trimming, small tree removal, fertilizing and seeding. We also clean gutters professionally and do gutter repairs.