I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Visited Pfefferly for service on my Toyota Avalon. They quickly began the repair, and kept me…read morenotified of other items that will need attention in the future. Always have a great experience.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

I've been a customer here for several years, but an inflated estimate has me looking elsewhere…read moregoing forward. Got a timing belt estimate here that came in at just over $4,000, more than double what two other shops quoted me for the same job (around $1,600 each), and neither of those quotes lumped in unrelated work. A few things left me scratching my head: Spark plug replacement (~$520) was bundled into the timing belt job automatically, just because it falls at the same mileage interval, not because it was requested or related to the actual repair. An "Inspect Valve Lash" charge ($253.90) was billed as a separate labor line, despite overlapping with the teardown already being done for the belt job. A "Convenience Fee" ($112.89) was added on top of a separate "Job Supplies" fee ($86.43). I have no idea what these charges would consist of. Parts pricing on the spark plugs and water pump came in noticeably above typical market rates, even accounting for OEM brands. This is a genuinely expensive job on this engine (considering my car is over 21 years old ), and I don't have an issue with using OEM parts. But between the unrelated add-on work, the inspection charge, and the stacked fees, a significant chunk of this estimate had nothing to do with the actual timing belt repair. Their estimate had an option to text with questions. I send some questions for clarification four days ago and I have not heard back. After years of bringing my vehicles here, this estimate has got me shopping around for a new regular shop. Something has changed. I hope betting $2400 at the risk of losing a long-term customer was worth it.

Our new car and our old car, as well as prior vehicles we've owned have been serviced here. They do…read morea thorough, honest job and are very knowledgeable. Thanks for getting our older car to the 200k mile mark!

Be aware that their $59.00 bumper to bumper coupon may cost you more dependent on the make of your…read morecar. Because my VW Tiguan took six quarts of oil I ended up paying $75.83 for this bumper to bumper service. I have no problem with the quality of the service, but I do have a problem with the deceptive nature of the coupon. No where on the coupon does it state a limit of quarts or coupon is only good for up to five quarts. This reeks of "bait and switch" and they should make the language on their coupon state it is only good for five quarts.

I recently had a flat tire and needed to get that tire fixed or replaced. Of course it was at the…read moreend of the day before a long holiday weekend. Jeremy and Steve were great to get me scheduled for the next day so I wouldn't be stranded for the weekend. They don't up-sale, are very courteous and have a clean professional business. I highly recommend.

My experience was a total disaster because I didn't go with Ulmer. I was supposed to be at Ulmer…read morefor a tire replacement but I changed my mind last minute and go to Sam's instead. Somehow Sam's managed to put on a wrong size of tire and messed my differential up. I went back to Ulmer to get estimate for the repair, and Steve was so helpful as always, he's not only help me deal with Sam's insurance company but also went extra miles as putting new batteries in my key fob without me even asking. He kept me updated with the process, I didn't event have to call to follow up. This place is the best for your bucks. Service and customer service are unbelievable.

Visited Tuffys on Fields-Ertel Rd, Cincinnati today for the first time and had the best…read moreexperience!!! Brian and Roger were so friendly and professional. Brian welcomed me and my children and treated us as if we were old friends, carrying their school bags, offering us drinks and making sure we were comfortable. My car hadn't been serviced in years and needed a lot done - they fixed everything in less than 3 hours (including getting parts delivered) and the price was way cheaper than anywhere else I've gone in the past. This was the single best experience I've ever had at a mechanics (which says a lot given that my car had so much wrong with it) and I will definitely only go to Tuffys from now on. Brian and Roger made a loyal customer out of me after just one visit!!! Top Marks!!!

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.

Excellent service and fair pricing. I got a tire rotation and alingnment check for less than the…read moreprice of lunch. Thanks guys!

My Prius needed the Hybrid Battery replaced. They got it done in less than a week and at a fraction…read moreof the cost I would have paid at Toyota. Since then, I've been back for routine maintenance, oil changes, brakes, and tires. They are very friendly and explained things to me in a way I understood. This is my go to garage.

Mechanic told me last week to come back this week around a certain time. I come back today, he says…read morecall back in about a hour. I call back in about an hour, then says they can't yeh again, after taking off today to get this done. Don't lie about your availability if you don't know. You give someone a date and time, you keep that.​

I had stopped to get air in my tire before work around 430pm and noticed that my tire was bald. I…read morelooked online and found Quality Tire and Towing. I ended up making it there around 435pm. I waited for a little time. Once I was helped I was told I had to wait on the guy that does the tires. That was fine by me. So I waited about another5 minutes until he came out. Once he came I spoke to him about needing a used tire. He was very abrasive and came off as rude. I told him the tire size. It took him about 10 minutes to find it. Came back out and asked me to move my car facing forward, again very rudely. I pulled my car up at about 455pm. He didn't come change my tire until 520pm. Took him forever to do something that only takes a couple minutes to do. While being rude and if course I was late to work didn't get there until 6pm.