BEWARE!!!! Just went to get our oil change and what a nightmare! First I am not one to complain…read moreor do a bad review as a business owner myself I know the importance of customer satisfaction and business reputation After taking the oil out of vehicle we sat for approximately 20 minutes while they tried to take the oil filter off. After numerous attempts they couldn't remove filter. The manager came and said they were going to refund us our oil change because they had already charged us. I said that's fine but I explained I noticed they extracted the oil and didn't see them refill. He assured me they did and he yelled for them to close it up and open bay. A tech came over checked the oil dip stick twice and then proceeded to put the oil stick in and close the hood for me to leave. It felt wrong. I honked and asked him to show me the stick. He proceeded to open the hood take the stick out 3 times then lay it on the truck and call for a manager. By this time I am out of my truck because I still hadn't see the stick. Manager came over and I explained. I was getting ready to be waved out of the bay and go on my merry way with NO oil. He got combative and argumentative claiming that they were not letting us leave that is why the hood was up. I tried explaining the reason the hood was up was because I asked the tech to show me the dipstick. After he closed the hood for me to leave. Accidents happen and that was a huge one l! The discombobulation came from the manager NOT listening to the customer, I could see his hostility in his eyes and his aggression and his attitude is what was wrong place wrong time. The other two techs apologized and were quick to admit the wrong. The leader however was the opposite. He never listened and walked away.

Waited on a long line forever. Then once got up front the service manager went over additional…read moreservices he thought I needed in my 3 year old car. When I turned him down, he refused to give me services. So I I left.

Honestly never took the car to them. I'm very busy working 60-70 hours a week plus kids sporting…read moreevents and time with the wife. So I looked for a place that could do a few things for me. I'm very capable of working on a car. I was quoted $650 for something I paid $57 for the part then spent 45 minutes installing on a day the kids baseball game got rained out so that day I had time to work on something and saved almost 1/2 a weeks wages. Got 5 stars because they messaged me quickly replying back in a timely fashion and professional manner. It also rekindled my joy of working on cars with my nephew So next rain out I'll tackle pulling the intake and cleaning the intake valves and putting intake back on. As I kind of enjoyed working on the car with the kid. He's 13 and I bought this little GTI to be his first car. We're just going to build it up(stock) together and teach him to drive it and turn it over to him at 16 long as grades are still awesome in 3 years.

Very friendly and informative service. Convenient for the Milford area. Very easy to schedule…read moreonline.

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.

Excellent service and fair pricing. I got a tire rotation and alingnment check for less than the…read moreprice of lunch. Thanks guys!

My Prius needed the Hybrid Battery replaced. They got it done in less than a week and at a fraction…read moreof the cost I would have paid at Toyota. Since then, I've been back for routine maintenance, oil changes, brakes, and tires. They are very friendly and explained things to me in a way I understood. This is my go to garage.

Knowledgeable and welcoming staff. Had my truck in for some repairs last year and the process was…read moreeasy. Reserved my appointment online and dropped my truck off first thing in the morning. The lot is small and located at a somewhat funky intersection but I was able to double park once I verified with the staff. Recommend this shop as they were honest about what repairs were worth fixing and what could either wait or wasn't worth the cost. I appreciate this persective where other shops often upsell. Will be bringing other vehicles here in the future.

I switched over to Ulmer's in Milford almost 15 years ago after I having bad experiences at two…read moredifferent mechanics in town. They were almost half the price of my last mechanic to do all 4 brakes on my truck. The staff is friendly too. I can't crawl under vehicles anymore so it's a relief to find an honest and reliable mechanic so close to home. I like that they send a link to your phone with the break down of the repairs and the pictures so you can tell they're not upselling.

Limped over the bridge from downtown Cincinnati with a tire going flat. Drove very slowly wasn't…read morebut a half mile or less. Caught the owner locking up for the night, but his son was still there doing odds and ends. He had his son whip that tire off, find the hole, fix it & put it back on. He said ."give my kid 15 bucks" - made my night‼

Had a brake line break when in town. they were quick to take advantage of situation and charge me…read moreabove dealer level price. uoted and charged for "custom make 2 new lines from the master cylinder to both front brakes" drain, flush, and refill system".... $763..... ouch but I couldn't drive truck so was just screwed so agreed. when I picked up truck the mechanic that worked on it told me he only replaced the one line.... Then when I cashed out.... as if I wasn't already getting screwed over.... They decided to charge an extra $72.87 for brake flush labor and fluid... which was already included in the above cost.... So basically I paid $889.20 to have one brake line replaced.... What a rip off don't bring your vehicle here for any kind of work

I recently took my Mazda 3 into this location for an oil change. Once I dropped off my vehicle I…read morewas notified of additional issues that needed attention. When a Firestone team member contacted me, I greatly appreciated him taking the time to answer my questions since this was an expensive addition. The inspection report with pictures included also was great! The reason I am going 4 stars is that I noticed a new scratch on the driver's side of my vehicle after my recent visit. It made me a bit sad/upset to see this.

Had my van to fix sliding door . Not only did they not fix it . Now the other door dosent work . It…read moreis unbelievable how much customer service and just being honest to say " we dont know how to fix your problem . Now I have company coming tomorrow and nothing for them to drive . Oh and then Jose tried to tell me he didnt know who his boss is when i asked for the number . BEWARE

Had a serious brake issue on a 2010 Subaru where the dealer rates and recommended changes didn't…read moremake sense for the age and value of the car. Carworx reviewed everything carefully and took a very safe (most important for brakes), but much more reasonable approach to resolving the issues. Can't recommend them highly enough!

My vehicle had stalled and I took in to have the fuel pump tested. A day later they called and said…read moremy spark plugs were bad and needed replaced. He told me spark plugs and wires were 225.00. I wrote this down. Seemed high then Day later I called snd he said fuel pump was tested and ok but would recommend spark plugs and wires and an induction service ?? 553.00 total. I asked how much plugs and wires were and he said 334 now??? I'm told them that's too high and I'd pick up car next day. They charged me 90 bucks for that diagnostics. Seems like they were trying to make a big bucks off plugs. I thought this was a trusted family owned business but I won't be going back

My daughter needed two tires replaced on her car so I ordered them thru Walmart, booked the…read moreappointment with Walmart online then when she showed up they refused to put them on. Stating their policy to to replace all 4 tires or none. Then why sell me two? Allow me to book an appointment? And charge $17 PER TIRE to replace??

They told me my car had a cracked head gasket which is all fine and dandy. I understand that's my…read morefault and there was nothing they could do with that but they left my hood unlatched without informing me knowing I was driving back to mount orab using 32. Long story short my hood flew up on 32 going 60mph shattering my windshield on top of me cutting me and all of my mirrors broke due to the impact not to mention the henges on my hood broke as well. I swerved because of panick and could've seriously injured myself or someone else. I called bob Sumerels first and asked if they matched my hood and they 1. Put me on hold and 2. After 10 min said no there was previous damage to the hood we ment to tell you but didn't. Horrible place I wanted to sue but the car was in my moms name as I was 17 at the time.

Don't wast your time. Went in for a simple nail in tire and service manager told me my tires were…read moredry rotted and he could not fix it or it could explode. What a crock of &$$?. I was in there a month earlier and tire was fixed and no mention of dry rot The said service manager was not there at that time.He might pull the need all new tires on someone else but not me Just trying to sell tires that are not needed because I went to another tire place fixed tire and they said tires are not dry rotted Stay Away!!!