I recently just moved from California. It was a timely move, and Joe was so helpful and had the…read moreupmost respect from me. From staying up to assist me to making sure I settled in okay, I highly recommend this apartment complex. Talk to Joe, he will help you in any way possible. Very good!

I am so glad I found this community !! The family environment with this group of individuals is…read moreunprecedented. I moved in during this global crisis and never felt more calm . Brittany , Charlene and Joe were there for me through the entire process . I never felt pressured in any way and every question was answered . They went above and beyond to make my place a home . I've never been more excited to live in a place where the maintenance staff knows my name and waves in less than a week . The gratitude I have for this staff can not be put into words ! Anyone looking to move to Augusta STOP and call them now

PROPERTY AGE: Built in 2013- PRESENT as of (3/7/2014). With nice brand NEW units never lived in…read morebefore, SCORE and what sold us! STAFF: Friendly and work hard to resolve any problems you may incur pretty quick AMENITIES: - (CLUBHOUSE) is only open during business hours: 2 TV areas to relax at, fireplace sitting area, FREE residential coffee bar, nice new clean bathrooms, and business area (3 MAC PCs, 1 Windows PCs, 1 Printer/Copier/Scanner, and the use of their office equipment upon request). (MASSAGE ROOM) is open between 0600-2200 with a preferred massage therapist on call and lives on property. (MEDIA ROOM) is open between 0600-2200 and has access to nice clean bathrooms. - (GYM) is open 24/7: Lots of NEW equipment to choose from, free weights (dumbbells), and a private yoga room. - (POOL AREA) is open between 0600-2200: Salt water pool (5ft) with what seems to be a hot tub area that is being used as a kids pool (3ft) area, 2 charcoal grills, a nice covered granite countertop sitting/eating area, handicap pool access chair, lots of lounge and sunbathing chairs. - (PROPERTY): Pet areas, nice covered mail area, and rental garages. UTILITIES: None included that I can recall, but all units have valet trash. UNITS: There is a regular unit and then there is a concierge unit. Like most apartments, you can hear some outside traffic/discussions and foot traffic on the stairs. *NO Elevators* (Regular Units): Have basic flooring, appliances, lighting, fans, formica countertops (bathrooms and kitchen), large walk-in closets, railed patio area, and W/D hookups. Parking is whomever can get it first, but with plenty of parking available for your family and guest. (Concierge Units) *This is where we stay*: Have upgraded laminate wood looking floors (living room), upgraded carpet in (bedrooms), tile floors in (bathrooms), large garden SOAKING tub *no jets* (master bath), stainless steal appliances, granite countertops (bathrooms and kitchen), upgraded lights/fans, large walk-in closets, railed patio, and W/D INCLUDED with unit. Parking is RESERVED, but to whomever gets it first. SECURITY: Semi-gated complex, with drive through entry gates only. The pedestrian walk gate is currently being fixed (as of 3/7/2014), but if you walk about 10 yards to the side of the complex there is no fence. Each unit has private alarm panels for you to activate at your cost with any carrier you choose (ALL windows and doors have sensors). I have seen law enforcement vehicles parked at one of the buildings, so it is nice to know they choose to live here and from what I hear that individual is the onsite security officer. BILLING: Everything to include credit cards, but charge a processing fee. They also have a residential portal page for additional billing instructions... CONCERNS: - The views aren't great, but I have seem worse in the area - No playgrounds for the wee ones - No sports areas (basketball, racquetball, tennis courts) - No outdoor fire pits to lounge around *HARD TO FIND* - Minor things with the construction that could have given the units a nicer appearance, but can be overlooked being brand new! *Smells like a brand new home* - Some outside noise that can be heard in the unit, but not too bad - As of 3/7/2014 there is NO car care center, but was informed they are working on it slowly - Window issues and the outside screens keep falling off, but the maintenance manager works hard to keep them in and is trying to come up with a resolution to fix the problem - No recycling program yet OVERALL: We love it and it is always great to live in a brand new place! I highly recommend...

I absolutely love this complex. The front office is filled with ladies who are amazing. They make…read moreyou feel like family. I had a c-section, and the manager offered to go get groceries for me while I was recovering. I appreciated it so much. The front office always puts on a social event every month open to all residents. They make living here amazing. The maintenance workers would bring my heavy boxes up to my apartment for me when I got too big/pregnant to carry them myself. And they are quick to fix any problems. The apartments themselves are nice. I love the kitchen. All Black appliances. Cabinetry is plentiful and good. Washer dryer hook-ups. Wooden floors in the entryway and kitchen. I have a decent sized 2/2 with a sunroof instead of a balcony. Carpet throughout except in the bathrooms. Lots of power outlets, and lighting. Ceiling fans in all rooms. The grounds are really quiet. The complex offers valet trash that collects everyday except Friday and Saturday. Laundry room has four washers and dryers. The clubhouse is state of the art with a massage room, mini TV/theatre room that offers gaming consoles and free netflix. A gym and pool is on sight. All the comforts of home.

Love the inside of the apartment, the dog park is fantastic and I love that they do food trucks…read moreduring the week....but I have never lived somewhere were the walls are so thin, and this is my 4th apartment complex. I can quite literally here conversations that my neighbors have when I have the tv going. The front doors are also so ridiculously heavy, they slam and shake the whole apartment if you don't carefully shut them...which no ones does.

Definitely satisfied with my experience here the past 6 months. The people in the office are super…read morefriendly, the apartment is beautiful and I feel very, very safe. I shopped for apartments for almost a week and when I came here, I knew immediately this was where I needed to be. It's in a great location and super close to 520 and I-20. The mall is like an exit up and Target is right around the corner. I love it.

Fun place to enjoy free time on weekends, conveniently located near SRP park, fun place to hold…read moresmall events and enjoy the outdoors.

Beautiful place where to walk, to eat and to appreciate the nature. We come back soonread more

Update. Original review based on the moving in process…read more Since property management has changed they have noted some pending improvements to the property. -Updated dog parks to include agility equipment. -refresh the gym equipment. -a walkthrough was completed recently to plan for unit upgrades which is a good sign. -new grills and potentially the fire pit to be updated Rent is easy to pay using the resident app, whereas on my previous review I had to go to Walmart and pay through them to this third party. Two stars for the gate situation but they had workers out there a couple times this month to resolve the issue. Rear gate has never worked with my fob. One of the two front gates rarely works. When you go in the office to resolve the issue they are always responsive when available. Sometimes they have stepped out (showing the property or something) They could update the instructions on the guest gate as they have worn off. I looked up the system and learned how to use it that way. All in all, issues get addressed relatively quickly. It's a clean place and loses marks only due to inconveniences like the gate, garage door intermittent operation, and the state of the gym equipment.

If I could give this place zero stars, I absolutely would. I came in as a prospective resident with…read morea scheduled tour, but the experience was so unprofessional and off-putting that I walked away completely turned off. From the moment I walked in, I was not greeted or acknowledged. I had to wander around to find the leasing office myself. When I finally encountered the leasing professional, she never introduced herself or welcomed me to the community--something that should be basic courtesy. I informed her that I had a 1:30 PM appointment, and she simply told me to wait in the main lobby with no further explanation. After waiting about 10 minutes, I overheard her complaining about being hungry and having five more appointments that day. It was very clear she didn't want to be there. When she finally came to assist us, I explained that I was interested in viewing both a one- and two-bedroom unit because I wasn't yet sure of what size I'd need. She quickly shut that down, saying she couldn't show me both because she was alone and had too many appointments. Mind you, I had already scheduled this tour in advance and had taken time off work to be there. Throughout the entire process, she had a noticeable attitude--cold, dismissive, and visibly annoyed. It felt like I was an inconvenience rather than a potential future resident. She didn't take time to explain any amenities (just pointed vaguely in their direction), and when we viewed the apartment, she didn't engage, ask questions, or offer any insight. The entire "tour" lasted maybe two minutes. She didn't seem to care about my questions--or me. After the brief walk-through, I was handed a packet with minimal information. Pricing details were missing, and the interaction ended just as impersonal as it began. This type of service is unacceptable. The leasing professional clearly lacks proper training and professionalism, and her attitude alone is enough to drive prospective residents away. If this is how potential tenants are treated, I can only imagine how current residents feel. I strongly advise avoiding this community unless there's a serious change in staff or customer service standards.

It's just ghetto. The apartments are old and cheaply built, so sound leaks and it's drafty…read more There are issues with pests because their pest management service is unreliable. In the three years I've lived at Woodcrest, I've seen pest control on site about twice. I'm sure they come more often but it isn't enough to feel their presence. I've dealt with pests pretty much on my own. Maintenance is very slow to take care of issues, and there are no emergency maintenance services. Management has changed about four times since I've lived here, which really says something. They've all been pretty bad. Maybe it'll get better, maybe not. But potential renters deserve to know. There's a lot of random parking lot activity (cookouts, kids playing, people hanging out... all in the parking lot). Some of this could be due to the area the apartment complex is in (hood) or it could be due to the caliber of people they're allowing in (also hood). It doesn't look or feel unsafe but it's really crass. Woodcrest was reasonably priced when I moved in but by year three my rent had gone up around $300 overall and this complex isn't worth that. They literally did nothing to my apartment or the community to warrant the rent increase. The amenities they advertise are often inaccessible because they're out of service. Every Sunday, the trash compactor is so full of garbage that it spills out into the road--right at the entryway of the complex. So you'll be greeted by a literal hot pile of garbage. Also the security gate never works. Overall I wouldn't recommend Woodcrest; there are better apartment communities in the city for around the same rental costs. Good luck, happy hunting!

I have lived at these apartments for 3 years. I have a very nice back porch view which is why I…read morehave stayed so long. If I didn't have that, there's not much other reason to live here. On the surface the complex seems nice but they don't put much care into anything; they put in pretty low effort for the money they are making (and I'm paying), at least in my opinion. Unless you get lucky and get something great out of it like I got with my porch, I'd reccomend living somewhere else. Here are some examples of their service quality and customer care: - Both poolside grills were out of service for about a year. When I asked about it, the property managers blamed a resident for messing them up and they told me that instead of fixing it for the rest of their residents, they were waiting for that one resident to pay to fix it. Thats pretty lame customer treatment to the rest of their customers, considering this is an ammenity that we all pay Woodcrest (owned by Intermark) to be able to use. - In their gym, the one multi-gym piece of equipment they have was out of service for nearly a year. Like the grill issue, this occurred before Covid existed. It is still damaged (cables worn and not on the right pulleys so it doesn't run right and can't be used, cable is also not screwed into the weights and torqued so it backs out). One of the 2 treadmills also is very loud and changes speed when your foot impacts. I'd say this is all somewhat dangerous. And again, the gym equipment is an ammenity you'll be paying for and not really getting. - The pool is locked one day a week for cleaning. Ever been in a pool with a floating chorine tab before? (sarcasm, its quite common and safe). I really doubt there's actually any real danger in using the pool after they've cleaned, just laziness by the property managers. You cant even sit in the pool area for that day because they lock the entrances. So, 1/7th of the time their pool area is closed and locked (this was true in 2019 at least, haven't been yet this year). This is a third ammenity that you pay for but only partially get to use. - The dishwashers they have installed dont clean dishes. There is no top rack sprayer. Your dishes will still have soap and foodstuff on them, even if you rinse first. You should plan to clean your dishes by hand, or at least remove all foodstuff entirely before putting in the dishwasher, which might still leave soap on everything. In my opinion that makes your dishwasher useless. Oh, and there's no check valve between the dishwasher and your sink (at least in mine), so your sink will back up into your dishwasher if your disposal plugs. - One of my shelves in the kitchen fell under light loading because it was installed into drywall only. Glad I didn't have anything I really liked on top of it. One of the shelves in my closet was held up on one side with zip-ties (as installed). - They have changed their payment system twice. They communicated it the first time, but not so much the second. When I found out, it was too late to call my bank to get everything straight and they ended up charging me $50 because I didn't fill out their new system quite right. They do accept credit cards, but you will pay a $30+ fee every month to use them. - One of the 2 gates on the pool is locked and chained because it needs work and they won't pay to fix it. It's been like that for maybe 6 months. - The walkway to my apartment floods every time it rains heavily. Gets up to 6" deep. I put in a ticket asking them to do something with the drain, no response. - The garbage compactor, which is installed at the main entrance, is overfull on average once per month and trash builds up in the street. - I had a car broken into in the parking lot. I wouldn't have a gripe about this to the property management, but the entrance gates are broken and stuck open as often as they are operational. Consider what you're really getting for what you're going to pay before you sign the lease. And remember, they're going to hike your rate after a year or two. If you choose to live here, don't take out your service issues on the staff, remember, it's their bosses making them do it! Happy apartment hunting! -Aaron

I love living in these apartments. Britnee has been one of the best apartment managers I've had…read more She has been fully hands-on and given me a great experience. The rent is affordable, which is so important right now. It's a great size, located right on top of the pond. The view is terrific, and I don't see myself moving anytime soon. Emma is just as lovely. Consider this place if you want to be close to Grovetown, North Augusta, and Augusta University. I'm grateful for the staff and my home :)

I wouldn't recommend these apartments (SPRINGHOUSE) in Augusta Ga to anyone not even my worse…read moreenemies. I would advise to look for another (newer) apartment in the area. Since me and my partner moved in we encountered a number of issues and when we moved out they made our move out experience hell/stressful; they found every little thing that they could to charge us with so they could put money into their pockets. They charged us over $3000 total and wanted it paid within 90 days from move out date. We asked for an extension due to the amount being large and it wasn't granted. We were willing to pay but they were just eager to send our stuff to collections to hurt our credit. They gave us back partial of our deposit. Deposit $1200 Received back $300 but they put it towards move out charges. The staff doesn't work with you, they take lunch breaks or come into the office when they want to, they don't have no empathy or respect for their renters, they are rude and they aren't helpful at all. The app they use to pay rent doesn't always work and they still will charge you a late fee of an additional $100. If you try to pay with a cashiers check, they would state that they can't take it but they actually can. They are very unprofessional. It's like they want you to fail, it's ridiculous. They don't answer the phones. I had to contact the manager Janay via email. 1.) The apartments are old and need to be remodeled; torn down and rebuilt 2.) When it rains, the carpets get soaked and wet to the point where you can't even walk on them due to the wall/carpet lining not being sealed properly. This created mildew and mold in the carpet. Also caused bugs to enter apartment from the cracks. We reported the issue to maintenance and to the office staff Keonda (Keondra); maintenance man came in with no supplies, looked at the issue, marked the ticket resolved and never came back to resolve it. During the move out process, they charged us $661 for carpet repairs alone due to the mildew smell, but total they charged us over $3000. We asked for the charges to be removed as we have proof (maintenance request, videos, photos etc.) that this issue was created due to the fault of the apartment and the manager Janay stated that we had to pay within 90 days or it will be sent to collections. The carpets also got soaked and wet also from the ac unit being backed up with water and they would have to come vacuum it out every time. 3.) There was a leak from the bedroom windows, from the bottom of the sink pipes, from the air vents, pipes, as well as in the bathroom on the top of the ceiling 4.) The appliances they give you are faulty and old. Our freezer went out on us during the first week we moved in and all of our groceries melted and got spoiled and the food we could save we had to pack and take to a relatives house until they gave us a new one. It took two maintenance request for them to resolve the issue. The dishwasher had mold water inside of it when we moved in and we never used it. We always hand wash our dishes. 5.) They sent out emails stating that they are going to do their annual maintenance inspections and they don't 6.) There are NO lights in the bedrooms. I repeat there are NO lights in the bedrooms. The light switches are present which indicate lights are supposed to be in there but they were missing/removed. You will have to use the light from the kitchen for your living room depending on which apartment layout you have and the lights from the hallway for the bedrooms. You will have to purchase lamps for the bedrooms. 7.) Pest control service used is horrible. Encountered water bug and roach problem and the exterminator made it worse. It's so many other things as well but this is just a few. Do Not Consider These Apartments As A Option At All!!!!! I should have took the warnings from the other comments. I have provided a few pics as well.

Please don't believe the negative reviews. Make your own visit. This is a great place to live…read morebecause of the management team and the staff. There are no freaking worms in the pool. The Management Team care about the residents and are spontaneous in addressing concerns and maintenance issues. The maintenance team follow up so quickly you forget you had the problem. The grounds are beautiful and well kept. You see the landscaping team out after heavy weather giving the area a manicure where ever needed. There are planned activities for the residents such as salsa night with food and salsa lessons, trivia night with pizza, and more. Food trucks on different evenings so you can skip cooking or driving to a restaurant a few nights a month. And there is a gym. The apartments are spacious beautiful,modern, with grand porches and balconies. The Management Team do their best to maintain a peaceful, comfortable, pleasant environment. Call and schedule a tour. Don't absorb the negative. Meditate on the positive.

The trash and Garbage were left overflowing most weekends. Management says one thing and never…read morefollows up

The staff is really nice. The pool is amazing. There are many things that make these apartments the…read morebest! They are also pet friendly.

From the owner: 1 and 2 bedroom apartments in a great wooded location. Close…read moreto shops and restaurants. Easy commute to SRS, GHSU, downtown Augusta, Aiken and North Augusta.