I love living in these apartments. Britnee has been one of the best apartment managers I've had. She has been fully hands-on and given me a great experience. The rent is affordable, which is so important right now. It's a great size, located right on top of the pond. The view is terrific, and I don't see myself moving anytime soon. Emma is just as lovely. Consider this place if you want to be close to Grovetown, North Augusta, and Augusta University. I'm grateful for the staff and my home :) read more

I wouldn't recommend these apartments (SPRINGHOUSE) in Augusta Ga to anyone not even my worse enemies. I would advise to look for another (newer) apartment in the area. Since me and my partner moved in we encountered a number of issues and when we moved out they made our move out experience hell/stressful; they found every little thing that they could to charge us with so they could put money into their pockets. They charged us over $3000 total and wanted it paid within 90 days from move out date. We asked for an extension due to the amount being large and it wasn't granted. We were willing to pay but they were just eager to send our stuff to collections to hurt our credit. They gave us back partial of our deposit. Deposit $1200 Received back $300 but they put it towards move out charges. The staff doesn't work with you, they take lunch breaks or come into the office when they want to, they don't have no empathy or respect for their renters, they are rude and they aren't helpful at all. The app they use to pay rent doesn't always work and they still will charge you a late fee of an additional $100. If you try to pay with a cashiers check, they would state that they can't take it but they actually can. They are very unprofessional. It's like they want you to fail, it's ridiculous. They don't answer the phones. I had to contact the manager Janay via email. 1.) The apartments are old and need to be remodeled; torn down and rebuilt 2.) When it rains, the carpets get soaked and wet to the point where you can't even walk on them due to the wall/carpet lining not being sealed properly. This created mildew and mold in the carpet. Also caused bugs to enter apartment from the cracks. We reported the issue to maintenance and to the office staff Keonda (Keondra); maintenance man came in with no supplies, looked at the issue, marked the ticket resolved and never came back to resolve it. During the move out process, they charged us $661 for carpet repairs alone due to the mildew smell, but total they charged us over $3000. We asked for the charges to be removed as we have proof (maintenance request, videos, photos etc.) that this issue was created due to the fault of the apartment and the manager Janay stated that we had to pay within 90 days or it will be sent to collections. The carpets also got soaked and wet also from the ac unit being backed up with water and they would have to come vacuum it out every time. 3.) There was a leak from the bedroom windows, from the bottom of the sink pipes, from the air vents, pipes, as well as in the bathroom on the top of the ceiling 4.) The appliances they give you are faulty and old. Our freezer went out on us during the first week we moved in and all of our groceries melted and got spoiled and the food we could save we had to pack and take to a relatives house until they gave us a new one. It took two maintenance request for them to resolve the issue. The dishwasher had mold water inside of it when we moved in and we never used it. We always hand wash our dishes. 5.) They sent out emails stating that they are going to do their annual maintenance inspections and they don't 6.) There are NO lights in the bedrooms. I repeat there are NO lights in the bedrooms. The light switches are present which indicate lights are supposed to be in there but they were missing/removed. You will have to use the light from the kitchen for your living room depending on which apartment layout you have and the lights from the hallway for the bedrooms. You will have to purchase lamps for the bedrooms. 7.) Pest control service used is horrible. Encountered water bug and roach problem and the exterminator made it worse. It's so many other things as well but this is just a few. Do Not Consider These Apartments As A Option At All!!!!! I should have took the warnings from the other comments. I have provided a few pics as well. read more

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WOULD NOT RECOMMEND. Apartments are very old. Maintenance does not fix anything. Rude workers in office. Everything is just completely old and fragile. This is the worst apartment complex I've ever seen in my life. Nosey neighbors as well. PLEASE LOOK FOR SOMETHING ELSE BEFORE ATTEMPTING SPRING HOUSE read more

I am a new resident at Springhouse, and the service was great. Moving in very helpful. Keonda and Jannay were great.

I am very pleased with the new staff at the office. They made a big difference. Janay and Keonda re the best. The maintenance is awesome. I was about to leave but Ms. Janay saved me as a resident. read more

I would recommend looking at another apartment complex if you are looking for a place to live in Augusta. Since the beginning of getting a lease with this apartment, I've had nothing but problem after problem. When I toured the apartment, I asked one of the ladies who was showing it to me if all apartments would have a microwave, she said yes. When I moved in, there was no microwave and I was informed wrong and hadn't purchased a microwave due to this. Also, when I moved in I was told there would be a lockbox on my door containing my keys so I could get moved in. There was no lockbox, so I had no keys at all. However, the apartment was wide open so anyone could have walked in with it not being locked. Upon moving in, I noticed the apartment was not fixed/cleaned properly to standards before a new tenant moved in. There were outlet covers missing, rubber lining on the tub had fallen off and was just laying on the floor, the exhaust fan in the bathroom did not work and made a very loud scraping/rattling noise, and many other problems. The apartment was not cleaned before being painted as I can clearly see fuzzes/dirt/hair just painted over stuck to the walls. During my time here, I've had to deal with the smell of weed seeping into my apartment every day, wake up to yelling and screaming in the early hours of the morning and one evening a man beating on a door screaming and cussing because I assume his girlfriend/wife were having issues and locked him out. Cars have been broken into, thankfully never mine, and so many other safety problems. If you want a safe, quiet, nice place to live... do not rent from here. Finally, when letting them know I will not be renewing my lease, I was not informed that I needed to have it in writing as well. Apparently the lady I spoke to never put in my notice in the system so now I'm having to pay for an extra month for this apartment. Overall this apartment complex and management has been a joke and extremely disorganized. read more

Springhouse Apartments - Hair painted over on the bathroom wall - Apartments Near Me - Augusta, Georgia

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PLEASE stay away from Springhouse Apartments in Augusta, Georgia. I placed an honest review/comment on their official Facebook page to warn other potential tenants. However, one of the managers, Kelly Dill, blocked me and my husband, and deleted our review/comments after advising her of the following: (Attached, you will see my screenshot, if you visit their FB page, find that post, you'll see my comments were removed). Long story short, we have been scammed out of $600. We gave them since 9/20/23 to provide us a tour of a 3 bedroom 2 bath unit, to see if it would suit us. They kept giving us the runaround up until 10/12/23, a DAY before our scheduled move in (10/13/23). I paid all the fees plus a $300 deposit that they required by 10/5, obtained renters insurance as instructed in their paperwork, etc., trusting that I'd get to tour a unit. Instead, they showed me a 2 bedroom and told me to "imagine an extra bedroom over there". I told them I still needed to see the 3 BD. I specifically told them that I did not want my move in day to be the first time I laid eyes on a 3 BD unit. They assured me this wouldn't be the case. I continued to call at least every other day for a tour. We were given excuse after excuse and we started to get antsy; 10/13 was quickly approaching. We called on 10/11, Samantha advised that the unit would be ready to tour after lunch on 10/12. We arrived at the complex on 10/12, around 12:45 pm, and noticed their office was closed. I told my husband "let's drive to the apartment, maybe they're there, and may let us see it". The door to the apartment was cracked, my husband gently knocked, the cleaning lady opens, and he politely asked if we could come in and "take a look", she said "sure" and she walked out. That's when we noticed it was a complete DUMP! Moments later, the maintenance man comes yelling at us for going inside the apartment and accused us of "scaring" the cleaning lady. We were appalled that he spoke to us in such an aggressive manner, like we were criminals. We apologized and told him that was no way to talk to people. He proceeds to call the apartment manager, Jenae. They accused us of entering without authorization, as if we had done it maliciously. We apologized again and that's when they started to treat us like garbage. I told Samantha that this was unacceptable that less than 24 hrs, the unit was still not ready for a tour, as promised. She offered more excuses. We returned on 10/13 and the unit was still dirty. Hair in the fridge, etc. These people operate under shady business practices. We tried to come to an amicable solution with Kelly, Samantha, and Jenae, respectfully requesting a refund of our deposit being that we requested a tour numerous times. Instead, they avoided responsibility, sided with each other, dismissed our concerns, accused us of being hostile and "threatening", and not once apologized for the way they treated us. I have recorded conversations for this exact reason, they will fabricate lies to portray you as aggressive. Well if we were so "aggressive" and "threatening", why continue to text/email us up until 5pm on 10/13, basically begging for us to move in? I have all the conversations, emails, screenshots, to prove my review is honest and in good faith. Kelly advised via email on 10/12 that if we did not move in on 10/13, we'd forfeit our deposit. We lost additional money having to quickly find another apartment, paying more fees/deposit. On 10-27-23, Jenae advised via telephone that she issued a refund check of our deposit on 10-17-23; no check received yet. I only know because I called, otherwise, they didn't even have the decency to contact us to be expecting a refund check in the mail. She hung up the phone in my face dismissing anything I had to say. They are angry that I posted reviews and accused me of being "malicious". I will not let them intimidate me. They have a history of being a poor management company/apartment complex. DO YOUR RESEARCH! I wish I had. I believe they discriminate against certain races/ethnicities as others have mentioned. read more

Our experience at this complex is only deserving of one star simply because of the kind personnel in the leasing office, and the very nice maintenance man. My daughter moved to Augusta (9 hours from home) in the summer of 2018 to attend school, and chose this complex as her new home away from home. The model unit she was shown was fashionable and decorated nicely, and clean of course. Along with my husband, she made the choice to sign a lease with Springhouse, over a few other complexes they were considering. Upon move-in, we should have known things were going to be less than ideal when the apartment unit was absolutely FILTHY. The carpets were not vacuumed, much less professionally cleaned as promised, and we vacuumed up loads of pet hair in a brand new vacuum cleaner. The non-carpeted floors weren't even swept, much less cleaned. The countertops, drawers, and cabinets appeared untouched as well. This was despite that fact that we were told that the apartment was ready for move in. Several windows had broken panes, and would not close properly, and therefore could not be locked. (original windows, easily 40+ years old). A nearly one inch gap was present between the front door and its frame, allowing light and 2 lizards indoors. The sliding screen door for the porch was broken, and glass slider was askew too. It was 'fixed' by maintenance, but in reality it was just put back into its track and remained broken and basically unusable. We spent a load of money on cleaning products, weather stripping, and bug traps. Also spent 3 unplanned days of physical labor cleaning and fixing things up, just to get her the point where she could unpack her belongings into her new 'home sweet home'. Fast forward 3 months, and she discovered that she had rats (YES RATS!) that were getting into her unit somehow. They were dragging food out of the kitchen, and pulling items out of the bathroom to different locations all over the apartment. At night she could hear them scurrying around, especially in the walls. Lots of cockroaches and spiders appeared and reappeared on a daily basis, despite the traps, sprays, etc., that were used to try to eliminate them. (big expense given the quantity we had to buy). The maintenance crew patched up holes in the laundry room, sprayed for bugs, but things just did not improve. She finally gave notice to vacate because of the anguish of LIVING WITH RATS. The agent offered to put her in a different unit, but there was absolutely no guarantee that the same thing wouldn't happen all over again. When searching for a new place to live, my daughter heard over and over that the Springhouse complex is known for these type of problems, and lots of folks apparently move out of Springhouse for the same reasons. Springhouse charged us for an extra month and a half of rent because of breaking the lease. An exorbitant fee when you consider that we had to pay movers for the second time in 3 months to move her to a new apartment complex, our own travel and lodging expenses in order to go help her, lost wages, etc. My husband had to take vacation time (again), and we had to clean every single thing that came out of that unit, and threw every bit of food away. We have photo evidence of all the problems she experienced. We want to just warn others about the horrendous experience we had at this complex, because we have nothing to gain from posting this review. We are fair, honest, and hardworking people. We only wish to save other potential tenants from a similar situation. One last thought, watch your step - there is goose poop literally everywhere... read more

This is an update to reflect my current situation as I have moved from the "classic" apartment to a "renovated" apartment. Just moved into a 2bd 2bth apartment here at Spring house and going on my fourth year at this complex. The apartments were built in the 80's so as you can imagine the construction leaves a lot to be desired. Pros: The location is excellent, right off of Bobby Jones you are about 10-15 minutes from downtown, the mall, Grovetown, Evans, or pretty much anywhere in augusta outside of the far side of Hephzibah. The newest version of the office staff wants to improve the complex and have been very helpful with any complaints/issues that have arisen. There is a pool, a small workout room in the leasing office, laundry facility, and a small dog park behind the pond. Cons: The biggest issues I have had are pretty much things that are out of control of the apartment complex. The apartments are quite old so the layout reflects the material means at the time. The layout was designed for older, apartment sized appliances so the huge washers and dryers of today possibly do not fit so take that into consideration. My car and my significant other's car along with a slew of other cars were broken into the morning after thanksgiving. My significant other's care was broken into previously while we lived in another apartment in the complex, so make sure your car is locked and valuables arent kept in your vehicle. Richmond county is aware of the rise in break ins (which isnt unusual almost everywhere this time of year) and are working on it. read more

Lived in this complex for about 6 months in 2015, everything was great...at first. Great location, in the middle of everything, close to base, Target, WalMart, restaurants and even the movie theater. This complex isn't gated and doesn't have security cameras either, just an on duty "security guard." I've never seen this person, so they are either REALLY good or REALLY bad at their job. I hold ill feelings towards this complex because we HAD a motorcycle and it was stolen one evening. When we told the manager the next morning, she seemed less than surprised and coldly just asked for the police report. Out of the 5 other motorcycles in the complex, ours seemed to be the only one taken. Before moving in we asked about security and the office lady insured that there has NEVER been a theft at the complex. Comes to find out when we filed with our insurance about the theft, the person assigned to our case tells us that he's actually had to deal with A LOT of motorcycle thefts from this particular complex. Also I spoke to a neighbor who was moving out and the reason why was because she couldn't get the complex to help her with a stalker she was dealing with. The apartment itself wasn't too bad, we had one of the newer remodeled 2 bed/2 bath apartments. It's in a great location, but not too great on security or caring if you get your property stolen. read more

I just received a letter about the office staff PUNISHING the resident because they will not hire a pool monitor and on the weekend people come to the pool and TRASH it so they close it all week for the people who put out the big bucks to live it..doesn't make a bit of sense to me!!!! I have bad knees and the water helps so much plus my grandchildren just love it..but they have now ruined a week of their summer fun...VERY DISAPPOINTED!!! Becky Seman read more

This review is for the 1 bedroom apartments at Springhouse in Augusta. I will be very honest about the pros and cons that I've experienced.The layout is by far superior to a lot of other similarly priced one bedroom apartments in Augusta. The open galley kitchen really looks nice with the little dining nook off to the side. There is ample space in the living room and a nice, big coat closet as well as a large walk-in closet in the bedroom. The bedroom is a little on the smaller side, but it is fine. The sliding glass doors in the living room are nice, but you'll have to make sure that you know if your apartment is one that veers off to the left or to the right when you walk in if you have a sectional because obviously it won't work in both layouts and still look nice. It also has a nice pool area that they seem to keep up with as far as maintenance goes. It's not overly crowded and it is not open to the public, only residents. Now for the honesty that isn't so nice? When we toured an apartment that was open, one of the office girls said that they're all pretty much the same as far as looks go. The carpets were tan and the walls were a nice, light beige. The bathtub had these cool cubby holes in it to store your shampoos too. I really liked that. She also said that you have the option to upgrade to new black appliances in the kitchen for $50 extra per month and get new carpets for $20 a month. She said that the apartments that had the older appliances that are almond colored (think 1980's) would automatically be replaced to used but newer white appliances in all apartments to be rented out. So, we opted for new carpets for hygienic purposes and decided to not pay any extra and just stick with the used but newer white appliances. Fast forward to move in day: The walls in our apartment are a greyish-blue color. I called the office to ask what the heck was up and she said they were "passive grey." No, they are a light blue grey. The carpets are a medium brown, but at least they're new. Do they match the walls? Absolutely not. My decor looks like crap now because I planned around a tan color scheme. There was also a fireplace next to the sliding glass doors and it's IMPOSSIBLE to not put my sectional in front of the fireplace given the layout, and we were not told that our unit contained a fireplace as not all of them do. Strike 2. The appliances were the old 1980's almond appliances that were promised to not even be in newly leased apartments. I called about that and was told there weren't any more white ones, they were all out. A month and a half after move in, I grew very tired of our dish washer leaking water with every load (I used the Cascade action packs only) and called the office and told them that they either reduce my rent or get me a new dish washer. A week later I had a new, white dishwasher that obviously wasn't going to match with my ancient stove and fridge. I was mad. It also doesn't clean the dishes very well. My second week living at Springhouse, they closed the pool down for an entire week to punish residents who were too loud on a Sunday. I can see them warning residents, but we are not children and that is crazy. I pay for that amenity and I can't believe all residents were treated like children in that capacity. I love the geese that live here as they're fun to feed, but their feces are ALL OVER! Do you think that Springhouse would have the decency to maybe clean up monthly or in walkway areas at least? Nope. It rots there until it decays. Within the first two months, I also encountered 2 cockroaches. One of them crawled on my face in the middle of the night and woke me up! I couldn't believe it, it was something out of a horror movie.Lastly, I always see the girls smoking outside the pool during Monday maintenance too, and I don't consider that very professional, but overall nice office staff. I just wish the promises they made upon signing the lease were kept as I was not happy at all to say the least. Overall? Springhouse is an okay place to live. Some things here are inexcusable and maintenance isn't always the most helpful, but the apartments are nice. I don't know if I would renew my lease because of the lies told about the appliances and the constant stepping on goose poop every time I walk to my apartment, but 3/5 stars seems fair. read more