I have lived at these apartments for 3 years. I have a very nice back porch view which is why I have stayed so long. If I didn't have that, there's not much other reason to live here. On the surface the complex seems nice but they don't put much care into anything; they put in pretty low effort for the money they are making (and I'm paying), at least in my opinion. Unless you get lucky and get something great out of it like I got with my porch, I'd reccomend living somewhere else. Here are some examples of their service quality and customer care:
- Both poolside grills were out of service for about a year. When I asked about it, the property managers blamed a resident for messing them up and they told me that instead of fixing it for the rest of their residents, they were waiting for that one resident to pay to fix it. Thats pretty lame customer treatment to the rest of their customers, considering this is an ammenity that we all pay Woodcrest (owned by Intermark) to be able to use.
- In their gym, the one multi-gym piece of equipment they have was out of service for nearly a year. Like the grill issue, this occurred before Covid existed. It is still damaged (cables worn and not on the right pulleys so it doesn't run right and can't be used, cable is also not screwed into the weights and torqued so it backs out). One of the 2 treadmills also is very loud and changes speed when your foot impacts. I'd say this is all somewhat dangerous. And again, the gym equipment is an ammenity you'll be paying for and not really getting.
- The pool is locked one day a week for cleaning. Ever been in a pool with a floating chorine tab before? (sarcasm, its quite common and safe). I really doubt there's actually any real danger in using the pool after they've cleaned, just laziness by the property managers. You cant even sit in the pool area for that day because they lock the entrances. So, 1/7th of the time their pool area is closed and locked (this was true in 2019 at least, haven't been yet this year). This is a third ammenity that you pay for but only partially get to use.
- The dishwashers they have installed dont clean dishes. There is no top rack sprayer. Your dishes will still have soap and foodstuff on them, even if you rinse first. You should plan to clean your dishes by hand, or at least remove all foodstuff entirely before putting in the dishwasher, which might still leave soap on everything. In my opinion that makes your dishwasher useless. Oh, and there's no check valve between the dishwasher and your sink (at least in mine), so your sink will back up into your dishwasher if your disposal plugs.
- One of my shelves in the kitchen fell under light loading because it was installed into drywall only. Glad I didn't have anything I really liked on top of it. One of the shelves in my closet was held up on one side with zip-ties (as installed).
- They have changed their payment system twice. They communicated it the first time, but not so much the second. When I found out, it was too late to call my bank to get everything straight and they ended up charging me $50 because I didn't fill out their new system quite right. They do accept credit cards, but you will pay a $30+ fee every month to use them.
- One of the 2 gates on the pool is locked and chained because it needs work and they won't pay to fix it. It's been like that for maybe 6 months.
- The walkway to my apartment floods every time it rains heavily. Gets up to 6" deep. I put in a ticket asking them to do something with the drain, no response.
- The garbage compactor, which is installed at the main entrance, is overfull on average once per month and trash builds up in the street.
- I had a car broken into in the parking lot. I wouldn't have a gripe about this to the property management, but the entrance gates are broken and stuck open as often as they are operational.
Consider what you're really getting for what you're going to pay before you sign the lease. And remember, they're going to hike your rate after a year or two. If you choose to live here, don't take out your service issues on the staff, remember, it's their bosses making them do it!
Happy apartment hunting! -Aaron read more