Amazing customer service and patience helping me transition many policies after an inheritance…read more John is very knowledgeable and detail oriented to go over every aspect of the options and coverage. James was reassuring and gave me confidence during this challenging time. Highly recommended stopping by to get a quote.

I have an auto policy, umbrella policy and homeowner's policy with Farmers…read more In the four years I have been with Farmers, James and Joanne have been wonderful. They return phone calls right away. They are always friendly, available and efficient. Whenever I call with a question, they explain it thoroughly and make sure I understand. If you want great customer service, I highly recommend this office.

I have purchased many policies over the last 20 years with Tim Horton. today I called to get…read moreanother policy and the receptionist was so rude and vindictive over the phone I just hung up on her. I'm a personal friend of Tim and was asking about him and it seem she hated the guy . very unprofessional look for better service especially now when they should be grateful for returned business.

Just want people to know Horton/mercury Insurance is a great company been with them for many many…read moreyears you can call the office and ask a question and you will get an answer and when you need service they are there for you...family owned give them a try ask for shannon

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

I don't usually post reviews but this deserves a post. Marisol is very professional, helpful and a…read moretrue over achiever. She is always available to assist her clients and treats everyone with dignity and respect. Definitely recommend her services

Marisol is my Allstate Agent and has been for over a decade. She is very helpful every time I have…read morea question or want to change any detail in my policy. Her customer service skills are impressive. I'm the type of customer that asks a million questions and she is patient and very respectful. Thanks Marisol for having an excellent work ethic. I look forward to many more decades as your client!

My experience with Chuck Miller Insurance was EXCEPTIONAL from the moment I entered the business…read more The staff was so nice and I was greeted so warmly. Sofia Ayala was the woman who helped me with my car insurance. She was not only very sweet but she also was insurance saavy, down to business professional yet personable, with a smile that lit up the office. I was in and out of there in no time and was very happy I went to this establishment. I definately would refer anyone who ask to Chuck Miller Insurance. Thank You!! C.Ireland

I have been going to Marc Rios for help with my CoveredCa plans for at least 10 years. He is always…read morequick to respond and is unfailingly cheerful. He is knowledgeable and proactive. With his help, I feel confident that I am making the best choices each year.

Great business. I've been with this agent for about 10 years now (2020) and I have several policies…read morewith them. To date, I have no complaints because every time I read to speak with someone in person about coverage changes, it's handled quickly and smoothly. Allstate service is highly reliable and that's about all I need.

I am currently with this agent. I have been with allstate for about 5 years now and one day I…read morecalled to provide my account number to make a payment and a guy named Ruben from Lemon Grove Allstate Office answered the phone because my agent was busy so the call transferred to Lemon Grove office. Ruben took the wrong account number on 9/27/17 and so the payment obviously did not go through. I realized a week later in my bank statement there was no charge from allste. My bill was due on 9/28/17. So I spoke to Dulce manager from B st and Broadway (my agent office) and I explained to her what had happened and for the payment not going through because of Rubens mistake now I have to pay the next month of October toguether with Aprils bill. Because I got taken off the easy pay plan and now mt account is unactive and the penalty for the payment not going through on time or before due date I have to pay two months in one payment. Where in the world will I get $200.00 in one month for car insurance when I have two little babies. Dulce the manager said there is nothing they can do because the new cycle already started. So then I called corporate office and spoke to a lady named Karen from pres nb Illinois on 10/12/17 And she was no help either, I explained to her it was Rubens mistake for not taking the right account number and so Karen said she could call me back to do some reseach first. Then this morning 10/13/2017 she called me and told me there is NOTHING SHE CAN DO BECAUSE SHE BELIEVED RUBEN TOOK THE CORRECT ACCOUNT NUMBER. THIS IS SO UPSETING SINCE I HAVE BEEN WITH ALLSTATE FOR YEARS NOW. SO FOR ANYONE READING THIS....PLEASE KNOW THAT IF THERES A MISTAKE AN AGENT MAKES....CORPORATE (KAREN) WILL NOT HELP YOU. NOW THAT I THINK ABOUT IT THOUGH...I WAS NOT TRULLY HAPPY WITH ALLSTATE SINCE I COULD NEVER STICK TO ONE AGENT FOR THE FIVE YEARS WITH THEM. I HAD 4 AGENTS AND NONE HAVE GOOD COMMUNICATION SKILLS. Thank you ALLSTATE for nothing and making today one of thouse bad days!!!!!!!! I wonder how hard was ir for KAREN FROM CORPORATE JUST TO SAY OK I WILL PUT YOU BACK ON EASY PAY...AITOMATIC PAYMENTS AND KEEP PAYING MONTH BY MONTH. IT WAS IN HER HANDS BUT SHE DECIDED TO BELIEVE WHAT RUBEN SAID TO HER. AND THATS VERY UNFORTUNATE FOR THEM BECAUSE IT WILL BE 100 DOLLARS LESS A MONTH FRO THEM. 1,200 A MONTH. THEY RATHER LOOSE A COSTUMER THAN HELP WITH A SIMPLE MATTER. COSTUMERS ARE NOT ALWAYS RIGHT IN ALLSTATE!!!

Raymond is very responsive, and easy to work with…read more As a loan officer, it is great to have a partner like Raymond who cares for the customer that is receiving the policy and also as well myself as a business partner. I can trust Raymond to provide adequate coverage for my clients and offer a competitive premium, all at the same time providing a first class experience for everyone involved in the transaction. One time Raymond had met our clients at closing with us where we welcomed the family to their new home and gave their keys. To me that display of action communicated volumes, it that many insurance brokers will go out of their way in the day to take part in a momentous occasion. Thank you Raymond for all you do appreciate you brotha.

Dear Roaa "I truly appreciate your professionalism,…read morepatience, and dedication. You've made the process easy to understand and handled everything with care and integrity. It's rare to find someone so committed to doing what's right for their clients. Thank you for being a trusted and dependable

very disrespectful and talked down to me not only that and the girl that works there was just…read moregiving people an attitude and he didn't really explain anything to me when I first applied about the policy I felt really disrespected

The owner has a really bad attitude and is extremely rude. He literally yells at his clients. Their…read moreprices are higher than all other similar businesses in the area. Look elsewhere, there are so many business like this one that are very polite and way cheaper.