Update of my last review:…read more My last review was based on my over payment of my homeowners policy. This review will show what Wawanesa did to correct this problem and refund my money. I contacted them via their texting service, which I did not know about before. They sent my check but somehow it got lost in the mail so they reissued a second one. I received that one today, so I lifted my rating back to five stars as this is their typical service based on my many years (since 1989) of doing business with them.

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

This company is absolute garbage. I got into a car accident while pregnant and because the girl was…read morea higher paying member, also basically a young 20 something year old whose parents for actually the ones paying an advising for everything, they were debating on whether or not to cover me because she literally pulled out in front of me in an area where informatives were sketchy as to what the mile per hour was which I was doing severely under, and we were both going uphill with our mirrors blocked because of the sunlight.. had I not caught her while she was going against advice to not tell her car and had she not literally told me verbatim that this was her third accident and she knew it was her fault.. they wouldn't have covered me. And then a week later my husband got nailed by a drunk driver and they would not cover him leaving us thousands and thousands of dollars in debt, because he had his Uber app active. No one had told us that we couldn't have the apps active we were under the impression that they had to just be in use like a passenger in our car. Also on two occasions while reporting this we caught the Geico representative in lies.

BE AWARE!!!! She is known to help elders with insurance policies but be aware as she and her staff…read moremisinformed clients. She takes advantage of elders that is unfamiliar with the English language so that she can sell/change to new policies with higher quotes stating that the current policy is non renewable due to age of driver.

I've been with Theresa for a couple of years now, she has been great with us! (: . I love that I am…read moreable to call her cell for any questions/concerns. Bonus that there is also an online portal with her.

Steve has helped me multiple times now & he is great! I can always count on him to help me its…read morefantastic! Hes nice, timely & just easy to reach! Thanks Steve!! 1 (858) 565-6695

Steve is awesome! So helpful and attentive! Highly recommend! He answered any and all questions I…read morehad.

great customer service . edgar very good agent And very…read morefriendly Always welcoming and very polite

Edgar was the best not only did he assist me on getting insurance but he also prescribed me so…read moremedicinal energy vitamins. He explained how much to consume and also made me feel Like a champ! After couple (bumps) Gracias Champ!!!

Una experiencia desagradable. Ademas de precios muy altos, mala atencion. Despues de esperar mucho…read moretiempo la persona me dijo que no podia atenderme porque ya habia trabajado casi 5 horas, te hacen perder tu tiempo No te recomiendo ese sitio.

Worse customer service experience ever. went there 2 days…read moreago and April (office attendant) quoted me as if my DL was suspended even though I show her prove from DMV of my reinstated DL. She refused to reopen my policy to update my information. I was given false information and she was rude, made me go to the dmv 2 times for nothing. She had me on the phone with Beatriz (aperantly one of the managers) whom was not helpful at all and also rude. I asked to talk to Sonia (regional manager) but aperantly it was hard to get a hold of her since it was before 11 30 am. Not until I told her I was going to yelp-review them she admitted fault and say "sorry".

este viejo no tiene licensia para vender seguros te manda una numero de poliza falso y se chinga tu…read moredinero no le crean es bien ratero

Nose ni como empezar este post Estoy temblando del coraje…read moreque siento En diciembre decidimos cambias de aseguranza de nuestros carros y acudimos al negocio de esta Persona Enoc Herrera su negocio llamado compadre insurance El nos "vendio" una poliza para nuestros carros con geico & desde diciembre asta hoy estubimos pagando mes con mes a el El dia de ayer decidi llamar a Geico porque revici una carta del DMV diciendo que no tengo aseguranza & fue ahy donde me entere que no teniamos poliza con geico & este señor nos estaba estafando mes con mes No dio numero de poliza que no existe y tarjeta de aseguranza falsa Como podran saver estoy furiosa & me puse a buscar información de su negocio y que me encuentro q no es la primera vez q este hombre estafa a algien Aqi les dejo el article delas noticias de otra persona q le hiso lo mismo I don't even know how to start this post. I'm shaking from the anger I feel In December we decided to change our car insurance and we went to a business owned by Enoc Herrera , his business name is compadre insurance. He "sold" us a policy for our cars with Geico & from December until today we were paying month after month to him. Yesterday I decided to call Geico because I got letter from the DMV saying that I don't have insurance and that's where I found out that we didn't have a policy with Geico and this man was scamming us month after month. He provided us with a policy number that does not exist and a false insurance card. As you can tell, I'm furious and I started looking for information about his business and I found out that this is not the first time that this man has scammed someone. Here I leave you the article of the news from another person who did the same thing to him I don't even know how to start this post. I'm shaking from the anger I feel In December we decided to change our car insurance and we went to the business of this person Enoc Herrera, his business called compadre insurance. He "sold" us a policy for our cars with Geico & from December until today we were paying month after month to him. Yesterday I decided to call Geico because I saw a letter from the DMV saying that I don't have insurance and that's where I found out that we didn't have a policy with Geico and this man was scamming us month after month. He did not give a policy number that does not exist and a false insurance card. As you can tell, I'm furious and I started looking for information about his business and I found out that this is not the first time that this man has scammed someone. https://www.nbcsandiego.com/nbc-7-responds-2/nbc-7-responds-helped-san-diego-couple-recover-thousands/3474255/?amp=1

Addressing the issue of employees who engage in disrespectful behavior, particularly those who…read moreharass or make others uncomfortable, such as Mario, has been one of the most challenging experiences I've encountered. It is essential that we maintain a respectful and professional work environment for everyone, including mothers with their children!!!!

Jennifer Cisca she's amazing! Help me to find a affordable insurance. She took her time to explain…read moreto me everything about my insurance and answer all my questions. Thank you Jennifer you are the best!

Amazing employees here they helped me a lot when I needed to change insurance. They took care of me…read morequick and provided the correct information regarding my new insurance policy. I'm grateful with the help I received here.

I've been going here to get help with auto insurance ever since my dad referred me in 2020…read more Today Claudia helped my husband & I find the best deal on auto insurance after our current one raised prices. Thank you for your patience and help even right before closing time! We appreciate it.

So easy and quick... I love the efficiency here.. I haven't traveled to Baja in a while and almost…read moreforgot this important step.. ins. YAY Thanks BAJA BOUND!!

Smooth to navigate, good prices, personal and helpful phone contact. Quick and easy initial…read moreapplication as well as renewals. They even send out occasional bulletins with excellent articles about various aspects of life and travel in Baja.