November 24th @ 6:00pm I just spoke with Joy at Wanessa…read moreInsurance. She was very professional and friendly. She genuinely seemed concerned about the issue at had. I just want to give Joy a shout out

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

Jeff has done an excellent job since I moved all my Farmers Policies from another Farmers Agent…read moreover. He had taken his time to understand my needs, made great recommendations and saved me hundreds of dollars a year on discounts I didn't get from my previous Farmer Agent. My current Policies include Homeowners, Umbrella and Business Insurance.

Connected with Jeffrey after encountering problems trying to find a company to insure our new built…read morehome in Chula Vista. Jeffrey provided OUTSTANDING service! Jeff keeps in constant contact and keeps you updated. He goes out of his way to make the process as simply as possible and also looks for ways to get you the best coverages and fair pricing. We lucked out to find Jeff and appreciated all he did to support our insurance needs.

Nick Kazerouni is hands-down the best insurance broker I've worked with. We're in a high fire-risk…read morezip code and kept running into dead ends trying to secure strong home + auto coverage. Nick didn't just shop quotes, he worked directly with underwriters to make the case that our home is materially lower risk based on our exact location and the property's characteristics. The result was an excellent policy when "no" was the only answer we were getting elsewhere. Beyond the outcome, Nick is great to work with. He consistently makes time to walk through options, explain tradeoffs, and help you make a decision you actually understand. If you want someone who will advocate for you and won't phone it in, I'd recommend Nick without hesitation.

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

This company is absolute garbage. I got into a car accident while pregnant and because the girl was…read morea higher paying member, also basically a young 20 something year old whose parents for actually the ones paying an advising for everything, they were debating on whether or not to cover me because she literally pulled out in front of me in an area where informatives were sketchy as to what the mile per hour was which I was doing severely under, and we were both going uphill with our mirrors blocked because of the sunlight.. had I not caught her while she was going against advice to not tell her car and had she not literally told me verbatim that this was her third accident and she knew it was her fault.. they wouldn't have covered me. And then a week later my husband got nailed by a drunk driver and they would not cover him leaving us thousands and thousands of dollars in debt, because he had his Uber app active. No one had told us that we couldn't have the apps active we were under the impression that they had to just be in use like a passenger in our car. Also on two occasions while reporting this we caught the Geico representative in lies.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

Absolutely wonderful experience working with the whole team! Our realtor sent us over to the Daiju…read moreteam to work quickly on new Auto/Home/Umbrella/Earthquake policies. We had the pleasure to work with Montserrat on the team and she was incredibly helpful and patient as we quickly worked towards a great set of policy solutions specific to the needs of our family. Can't recommend this group enough!

I highly recommend Daiju and his team. I thought I had top-notch insurance, but gave Daiju an…read moreopportunity to review my coverage. Daiju provided me significantly more in coverage while saving me approximately 15% on my then-existing coverage. Daiju makes my insurance coverage feel like a concierge service. Someone hit my car, and he took 100% of the stress out of it for me. It was seamless and the vendor he recommended did an excellent job with the repairs. I now have Daiju covering my life, home, vehicle, business and business health insurance. As a cherry on top he has a wonderfully pleasant demeanor!!! I HIGHLY recommend Daiju and his team.

Agent Marc Nimetz is knowledgeable and responsive. When we have a question or need assistance we…read moreusually hear back within a day. Good old fashioned customer service. Thank you, Marc and staff.

Marc Nimetz has provided insurance for numerous of my clients. Marc and his team are very…read moreresponsive, they reply to inquiries very quickly. Their rates are competitive and they find creative ways to find the best insurance. I highly recommend Marc Nimetz and Farmers Insurance

Gloria Rodriguez could not have been more helpful in finding a new landlord policy for me after my…read moreinsurance company pulled out of California. I had been in contact with at least six brokerages, all of which failed to find a policy, before I found Gloria and she found a policy. She was so pleasant, listened carefully, responded promptly and worked diligently until we found a solution. Highly recommended!

I want to strongly recommend the Insurance Store. I also want to express my total gratitude to…read moreLindsay Santos who is amazing with explaining the process and following up to make sure I had all my needs and questions addressed. She is very eloquent and patient. Lindsay is excellent in her customer skills such as listening and responding. Thank you very much Lindsay.

TRIPLE AAA (4.5 stars)…read more Towing is not cheap, call around and find out!!! I've decided to get Triple A (Plus) membership for just roadside assistance. And let me tell you, WORTH the money. But you may ask why if you have full coverage with + roadside assistance thru insurance. Did you know using roadside assistance that you pay for with your insurance can boost up premiums because every call would be considered a claim. I don't want to take the chance there since I already pay an arm and leg to Progressive. Triple A offers (3) different plans. I went for the Plus Plan for roadside assistance + Motorcycle roadside assistance. After signing up I was able to start using the service on day one BUT even if you are on a higher plan (paid for and everything), for the first week grace period your services are on the lower plan - didn't like this but I get it, had to deduct half a star rating for that. Lowest plan only tows 7 miles free. Any mile after that you work with the contracted tow how much the charge... I was quoted $12 per additional mile. Not bad $48 to take me to my destination. It was either $48, use my roadside with insurance and get a ding with a claim, OR pay $350-400 for a normal tow... to tow 11 miles. SITUATION. BMW replaced my fuel pump couple months ago so this should no longer be a problem. Either there is a fault somewhere or a false-positive sensor read sending to my computer. I got my BMW towed from my home to BMW service for further diagnostics (do not drive if a fuel pump warning appears on your computer - risky). After scheduling a service I got quoted 1hr wait. That was fine because I was home and wasn't pressed for time. HOWEVER, triple a quickly sent someone and they were at my home in a short time. Ready to go in front of my garage! The person who helped me was named Ivan and he was super chill and we chopped it up a bit driving to BMW's Service dept. Afterwards, triple a called me to ask about my experience and all that good stuff. Overall excellent service and customer service. Did you know... you can use your tows not just on your cars, as long as you are present you can use your tows. So, let me tell you this... NOBODY should be using all their plan's tows within a year (if so that means you need a new mechanic or a new car). If you ever need a tow, see if your friends or family have a plan and use one of their tows. It will save you $400! My car is safely with BMW - thanks to Triple A. On a side note, I may need to tell BMW how to do their job - if it's not the HPFP (that was recently replaced), then might be the EKPS. If both are good and warning still comes up and car shuts off, the ln it's a heat-related component failure. Test the LPFP and connection, test the psi or the voltage. While at it, test the Crankshaft Position Sensor for any faults. Do your job so Triple A doesn't have to do theirs!

i came back and forth here several times for my insurance car problems.Fortunately i had met Trish…read moreJimenez ..She's amazing person and more experience..and helpful to solves quickly! i do not know how to says thanks enough to her ..she definitely deserves more than five stars if i could have ..i'm very much appreciate for your help . Kim Nguyen

Steve has helped me multiple times now & he is great! I can always count on him to help me its…read morefantastic! Hes nice, timely & just easy to reach! Thanks Steve!! 1 (858) 565-6695

Steve is awesome! So helpful and attentive! Highly recommend! He answered any and all questions I…read morehad.