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    James Adsit Jr

    4.9 (7 reviews)
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    Allstate Insurance Agent: Donald Sewell

    Allstate Insurance Agent: Donald Sewell

    (5 reviews)

    Great business. I've been with this agent for about 10 years now (2020) and I have several policies…read morewith them. To date, I have no complaints because every time I read to speak with someone in person about coverage changes, it's handled quickly and smoothly. Allstate service is highly reliable and that's about all I need.

    I am currently with this agent. I have been with allstate for about 5 years now and one day I…read morecalled to provide my account number to make a payment and a guy named Ruben from Lemon Grove Allstate Office answered the phone because my agent was busy so the call transferred to Lemon Grove office. Ruben took the wrong account number on 9/27/17 and so the payment obviously did not go through. I realized a week later in my bank statement there was no charge from allste. My bill was due on 9/28/17. So I spoke to Dulce manager from B st and Broadway (my agent office) and I explained to her what had happened and for the payment not going through because of Rubens mistake now I have to pay the next month of October toguether with Aprils bill. Because I got taken off the easy pay plan and now mt account is unactive and the penalty for the payment not going through on time or before due date I have to pay two months in one payment. Where in the world will I get $200.00 in one month for car insurance when I have two little babies. Dulce the manager said there is nothing they can do because the new cycle already started. So then I called corporate office and spoke to a lady named Karen from pres nb Illinois on 10/12/17 And she was no help either, I explained to her it was Rubens mistake for not taking the right account number and so Karen said she could call me back to do some reseach first. Then this morning 10/13/2017 she called me and told me there is NOTHING SHE CAN DO BECAUSE SHE BELIEVED RUBEN TOOK THE CORRECT ACCOUNT NUMBER. THIS IS SO UPSETING SINCE I HAVE BEEN WITH ALLSTATE FOR YEARS NOW. SO FOR ANYONE READING THIS....PLEASE KNOW THAT IF THERES A MISTAKE AN AGENT MAKES....CORPORATE (KAREN) WILL NOT HELP YOU. NOW THAT I THINK ABOUT IT THOUGH...I WAS NOT TRULLY HAPPY WITH ALLSTATE SINCE I COULD NEVER STICK TO ONE AGENT FOR THE FIVE YEARS WITH THEM. I HAD 4 AGENTS AND NONE HAVE GOOD COMMUNICATION SKILLS. Thank you ALLSTATE for nothing and making today one of thouse bad days!!!!!!!! I wonder how hard was ir for KAREN FROM CORPORATE JUST TO SAY OK I WILL PUT YOU BACK ON EASY PAY...AITOMATIC PAYMENTS AND KEEP PAYING MONTH BY MONTH. IT WAS IN HER HANDS BUT SHE DECIDED TO BELIEVE WHAT RUBEN SAID TO HER. AND THATS VERY UNFORTUNATE FOR THEM BECAUSE IT WILL BE 100 DOLLARS LESS A MONTH FRO THEM. 1,200 A MONTH. THEY RATHER LOOSE A COSTUMER THAN HELP WITH A SIMPLE MATTER. COSTUMERS ARE NOT ALWAYS RIGHT IN ALLSTATE!!!

    James Adsit Jr - insurance - Updated May 2026

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