I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

I am very disappointed with the way my insurance claim has been handled. my claim # 017742319 and…read morei have been a loyal customer for long time . I filed my claim on March 21 after my vehicle was damaged in an accident. The frame of my vehicle was damaged and needs to be replaced. Although the repair was approved, the process has now taken more than four months, and I have been told it could take over six months because the replacement frame has still not arrived. No one can tell me when the part will be available. My insurance company has already spent more than $20,000 on repairs, yet they still refuse to declare my vehicle a total loss. Instead, I have been left waiting indefinitely with no clear timeline or solution. Every time I contact my insurance company, the representatives only give me excuses instead of real answers or solutions. I understand that parts can be delayed, but after four months, I expect my insurance company to do more than simply ask me to keep waiting. I spoke With Isabel Bolanos , Randy Navarro and Gabriel Romero, and nobody did any good For me. During this entire time, I have continued paying my monthly insurance premium for a vehicle that has been sitting in the repair shop. I am also still making my monthly lease payments on a vehicle that I have not been able to drive. I expected my insurance company to support me during a difficult situation, but instead I have experienced poor communication, a lack of accountability, and no meaningful effort to resolve my claim. This has been an extremely frustrating experience, and I cannot recommend this company based on how my claim has been handled. I am asking my insurance company to provide a fair and reasonable resolution. If my vehicle cannot be repaired within a reasonable timeframe due to unavailable parts, they should seriously reconsider declaring it a total loss instead of leaving me without my vehicle for months while I continue paying for it.

Shirley has been such an unbelievable help to me...twice! I was so worried about navigating my way…read morethrough the sometimes confusing Covered California. She stepped me through it and it was so helpful to have someone to answer the many questions that arise during this process. I was amazed this level if assistance was available and at no cost to me! She went far beyond my expectations. Thank you Shirley! Tammy

I was with this insurance company for years, they managed all of our extensive insurance needs…read more Until a couple of years ago, in my opinion, they just stopped caring about my business, they wouldn't help me renew my policies, and became very rude and unprofessional. As we began moving our policies elsewhere we found several errors including being under-insured, improperly covered and in my opinion general incompetence by their agents. We have finally moved our nearly two dozen business, personal and auto policies to other companies that actually want our business and can properly manage our needs.

Teresita was really helpful, I had a really great experience working with her on my insurance…read moreneeds. She was knowledgeable, patient, took the time to explain everything clearly. I would definitely recommend her for anyone looking for reliable and trustworthy help.

Thank you so much to Jose quevedo !!! I moved over to…read morefreeway insurance after using another company for a previous car and could not recommend Jose more strongly , he's honest , hardworking , reliable and the whole way through consistently followed up to make sure my experience was great , Thank you Jose - and please I hope the team at Freeway insurance pass this on?? Thanks!! Rhiyen S

If you're looking for the lowest auto quotes, I highly recommend visiting Steve. Steve is patient…read moreand honest and I felt comfortable talking with him. He was non-judgmental and he gave me a lot of his time today. I appreciated him explaining to me how the auto insurance industry works. Thank you, Steve.

New Office location at 4433 convoy st is very nice, thanks Steve for all you help !!!read more

very disrespectful and talked down to me not only that and the girl that works there was just…read moregiving people an attitude and he didn't really explain anything to me when I first applied about the policy I felt really disrespected

The owner has a really bad attitude and is extremely rude. He literally yells at his clients. Their…read moreprices are higher than all other similar businesses in the area. Look elsewhere, there are so many business like this one that are very polite and way cheaper.

I've been with AAA for 30 years and they are always professional and helpful and knowledgeable…read morewhich is refreshing. The renovation to this facility is excellent! It looks great and has plenty of seating. The counter is now a full circle and most services are done at it with a representative. Being able to take care of registration issues and disabled placards here is just so much better and FASTER! Check out the website if you have AAA even roadside there are so many tasks you can complete here without having to go all over the city. Thank you, AAA La Mesa, for you excellent customer service!

I'm a premier member. So I needed a notary. It was free for me . It was quick service today not…read morevery many people. Value I would say is worth the money for a membership.

BE AWARE!!!! She is known to help elders with insurance policies but be aware as she and her staff…read moremisinformed clients. She takes advantage of elders that is unfamiliar with the English language so that she can sell/change to new policies with higher quotes stating that the current policy is non renewable due to age of driver.

I've been with Theresa for a couple of years now, she has been great with us! (: . I love that I am…read moreable to call her cell for any questions/concerns. Bonus that there is also an online portal with her.

Aaron and his team provided awesome and attentive service. Knowing there is a live team here in…read morecentral San Diego that I can go to if any question or concern, gives me peace of mind with all of my insurance needs. Plus, I was able to save on my auto and home insurance!

horrible service!!! gieco just increased my auto ins $200 a year?? i called im good driver discount…read moreno tickets for over 12 years! they said because of my mileage 144,000 on my 2005 honda crv???? what!!!! its been the same rate for years!!!there making me pay for nothing no reason!!!! so sick of big corps like this stealing from small people and getting away with it!!!!

Wow, What an amazing experience, I never though getting insurance could be so easy…read more Karman ( the manager) was a true pleasure she has a way of assessing your needs and putting you in exactly the right product for you. She also has a way of explaining things so even I could understand them. It is funny I drive by this little building every day on my way to school and never notice it till a friend told me about it and now I will never go any where else ....... She is that good ......

Great customer services I got really good help, found the right insurance great place I recommend…read moreanyone who needs good insurance affordable insurance come to this place

Nice & Professional people , Phyllis & Yvette will do all they can to help you get the best rates &…read morecoverage . I would recommend this agency for sure . If you do ridesharing they are your solution

Yvette has been taking care of my auto/renters insurance for many years. She always goes above and…read morebeyond to take care of insurance needs. She is very professional and knowledgeable. I highly recommend her!!