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Wawanesa Insurance

Wawanesa Insurance

(1.4k reviews)

Mission Valley

November 24th @ 6:00pm I just spoke with Joy at Wanessa…read moreInsurance. She was very professional and friendly. She genuinely seemed concerned about the issue at had. I just want to give Joy a shout out

If I could give 0 stars I would!!! I've been a customer for our auto ins for years, I had left them…read morein the early 2000's and came back in 2022, they are a bit pricey but I was ok with that since they offer the higher limits. Whelp the most awful Thing happened 12/17/25, I was in a horrible accident & my truck was totaled! I gave Wawanesa grace since it was coming up on the Christmas holiday but once 2 weeks passed and no response from adjusters I started to worry as the rental coverage is only for 30 days & I had no vehicle that was being repaired! Well my Worst nightmare came true! The total loss adjuster assigned to us was dragging her feet, never contacted my finance company even though she lied to me on several occasions that she had!! I she had told me over the phone on a Thursday that I would have a check the following Monday & that day came & was gone & it took another 10 days to actually get our funds due us to go replace my vehicle! I would call my finance company daily to see if they've given the payoff to my Ins company & for 2 weeks was told they have not been contacted!! Of course my rental ran out, Wawanesa refused to extend even though THEIR incompetent adjuster didn't follow thru & I literally was doing all the leg work to get my payout to purchase a new vehicle! I ended up paying out of pocket a total of 10 days at $50 a day, thank goodness the rental provider extended the rate to me or I'd be out more money due to Wawanesa's failure to do their job! As of today our loan check to our finance company has still not been recd, it's been since 01/24. So not only did Wawanesa force me to incur over $500 in charges for a rental, my credit is also taking a hit !! I am so disappointed & have left msg for managers with no return call or explanation! I am shocked at Wawanesa & so upset that we pay our ins policy, mind you it's not cheap in CA & with the way things are in the world with ins right now & then to be treated with such arrogance as if we are asking for a favor!! If I could take my business elsewhere right now I would but again the state of our ins premiums in CA it's not easy to move to another ins provider with the same coverages. I feel stuck & not happy at all! I would never recommend Wawanesa ever again!! Wawanesa do better, train your total loss adjusters to have better customer service skills & to return calls to customers & to do THEIR jobs!!! I don't know how many days I spent on the phone leaving msgs, calling my finance company, calling the adjuster back to be lied to & in the end what I was trying to prevent, happened!! Do not go with Wawanesa!! Btw I was not at fault & had major neck, back & arm Injuries all the while dealing with MD appts, therapy, PTSD from The accident & hiring an attorney due to the other party (at fault) not having enough coverage to pay off my vehicle & then I had to deal with the stress Wawanesa caused me. I was literally in tears daily trying to contact anyone at Wawanesa to help us!! I am thankful to be alive, but not thankful for the stress caused by my own insurance!! Go elsewhere!! Not worth the headache they cause their own insured!

GEICO Insurance Agent

GEICO Insurance Agent

(31 reviews)

Mission Valley

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

This company is absolute garbage. I got into a car accident while pregnant and because the girl was…read morea higher paying member, also basically a young 20 something year old whose parents for actually the ones paying an advising for everything, they were debating on whether or not to cover me because she literally pulled out in front of me in an area where informatives were sketchy as to what the mile per hour was which I was doing severely under, and we were both going uphill with our mirrors blocked because of the sunlight.. had I not caught her while she was going against advice to not tell her car and had she not literally told me verbatim that this was her third accident and she knew it was her fault.. they wouldn't have covered me. And then a week later my husband got nailed by a drunk driver and they would not cover him leaving us thousands and thousands of dollars in debt, because he had his Uber app active. No one had told us that we couldn't have the apps active we were under the impression that they had to just be in use like a passenger in our car. Also on two occasions while reporting this we caught the Geico representative in lies.

Adriana's Insurance Services

Adriana's Insurance Services

(39 reviews)

Had to cancel my policy before I used it because car stopped running, and quote for new car was too…read morehigh. Paid 191.43. Contacted Aspire, they gave the first payment back to Adriana's. Have contacted Adriana's for a refund, but I keep getting the run around. Wait on hold, speak to an agent, get put back on hold, then recording comes on saying no one is available, leave message. Happened 4 times. Stay away unless you drive drunk, drive crazy, or are just crazy...

This is my account since switching to Adriana's Insurance from Bristol West…read more So, I was involved in a vehicle accident at the time that I had Bristol West' motor vehicle Insurance. Although I was paid up in full at the time of the accident, Bristol West denied that I was paid and therefore claimed that I had no insurance. My license was suspended and I was forced to pay for an SR22 as well as paying higher insurance rates as a direct consequence of this mishap. After researching Bristol West, I found that Bristol does this to many of their clients. "AFTER SWITCHING TO ADRIANA'S" So, I switched to Adriana's and I am so ESTATIC that I did. For one, I absolutely and give thanks to my agent, "KARYME". She works in the Escondido location. One look around and you can tell that she is in high demand as an agent, and I can absolutely see why. She is just incredible. Our insurance plan was supposed to end up being more expensive but is was actually lowered. Its about 20.00 CHEAPER now than it was before switching. And this is after having to pay for both insurance, and an SR22 policy on myself, together. All the while, still retaining the same insurance plan and amount of coverage. I feel genuinly SAFE and SECURE with my agent karyme and with Adriana's in whole. As long as she's my agent I will never switch to another insurance company again. Which is a HUGE DEAL to me. It's nice knowing that your back is really covered in times like these. Switching to Adriana's feels like a breath of fresh air. Not only did Karyme really know her material, she also genuinely goes out on a limb to save you money. Not only that but to me the best part is that she she is very personable. She truly cares. She really makes you feel welcome, as if you were a friend that she's known for decades. She makes you feel like less of a client and more like family. I don't know about other people's experiences with other agents, but I can say that my experience, with my agent, in this company has been nothing short of phenomenal in every area. If you're in the Escondido area and need insurance then I'd absolutely head to Adriana's and ask for Karyme. And if you see this, thank you for making this part of my life easier and secure.

Gary Cass - homeinsurance - Updated May 2026

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