I wanted to share my disappointment with our recent experience at your practice…read more Earlier this week, I received a call letting me know that my son's contacts were ready for pickup. During that call, I learned that he would need an appointment so the contacts could be fitted and checked before we could take them home. I explained that I would wait until our glasses were ready so that we could hopefully take care of everything in one visit. Unfortunately, I never received a phone call letting me know that my glasses and my son's glasses were ready. When I contacted the office, I was told that a text had been sent on August 10. I checked my phone, and I did not receive a text from your office on August 10 notifying me that the glasses were ready. Since I am coming in today to pick up both pairs of glasses, I asked if my son could also have his contact fitting completed today so that we could take care of everything in one trip. I was told there were no appointments available and that the next appointment was Monday at 8:00 a.m. My son is in school at that time, and I am not willing to pull him out of school for a contact lens fitting. I then asked for the latest appointment available and was told that the latest your office schedules these appointments is 3:00 p.m. This means I will still have to leave work approximately two hours early and pull my son out of school early simply to have his contacts checked. What makes this especially frustrating is that my son already wears contacts and is comfortable putting them in and taking them out. At his previous appointment, checking the contacts and confirming the fit took only a few minutes. I understand that your office has procedures and scheduling requirements, but requiring a separate visit during school and work hours for such a brief fitting is extremely inconvenient for working parents and school-aged children. I want to emphasize that everyone we have interacted with has been very nice, and we were initially very pleased with your practice. That is why this is so disappointing. Had I known beforehand that contact fittings could only be scheduled during such limited hours, requiring me to leave work and my son to leave school early, we likely would have chosen a different practice. Unfortunately, because of the communication issue and the lack of appointment flexibility, my family and I will not be returning to your practice after this. I hope you will consider this feedback, particularly when scheduling appointments for school-aged children and working families. Even offering one later appointment time during the week would make a significant difference.

I had never been to an optometrist before I discovered Sango Eye Care. From the time I walked in…read morethe door, I felt comfortable and at ease. Everyone was very professional and very kind. I make the drive from Nashville without hesitation as I know I can trust the direction and professionalism of the staff here. Whether I am being fitted for new glasses or checking out the latest selection of sunglasses, you can clearly see why this place is number one for eye care. Thanks for your continued kindness and Superior Customer Service!

This was the best vision center I've ever been to. Dr. Davis and her staff go above and beyond to…read moreexplain what they are doing and what everything means. Since I am new to the area and looking for a new eye doctor I actually picked her from the excellent reviews!

A second time to get glasses from this business. Just the best. I had been to another so called…read morevision center with such poor, poor, poor results. At the time I only went because I was included in a buy 2 get one half price deal. I'd would never have purchased from that other business else wise and have never returned. But Insight Vision Center is just the best as I said. Best staff. Best doctor. Best glasses. No regrets. I will go again when I need glasses and you should too. . .period. P.S. I just looked over at the other reviews on Insight. I knew I wasn't the only one to rave. They do get busy. . .but the results. . .just the best

I have been a patient of the Eye Clinc of Goodlettsville and Dr. Judd for over 3 years…read more Dr. Judd and his assistant Lauren also have a great relationship with Loden Vision, which made my decision to get LASIK at Loden a smooth transition. I love how I am greeted warmly and am treated very personably every visit! They have great technology to make sure your eyes are receiving the best care. Dr. Judd is excellent and was able to help my eyes when other eye doctors never addressed the issue. I highly recommend the Eye Clinic of Goodlettsville and Dr. Judd for eye care!

Requested an immediate refund on eyeglasses & lenes which were not correct. Was strung along by…read moreoffice staff and doctor for 3- weeks and finally told, 'we'll refund the money for your glasses back to your health card'. Dr. Judd's office never refunded the money for the glasses. Simply put, this office is not above swindling you by taking your money but not honoring your request for a refund should the product - eyeglasses & lenes - are not correct. Stay clear of this dishonorable business.

Went in for my annual eye exam. My son also uses this provider for his eye care. Very professional…read morestaff, and I was very pleased with the experience. While some professionals will try to upsell you new frames with your new prescription, these folks agreed to use my current sunglasses frames and upgrade the lenses. I am getting new frames and lenses for my day-to-day eyewear. And keeping the old as a spare. Also, I am used to other less than professional organizations trying to sell you a higher priced frame to get bang for their buck. Not Northfield. I very clearly stated I was not interested in fancy frames and they respected that. They showed me modest cost frames and I was able to choose what I wanted very fast . They fitted me appropriately and now I wait two weeks to get my new glasses. I can't say enough about the positive overall experience that I received here. I will be back annually for all my eyecare needs here.

When I developed an eye infection, I immediately consulted my eye professional, Dr. Alyssa Jackson…read more Her contact lens specialist, Trisha Baker, worked with me alongside Dr. Jackson. Dr. Jackson confirmed the infected eyelid, prescribed antibiotics and drops, and explained how to care for the problem. Upon exiting, I spoke with Holly Clark, who filed my insurance claim. Having been a patient of this office, as well as with Dr. Bart Lynn's office, Sango Eye Care, I know our family is in great hands with these professionals. Suppose a person is searching for a new eye professional, whether new to contacts or glasses. In that case, this review will confirm that the team is experienced, listens carefully, and provides suggestions on how to wear contacts or glasses, or offers a referral for those needing cataract surgery. What a great team!

Dr John Lorey has been caring for my eyes for over 10 years. I require an annual diabetes eye exam…read moreand he completes it every year on time with professional ease. He is a great professional and provides the absolute best in eye care. I am able to get the full eye exam at the same time and it makes for a convenient annual visit. If you want the very best in eye care, visit Dr. John, he is the very best!

Doctors and staff are all very friendly and professional. Wait time is minimal with one-on-one…read moreattention once its your turn. They have the most up-to-date technology and facility I've been into. There is no lack of communication either. They have a good selection of both men and women frames. Should receive my glasses in about 2 weeks from the appointment.

I got new glasses that were sliding down my nose and not fitting well. I came in and Michelle did…read morea great job of adjusting them for me!

Very courteous and thorough exam. Highly recommend their service. Everything was explained and they…read morewere very flexible with options.

So I recently hit the big 5-0 and let's just say I was a rambunctious fellow who didn't exactly…read morefollow the rules of optical self care.... I found the staff to be without judgement yet very personable and professional while being very thorough. Dr. Johnson is amazing.

Arrived and immediately see receptionist in a mask. Already annoyed. When it was time to see the…read moredoctor he tried to have me wear a mask. When I declined I was passed off to another doctor. At this point what a silly notion and I can only assume those still hiding behind masks are mentally ill and in need of psychiatric care. I cannot justify seeing a "doctor" as an expert when they are still afraid of fresh air and don't understand that masks don't work that way or what their actual purpose is. Ridiculous to even have to deal with this at this stage. While the doctor that would see me was nice it was not a comfortable environment and I won't be back.

PLEASE READ THIS BEFORE YOU MAKE YOUR APPOINTMENT! This was…read moresuch an upsetting, disappointing experience. I went in expecting Dr. Lehman and instead got DR. FRYE. He was incredibly unprofessional, unorganized and just plain unlikable. The visit began by DR. FRYE yelling my name from down a hallway while I sat in the waiting room. Then he demands that I wear a face mask in his office. Now, I have a toddler with me, so i am holding her and fumbling with this mask. I initially put it on upside down. He makes me turn it around while he is wearing his under his nose! We finally get to why I am there. I tell him that my eyes have been red and burning for a month and a half. He pulls up my scans from my annual visit earlier that year and asks me if my mother had rheumatoid arthritis. WHAT? Next he proceeds to push his ungloved finger into my lower eyelid to see if something comes out of the glands located there. His fingernail touched and hurt each of my eyeballs! This man insisted that I wear a mask, and yet he did not wash his hands before he stuck them in my eyes and he did not wash them when he was done. Eventually he decided that I had and autoimmune disorder. He prescribed incredibly expensive prescription eyedrops that may or may not help. 4 days later, i have NOT filled this prescription and my eyes have been improving on their own. I have never been so upset by my treatment at the hands of a "Doctor". His disrespect was not only limited to me. He treated other staff members disrespectfully, in front of me! The best part of this appointment was how well my 19 month old behaved. She was a perfect angel. I will say that I still am impressed and adore the rest of the staff there. They would get 5 stars. This awful DR. FRYE would get negative stars if I could give them. Beware! Make sure you know which doctor is available before you make your appointment. I have never left a review like this anywhere. That is how much this visit traumatized me.