Dr Greenbaum Rocks! This is my second visit and I feel privileged to be a patient I have seven stents and I can't deal with anesthesia, which any other type of surgery would require This was a snap compared to that type of situation I am grateful for his artistry in medicine read more

This review is for their "billing department." I had an appointment about two years ago and it went OK. A few weeks before my appointment, I called my primary care physician and requested my referral. I was told it was sent. I got to Dr. Greenbaum's office, check in, ask if the referral was there, was told yes and filled out the normal paperwork. 6 months goes by and they send me a bill. I ask what it was for and a woman named Evelyn cockily said your appointment. I told her I paid the copay and that I had a referral. Long story short, they couldn't find it, blamed my primary care physician and Evelyn told me I owed them money. I spoke to my insurance company and they stepped in. They interjected and told the doctor's office that I should not have been seen if they didn't receive my referral and that I was not liable for the bill. Since it was their mistake and past a certain date, they were not going to get their $130. I called today and spoke to Evelyn (lucky me) and she said asked me, "so what do you want us to do, just write it off?" What I want you to do is not be so rude and fix the problem. Stop sending me invoices that should have been handled through my insurance company. I asked her when this matter will be taken care of and she said "I don't know." I asked if she can call me and she said "don't call us, we'll call you." I asked when she will call me and she said, "I don't know." I asked if she can give me an ETA, she said, " I don't make promises and you can call us. Funny, you just told me not to call you. I give up, or at least I would like to, I do not take bills lightly. Call me responsible if you will. I just hope they send me an invoice with $0.00 balance so I never have to hear that woman's voice again. With the unemployment rate as high as it is, I am sure they can find someone to replace her for whatever she is making and the person will be a whole lot nicer!!!! read more

I've had some fairly low level skin problems since I was a kid, so I've been to a few dermatologists and Dr. Greenbaum's office is the tops so far. The staff were kind and courteous, the office was very clean, and my appointment was right on schedule. I saw Dr. Monica Boyle. She was sympathetic and efficient. You could tell she listened to what you were saying. On one hand she was clinically detached, but still left me feeling completely at ease- and I was dressed in a paper smock. She did not rush me at all, but I got out of there in great time. She adequately addressed my medical issues. Her assistant was also very professional and capable. I am definitely going to make Dr. Greenbaum's practice "my" dermatologist as long as I live in the area. read more

The office of Steven Greenbaum and Jason Neustadter was very good to me. I just went in for an annual screening visit because of the convenient location as well as the solid reviews from other yelpers. I, too, recommend their services to anyone. My visit was quick but very thorough and Dr Neustadter answered all of my questions. I had potential billing issues because of my insurance program being difficult to deal with. I am very satisfied with how this office has handled the billing for my visits, as they did not overcharge me for my insurance company's error. Rather, they communicated the payment issue to me and allowed me to resolve it with no undue pressure. read more

I was referred to Dr. Greenbaum by my Las Vegas dermatologist so my expectations were set above average because the west coast offices have set my bar high with their greatness! Upon my arrival while waiting 30 minutes beyond my appt time, I felt like I was in a Planned Parenthood or a business run by donations because it was a dreary and drab type of ambiance with no color other than light khaki brown monotone hues; I stayed positive in hopes it would be a diamond in the rough. Finally in the room, the technician was friendly and verbose and answered all of my questions and then clipped a paper towel over my chest, tilted the dentist-like chair back and began. She did not prep my face but just started the microdermabrasion process. She continued talking to me while I laid at an incline and sand particles fell into my mouth. After the process, she applied an antioxidant cream on my face and showed me where the old sink, paper towels, gauze, face wash and face lotion was and to take my time. (seriously the procedure costs $150 and I am handed gauze and paper towels not even a nice hand towel???) After 2 minutes as I sit in the erect dentist chair enjoying the cold cream on my sanded skin, the technician politely urged me into washing my face and finally rushed me into another room while I was in the middle of wiping my face because she had a laser appt to get to. (It was 2:27pm and I hadn't even been in the room 30 minutes and most sessions are appointed for 1 hr). I do not mind the poor service, but for the $150 price, I expected to receive respectful customer service, face prep and a facial type cleansing/final lookover, in addition to as pleasant an experience that microdermabrasion can be . This was horrible! The next day, I called to complain to the supervisor and her response was "Mondays are very busy so maybe try coming on a Tuesday next time." It shouldn't matter what day of the week any customer has an appointment but during the time I am paying you, I should get proper attention and treatment! I am new customer and my time and experience should have been a positive one. Your being busy is not my problem but a great one for you to have. Here's what I was expecting: An aesthetically pleasing ambiance upon arrival and attended to in a more timely manner. Instead of a hard cushion dentist chair, a soft bed would have been nice so sand wouldn't have fallen in my cleavage and mouth (I had sand particles in my cleavage until I showered later that evening). Would have been nice for the technician to have cleaned and prepped my skin before the microderm procedure. Then after all the sanding, a facial cleanse by the technician followed by a final lookover for whiteheads or blackheads, next face lotion application by the technician while I remain laying on my back on the soft bed. Even relaxing music in the background would have been soothing during this abrasive procedure. To correct the phone complaint, a credit towards another procedure so as to redeem themselves and to make my next experience a positive one so I become a client and share positivity about the place instead of negative feed back. I do not suggest Dr. Greenbaum's office for facial procedures; maybe this is standard for Philadelphia, but step up your game because dermatologist offices on the west coast are killing it! read more

This office needs to be looked at by the Medical Licensing Board and hopefully soon. Ref. by another dermatologist for a MOHS procedure. From the moment we entered the office it was unclean. Staff at front desk were very nice, restroom was a mess with no soap in sight. I knew there was a problem. When my partner was called back by a no name MOHS tech the procedure room was filthy. Garbage overflowing in plastic uncovered cans(OSHA?) What may have been sterile trays were on the radiator. The foot control pedals had mold, dried blood and whatever. Having worked as a medical professional for 20 yrs this was appalling and has been reported to the State. It is very disturbing that a doctor can practice like this. When I asked the tech about the dirty room her response was talk to the Dr. Many photos of this were taken! read more

Dr. Greenbaum is a very talented skin surgeon. I have had three skin cancers removed and Dr. Greenbaum did all three with no problems at all. I healed up very well and I would like to suggest him to anyone who would need moze surgery. read more

I've been going to Dr. Neustadter for a few months he is great, I have seen a huge imrovement in my skin since i've started seeing him. The office is clean and the staff are very friendly, I've never had to wait long during a visit. read more

So I just had my first appt here and I couldn't have been happier! I was in/seen/out within 30 minutes, which is always nice. I saw Dr. Neustadter, who was awesome. He was very personable, explained everything clearly to me, and didn't rush. I felt like a valued patient and I look forward to my follow-up visit. read more

Professional, efficient and friendly. That includes everyone: the doctor, the assistants the receptionists. I went to do a re-excision of a mole site. Dr. Greenbaum did the surgery: fast, painless, great bedside manner. He is also the kind of doctor that has that comforting air of professional confidence. There was almost no wait, the assistants were able to answer all my questions and the office looks nice. I might update this if I go again but so far I had a 5-star experience there. read more

I waited for about an hour and still did not get to see the doctor. Another woman was there and had already waited an hour and a half. Instead of apologizing, the doctor said that he'd heard that we'd been "freaking out" and that it's not like he'd been reading the paper or something. He said we could reschedule "free of charge." How considerate. The other prospective new patient and I both left without rescheduling. Had to get back to work and no time for this. PS no soap in the bathroom and receptionist said it's been like that a couple of days. Would think that, of all places, a doctor's office should have soap. Yuck! read more

wow unbelievable customer service and care by Dr. Greenbaum and his whole team. Had a question and they made it as easy as it can get to be answered. Dr. Greenbaum himself called me back within minutes of my email. Unbelievably amazing customer care from this office! read more

I was sent here by a dermatologist for a small procedure. The scar I have is extremely unsightly. I've had this procedure done at other practices as well (mole removal) and the scars are unnoticeable. No one explained to me what was happening for the procedure and again I was left with a bad scar that other dermatologists all ask "who did that??" I would never return to this condescending provider. When I mentioned that the scar was huge he asked if I would rather have cancer. Not recommended read more

Just had my 2nd surgery with Dr Steven Greenbaum and I couldn't say anything but the best about him, his office and his staff! One of the most caring, dedicated, gentle doctors I have ever encountered. I have no insurance and they are working with me on a payment plan. Most wouldn't even bother. It's only been 2 weeks and it already looks 1000% better! And this was an extensive surgery. I am proud to leave my name!! Margaret Murphy read more

one word to say about dr. greenbaum efficient. my first visit to his office was fast and done so professional; after, changing from other dermatologist that keep me waiting for a hour many times. keloids run in my family the injections hurt soo bad and i felt so comfortable there. thank you so much for becoming and dr. and being so efficient. read more

Went to this doctor a year ago for a skin infection. Dr. Neaustadter his bedside manner was terrible. I had researched my skin issue and kinda knew what it was and he just brushed it off and told me to take doxycycline when I knew for a fact I needed wipes and a foam to get rid of the scarring on my legs. When I went to leave he notices a mole on my back one that I like and said he needed to look at it. Instead of taking a small piece off he decides to numb me, cut my mole dig out and put stitches in my back completely removing the mole which was really deep. After having the stitches for ten days they were removed. When I finally looked at my scar on the back that had my beautiful mole it was hideous. I asked him if I could get a cream for the scarring and he said next time and patted me on the back and told me the mole wasn't cancerous. Then he tells me he was worried about it (gtfoh). I told myself I would never go back there. I check out then I get a bill in the mail for getting my stitches removed even though I was told by the big hipped receptionist that I wasn't going to get charged. She was too busy stuffing her chipmunk cheeks to pay me no mind. I go back with the bill and she changes her story and said I had to pay or it would be on my credit. This place is a joke they rush you in a rush you out and do unnecessary procedures just for the insurance. I wouldn't go to this office is Jesus was giving free referrals. Oh yeah after I found a new dermatologist they told me the procedure they did was unnecessary and they could have just shaved the mole. Its been a year and a half and my scar is still there. read more