Doc was on time. Friendly. Helpful. Checking in and booking. My next appointment were easy. Everything about my experience was positive. read more

I have been a patient for years and have always found everyone on the staff to be friendly, caring and very professional. They always take as much time as i need to discuss the problem and I'm never rushed. I highly recommend Innovative Dermatology. read more

It was easy to get an appointment through Zocdoc where I could see the availability of all their providers to schedule my appointment. My consult with the PA here was fine and they talked to me about different options given that I was pregnant, including a more affordable independent pharmacy in Newtown Square that delivers medications and ends up costing less than pharmacy chains. However, I'm docking one star because trying to get ahold of staff on the phone and through email has been difficult to sort out a billing issue. Despite multiple voicemails and emails, I received one reply that "someone would call me within the day", which did not happen even after I tried following up. read more

I have been coming to this dermatology office for years. They are very professional and easy to get appointments. The visit was relatively quick and informative. read more

Sarah was very though and took her time with my son, she was informative and , explained everything out! Good experience, office , very clean and organized! Patient and professional! read more

Saw Dr. Sara today for my first visit. Gotta say, I was pretty nervous. She was great, so nice and gentle. I would highly reccomend this practice. The office people were really nice too! read more

Sara was very attentive, and answered all my questions clearly and with sensitivity and compassion. The receptionists also were sensitive and professional. It was a delight to be in their care! read more

Dr Minh Thieu is Fantastic. Very very Smart. Reassuring approach and thorough as long as you ask her questions. The front desk is very polite and helpful. Clean and stylish office. Highly Recommend read more

Soooooo for everyone that read my Dr Graves review please know I FOUND A PHENOMENAL DERMATOLOGIST at Innovative Dermatology, Dr. Khanh Thieu. He - is a very thorough doctor - prescribes medication that work the first time - is respectful of his patients time but he makes a point of attentively listening to your concerns - has very convenient hours, it's fairly easy to get an appointment in a timely manner I should note ... - The office and patients rooms are beautifully decorated - I've never waited more than five minutes after my scheduled appointment to see him - you can schedule your appointments online - Parking is free - and Krispy Kreme is across the street (please don't act like that's not a bonus) read more

This 5 star review is ONLY for Dr. Khanh Thieu. I have seen Dr. Minh Thieu before and had she been the only dermatologist I would not have gone back. Dr. K however, is wonderful. He is personable, he listens to your concerns, answers your questions & doesn't try to rush through your appointment. I can't say the same about the other Dr in the practice, but Dr. Khanh is the only reason I returned here. I also appreciate Kelsey at the front desk, she is very friendly. Other pros: - it's SUPER clean - it looks modern and cool - they're technologically advanced - free parking right in the back - short wait times read more

My family dermatologist Dr. Kinder retired several years ago, and before he left, he recommended Dr. Thieu at Innovative Dermatology. My father has been a regular with Dr. Thieu and after each appointment; Dad would rave about how wonderful he is - kind, attentive, and extremely knowledgeable. Last week, I had a minor skin concern and went to see Dr. Thieu, and it's all true. He's an extremely good physician, he has a very nice bedside manner, and he clearly knows what he's doing. I highly recommend Dr. Thieu and Innovative Dermatology. The office is spotlessly clean, the staff is friendly, and the doctor is very skilled. It's also one of the few doctor's offices in the area that lets you schedule your appointment online. I love that! It's very convenient. read more

I'm writing this review AGAIN because my first review was somehow deleted. Shady! So, during one of my appointments I asked if they offered laser hair removal. Dr Kahnh Thieu said that is something they offer but I would first need to have a consultation with Dr Minh Thieu. During my consultation, Dr Minh said they offer laser hair removal for a very "reasonable" price but I would need to purchase a package of 3 for $500 for Brazilian. This was totally fine as I was used to paying $200 a session. I've had 7 sessions elsewhere so I know exactly what to expect. I show up to my appointment, I'm greeted by the aesthetician and walked back to the room. I'm told to undress and I sit on the chair. Dr Thieu walks in and says (while I'm undressed on the chair) that she misquoted and will need to charge me more. She says we can talk about it after the service is done. I explain to her that she quoted me $500 and if she is not honoring that then we are not moving forward. Again, she's discussing this as I'm half naked. She says she'll honor the price and walks out. The aesthetician gets the device ready and I told her that the device looks very different than what I was used to. She shrugs and goes along. I asked her if she had an ice pack that I can use to numb up before. Her response is "well I can get you one but they don't work". So she begins the process and the pain is unlike anything i have ever felt before in my life. As I said, I'm no stranger to the laser and I know exactly what to expect but this was different. After the service, I do some research and call an aesthetician friend of mine. It turns out that they didn't use a laser on me at all. What they used was IPL (intense pulsed light). It's not laser hair removal at all. In fact IPL is less effective and MUCH more painful. Not only did innovative lie about what service I would be getting but then they proceeded to try and charge me more once I was already undressed. During the consultation, the words "laser hair removal/reduction " were referenced several times so I know for a fact there wasn't a misunderstanding on my end. It was all just so incredibly unprofessional. Then they have the nerve to get my review deleted. Shady shady shady. read more

Will never recommend this place Waited over 45 minutes just to be seen Then I went up to ask the front desk how much longer and they still had another patient to see beforehand Not to mention when I thought I was going to be 5 minutes late (which I wasn't ) and they gave me an attitude Meanwhile 45 minutes later and still not seen Dont waste your time read more

Dr. Khanh Thieu is quite attentive. He contacted via email to correct the issue. It's nice to know there are doctors out there who don't just look at you like a dollar sign. Yes, I recommend this office for good customer service and medical care. read more

HORRIBLE! My first visit here - doctor took two biopsies and said she thinks it's carcinoma. Said results will be back in two weeks. After two weeks I sent message through the portal. Two days after that and getting no response through the portal, I called. Man at the front desk seemed annoyed that I was frustrated that I have not been contacted. He said the results are back, but the doctor has not reviewed them. He said there is no way to know when the doctor will review and get back to me. He said he was sorry for the inconvenience. I told him it is my health, so it is more than an inconvenience. He had no compassion nor determination to get me an answer. Very disappointing! read more

The doctors should hire a new staff that doesn't make their practice appear so unprofessional. This office staff is rude, incompetent and lazy. This reflects poorly on the practice. If I wasn't in the middle of treatment I'd find a new doctor. HORRIBLE! read more

I've had bad experiences with dermatologists in the past so I wasn't thrilled when my regular doctor told me I should go for a yearly exam. They recommended Dr Thieu and I'm glad I went! The office is very nice, modern and clean. My wait was very short. Dr. Thieu was very thorough. He answered all of my questions and concerns. read more

Dr. K. Thieu is wonderful; thorough, patient, and knowledgeable. Takes time to explain everything. Office is modern and clean. Staff is always pleasant. I would recommend without reservation. read more

My dermatologist retired two years ago, and finding a dermatologist that I was comfortable with took some time. I met Dr. Kahn Thieu yesterday for an annual skin check up, and another issue. Dr. Thieu and his staff were very welcoming, very professional, and very knowledgeable from the assistant who took my background and concerns, to Dr. Kahn making sure I was comfortable when a few moles had to get biopsies. I was in excellent hands the whole time, and was impressed with the knowledge and bedside manner of Dr. Kahn Thieu (the other practitioner is his sister, Dr. Minh Thieu). read more

I was looking for dermatologist because I was having some issues with my skin I came across innovative dermatology. I also spoke to couple friends who have been there one had good things to say and one said she would never go back I decided to give them a try. I wrote down some questions because I did not want to forget what I wanted to talk to the doctor about my skin concerns. The office was nice and clean the front desk staff was nice and helpful. When I saw Dr. Thieu I felt rushed he gave me some samples and tried to send me on my way whether you have 3 questions or 20 questions you want your doctor to make you feel like they care about you and your concerns. Dr. Thieu made me feel like he only cared about my money. I still feel as confused about my skin as I did when I first walked in there I did not get much out of the visit. I have never seen or heard of a doctor's office scheduling a new patient for 15 minute appt. I will not be returning to innovative dermatology. read more

Been to a couple dermatologist in my 28 years and didn't like any of them. Finally found this one and loved it! It's a practice where the dermatologists are brother and sister. I saw the male dermatologist and he was great. He did everything I asked and addressed my concerns promptly. Very professional and compassionate. Very technologically advanced office. read more

I would not recommend. Dr. Thieu is great, but her receptionists are extremely rude and not responsible. They forgot to put me into the system, which postponed me getting my acne medication for 5 weeks. They also forgot to fax over my lab slip twice even when I called in to remind them. They gave me incorrect lab dates, and altogether were not apologetic about their multiple errors. Makes taking my medication stressful and a hassle. read more