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    Steven M Stern, DDS

    5.0 (3 reviews)
    Closed • 8:00 am - 1:00 pm

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    Western New York Dental Group Lancaster

    Western New York Dental Group Lancaster

    2.1(30 reviews)
    7.1 km

    Best in Buffalo staff are great no one tried giving me a run for my money and the team is very…read moretransparent highly recommend

    This dentist is now practicing under the name "McKinley Crossing Dental". This was the single worst…read moreexperience I have ever had with a doctor's office. First, they failed to include me in a conversation with either of my children, including one where the dentist took it upon himself to scare my son with horror stories about the potential complications of his TMJ. When I finally invited myself back into the room, the dentist talked to me while staring at the floor. It was weird, to say the least. There were two other patients in the waiting room, both of whom were having multiple cavities filled. Amazingly, my son was diagnosed with SEVEN cavities and my daughter with two.(Neither kid has ever had a cavity.) The hygienist accused me of not providing fluoride toothpaste for my kids, and doubted me openly when I said that I do. Behind my back, they then falsely told my son that our usual brands did not contain fluoride. It was bizarre. I was made to feel like a terrible mother. After a consult with an actual dental professional, my son was diagnosed with "perfect" enamel, saving me the $1200 they quoted for fillings. My daughter will be evaluated next, but you can bet that the additional $300 they quoted for her fillings won't be necessary either. Next, they told my son his wisdom teeth needed to come out right away. This may or may not be true, but at the same time the receptionist handed me the $1600 quote, she quietly told me I should take him elsewhere, to an oral surgeon. The night after the kids had their cleanings, they were both in a lot of pain. My daughter was actually crying. The office is now hounding me, trying to get me to bring the kids in for fillings and the extractions. I cannot warn people enough that this dentist appears to be a scam artist, and his hygienist is a brute. I note that he appears to move around a bit, and that his current office had no trouble getting my kids back-to-back appointments immediately. It suggests that he is not exactly in demand, and I can see why. 9/29/17- As an update, I took both my children to WNY Dental Group this past week. As I suspected, the office confirmed again that my son has NO cavities, and that his enamel is "perfect". My daughter was also confirmed to have no cavities. I intend to file a professional complaint against this dentist's license.

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    Western New York Dental Group Lancaster
    Western New York Dental Group Lancaster - Community focus

    Community focus

    Western New York Dental Group Lancaster - Just one section of their waiting room. Sitting in front of the heater/fireplace is great during the winter months.

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    Just one section of their waiting room. Sitting in front of the heater/fireplace is great during the winter months.

    WM Dental Care

    WM Dental Care

    2.7(34 reviews)
    8.0 km

    I had a very painful toothache... I had to wait 5 days for an appointment. When I finally got…read morethere, anxious to have the tooth pulled, Dr Alex said he was reluctant to do it. It was a molar in the back upper in my mouth. Dr Alex was apparently leaving the practice in 3 or 4 days. It was so obvious that, in his mind, he was already gone. He referred me to an oral surgeon. I was still in terrible pain. The oral surgeon's first available appointment was 5 weeks away. I complained about my experience online, so I got a phone call and WM managed to get me into the surgeon 4 days in the future. Still in terrible pain. I was in the surgeon's office for less than an hour. I do not for one moment think that the extraction couldn't have been done at my first WM appointment. Laziness is not a reason to leave a patient to suffer - no pain relief is given, nowadays... I was begging for 4 or 5 hydrocodone, but was told that was not possible. The whole experience left a bad taste in my mouth (I know, terrible pun). They were supposedly having the driveway sealed, and I had to park about a block away, so I had to use my rollator to get to the building entrance (even though there was no sign of any work going on in their parking lot when I went in or when I came out.) To top it off, their little "elevator" was out of order, so not only did I have to go up the steps, I had to drag the rollator up the steps with me. Ugh. I am now looking for a new dentist.

    I was lied to about my insurance being in network. Scammed for my first appointment making me pay…read morefor both my cleaning and exam, when they knew that the first exam was free to new patients. When this problem was addressed to many different employees, the blame was continuedly passed on to a different employee. At one point, the excuse of employees who are younger in age was used. Implying that a young employees cannot be skilled at their job.

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    WM Dental Care
    WM Dental Care
    WM Dental Care

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    Steven M Stern, DDS - endodontists - Updated October 2026

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