To the credit of the practice I was contacted (likely after…read moremy review appeared) and was offered a refund which was subsequently made. Anytime a business owner takes responsibility for bad practices it can be only a good thing. I inquired if the practice intends to change the rotten policy and heard a lot of hemming and hawing (thus the 2 star update no higher). Hopefully, a change will come. But I did appreciate the effort to make the Bad policy right in my case

Excellent endodontist with so many awards! So glad I found Dr. Battista to help me! Pain free and…read moresuper nice doctor!

Dr. Stern is one of the nicest people I know. He is kind, compassionate, and truly cares about all…read morehis patients. If you are nervous, he will most certainly put you at ease.

Just had a root canal this morning and it was less unpleasant than a normal filling. Dr Stern is a…read moreskillful and efficient practitioner who made the experience painless for me. Of course I felt sore later when the anesthesia wore of but that is simply normal and readily handled with ibuprofen. I'd recommend him to anyone needing this procedure. PLUS his staff is very informative and friendly.

Best root canal...EVER!!…read more And, I'll say this...I definitely want to be Dr. Sandra Shostad when I grow up [all the way]! I had an excellent experience at this endodontist. I wasn't in any pain, but I needed a root canal and this office is in-network for both my GEHA and Cigna dental insurance plans. The office is located on Main St. in Williamsville. You turn onto S. Long St. and you'll see that it's on the tail-end of the building. The signage isn't super obvious, so keep an eye out. And they do have parking spaces for you. Check-in was quick and simple. The front office (Lisa) had already called my general dentist to get the tooth and insurance information. So, I filled out a couple standard forms and was almost immediately called in to be seen. The root canal went perfectly, as far as I can tell. It was near painless during the procedure and I have yet to experience much discomfort afterwards. What more can you ask for? It did seem like my tooth presented a couple surprises and took awhile (as is typical), but Dr. Shostad kept me at ease the whole time. Her and her assistant (Jacky) have a great chemistry. I felt like I was getting a personal comedy show and it was hilarious...Dr. Shostad the comic and Jacky the straight man. Hey, hopefully you don't need an endodontist anytime soon...but, this is definitely the place to go if you do. :-)

Wonderful experience, gentle and professional treatment, all the staff was very concerned about my…read moretooth pain. Thank you so much for doing such a good job.

No one wants to need a root canal. But if you do, you want a team that's empathetic, kind, and…read morepatient. That means you want Apex. From the first call, I was treated like a person in serious pain who was anxious to get it resolved. The person I spoke to got me in quickly where other practices I called couldn't see me for days. I can appreciate that people are busy but I felt like the receptionist at Apex was really making an effort to get me in fast. Dr. Weber did a great job explaining the problem, talking about what they would do fix it, and what sort of complications could come up. I felt confident I had made the right decision. Dr. Czaperacker did the procedure and she is just outstanding. She has a great chair-side manner, very kind, very patient, and fully attentive to you. I hope I never have to see them again but if I do I would gladly go back.

My dentist recommended Apex for my first root canal. I've heard horror stories about how awful this…read moreprocedure can be, so I was anxious from the jump. The building is clean and modern. Staff is incredibly kind and knowledgeable. My root canal took about 45 minutes and I was at ease the entire time. There were no issues afterward, and they even checked up on me 2 days later to make sure everything was still OK. Highly recommend for anyone requiring this procedure.

Precision was a great experience. The process was quick and painless. The doctor and assistant…read morefunctioned well as a team and ensured I had a complete understanding of the process prior to completing. Could not have gone better!

I was referred to this establishment by the VA and had a root canal performed on my top rear molar…read more Which, as im told, is the most challenging of teeth to perform a canal procedure on. The procedure went phenominally, pain free and was rather even enjoyable given the fluent care i received throughout. Im extremely pleased. So much so i downloaded Yelp! for this specifically.

My experience with Western New York Dental Group has been nothing but awesome thus far. As a new…read moreresident of the area, I was searching for a place where I could get some much needed dental work done. It has been quite the journey with me and the dentist with covid cancellations and me moving across the country a couple of times within the year. So where should I start with this review? Hmmm at the very beginning arguably one of my favorite parts about the experience. The customer service was top tier. I'd like to specifically shoutout Caitlyn, one of the specialists who got me in asap. Caitlyn truly went above and beyond to assist me with scheduling this exam. She was polite supportive and even helped me advocate when it came to getting a referral from a previous dentist ( another convo for another day). I was so grateful for the interaction. My hygenist Iyla was so sweet and so were all of the other doctors that I engaged with. The facility was very clean.

I don't understand why their office wanted to be paid in full before insurance paid their share. I…read morehad to pay double my quoted bill and they claimed I would get a refund from one of my two insurances. I think that I've been had!

Hate going to the dentist? Go to the best there is! Fantastic office staff, goes the extra mile in…read morehelping you..it's more than a job to these girls..its' who and what they truly are. I love my "Dr. Ryan". I went from covering my mouth and not a hint of a smile showing to look a me! Steak? Pizza? No problem now. Top quality care and you know the cost and what the next step is before anything happens! I am a very nervous person on my best days. I went to my appointments shaking like a leaf and a heavy grip on that chair!!! Now I don't remember what magic they used but I relaxed and let the magic happen. I have a beautiful smile and I give this review with complete and total honesty. There Is No Better Place than this place.

This place is nothing but gold diggers said they don't accept Medicare and mediacade despite what…read moretheir sight informed when it was looked up. I ask how much for a teeth cleaning and it was looking at 500 plus they lost on drugs

Gentle, thorough and efficient. Root canal done in less than an hour. Staff was knowledgeable and…read morepersonable also.

I highly recommend Rochester Endodontics. This practice made a bad situation (needing a root…read morecanal) into a pleasure. Madison who answered my calls was so sweet and helpful getting me in to see the doctor. Heather and the women at the front were so kind and friendly and really put me at ease as soon as I walked in the door. Dr. Dow is very knowledeable, funny and kind (and easy on the eyes too- wink). I loved him and would recommend him to anyone. The whole procedure was quick and painless. (I couldn't believe it). A very sweet women gave me my after care instructions and followed up with me the next day to make sure I was still feeling good (which I was of course). They really care about their patients here. You should 100% go here if you need this procedure.

Root Canal? - NO PAIN! Unheard of! - Not with Dr. Kyle Saisselin! I had a horrific experience…read morethat left me very apprehensive. But this experience was completely different! My phone call was answered by Nicky who answered all my questions with patience and understanding. She provided reassurance for my fears and gave me a total breakdown of costs over the phone - so no surprises! The day before my appointment, Nicky called to remind me and when I showed up she greeted me with warmth like she knew me for years. Next came Donna, Dr. Saisselin's assistant. She added another layer of kindness and compassion - answering questions and sharing information on the procedure so I knew what to expect. Her knowledge and gentle handling of equipment made me relax and put me at ease. Dr. Saisselin introduced himself and allowed me to share my concerns about what I was feeling. He was thorough in explaining what he would do. Anytime I had questions, even during the procedure, he would stop and listen and answer me - with patience and without judgement - always with a desire to ensure I was comfortable. His professionalism, "bedside" manner, and expertise were superb. I will never have my general dentist perform the work of an endodontic. It just doesn't make sense. Dr. Saisselin has equipment that provides much better access in performing the procedure and makes it more comfortable for patients. I have to mention the NO PAIN issue. Dr. Saisselin uses multiple local anesthetics to ensure the maximum level of comfort. Injections are eased into the skin - not jammed or forced. My regular dentist had been jamming the needle into the back of my mouth, I could feel a crunching sensation as she pushed the anesthetic into my gum. It was not pleasant. My entire body tensed. She was very apologetic saying, "I'm so sorry, I know it hurts but that's how I know I've got it in the correct location." REALLY?! What was I thinking!? So, coming in to meet Dr. Saisselin for the first time and sitting for a root canal, I was waiting for the painful injection. But THAT'S NOT HOW HE WORKS! He numbs you first with a citrus topical for a little bit before any needle. And, he's very slow with the first injection and works it while rubbing the cheek to keep any discomfort to a minimum. I told him he should give lessons on how to administer anesthetics. This experience made me realize I don't have to be in pain when having dental work and gave me reason to change dentists! Thank you, Dr. Saisselin. You, Nicky, and Donna made a very uncomfortable and painful situation bearable. I highly recommend your services and will quickly return if need be, in the future.