I like the dentist very much. I trust his opinion. His office is nice and clean and updated. Even the dental assistants are great. However, the receptionist is a ditz and a half. We have had multiple problems with her not putting in correct payment information....we had a snafu with our dental ins and for some reason after five years of coverage, I wasn't covered anymore without my knowledge. The receptionist who does all of the billing and coding failed to mention for a whole year that I wasn't covered anymore, that our ins wasn't going through. She let us schedule 4 appointments for cleanings, 2 other appointments for X-rays and fillings without once mentioning that we had no insurance even though I handed her my insurance card and she ran it every time. Finally at the very end of the year, we get one huge bill for everything! Of course we were pissed! We went in and had words, but paid the bill in full. Then a few months later I get another invoice in the mail stating that it wasn't paid b/c she forgot to enter it into her computer! Seriously!!?
I wrote the dentist a letter since he was not available to chat when I was in office and told him everything. I sure do hope he fired her and rectified the problem, but I have never been back. read more