Very efficient, knowledgeable and friendly, I had a very good experience for my cataract surgery…read more All staff were kind and helpful and Dr. Elieff was very informative and answered all my questions each time I was there.

I went there for the first time today and it was a horrible experience. I never experienced…read moreanything as awful as I did here. Generally you would think that the staff would take their time with you but nope, I felt rushed like I was just a number to them. I have severe anxiety and the fact that I felt like I was just being pushed through the office/system so they could get to the next patient made my anxiety even higher. I felt like they didn't even care. Again, just a number to them, get me in, get me out to get the next person in. They didn't even know why I was there. They assumed I was there to have my vision checked because I'm a diabetic. Completely wrong. The doctor came in, was completely rude, did not ask me any questions, straight to eye exam in and out in under 4 minutes. Ridiculous. I never felt more like a number at a doctor/eye doctor ever. Such a horrible experience. I would not let them dilate my eyes because they caused my anxiety levels to escalate so they made me feel even more rushed. They had to push me out the door to see the next patient. I do not recommend this patient. Find another place to go where it's an individual that owns the clinic l. Do not go here. It was awful, I cried when I left due to the way the staff and doctor made me feel

Great staff and experience. Dr. Snook was very nice and made the experience more comfortable and…read moreentertaining. I would highly recommend!

The surgery was fine. The rape joke he made prior to surgery, however, was not…read more I took my grandmother to have cataract surgery. He dismissively mumbled his way through an explanation of the process, obviously unconcerned with whether or not his 94 year old patient heard or understood anything he was saying. The one sentence he did not mumble was, "We're going to get you drunk and have our way with you." I was stunned. I was also afraid to address it at that moment as he was to perform surgery on my grandmother just 30 minutes later. It didn't feel like a safe time to question his supremely inappropriate and offensive attempt at humor. In no way was this acceptable. Never mind the fact that he made me uncomfortable before he even opened his mouth, what he said was disgusting. I would never recommend him to anyone for any reason. In fact, we've cancelled the second surgery my grandmother was to have with him. Do not subject yourself or your loved ones to a doctor with such abhorrent bedside manner.

Dr. Ku is great! I have been his patient for many years and think he is the greatest.read more

Absolutely the rudest doctor out there. First of all , plan on waiting 2-3 hours in the waiting…read moreroom. Then a couple of assistants that clearly don't like their jobs take measurements. By the time you see Steve, the exam is basically done. He swings in, tells you your options for surgery as fast as possible. I had questions, I guess he was annoyed by them as he stood up and told me he didn't care if I had the surgery or not, then flounced out. I had the surgery, but not with him. I wasn't going to pay someone to be rude to me. There are good surgeons with good bedside manners, and they don't make you spend 2 - 3 hours to see him. He thinks too highly of himself, and too little about his patients being human.

This is a great team. Highly recommend for kids who may be nervous about the eye test procedure…read more They are welcoming and patient. Dr. Battanyi (I'm sure I spelt that wrong) makes the visit interesting and entertaining so my daughter was not as nervous. Thank you for a job well done.

Thanks for putting my family at risk by not allowing them to reschedule their appointment today…read moreeven though we're in the middle of a tornado warning and severe storm. They are now waiting it out on the side of a road somewhere. I hope your employee's cars aren't all hail damaged. Short term thinkers.... We'll be working with someone else.

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.

My dad hasn't had an eye exam for years so it was time for him to go in. We were able to setup a…read morevisit with no issues. The staff where extremely friendly and helpful. They also gave us advice that we are planning an eye surgery for my father soon and follow up with their office. Thank you for all the help and look forward to our next visit.

Don't got to this place at all!! I am extremely disappointed with the way this clinic handles…read moreappointments and treats patients. Here's what happened: Arbitrary Cancellations My appointment was abruptly canceled without any valid reason or prior notice. Worse, they gave my slot to someone else immediately, showing zero respect for my time. Harassment-Level Phone Calls They repeatedly called me during work hours, When I couldn't answer (because, you know, I was in a meeting), they still didn't respect my time or schedule. 3. Rude & Dismissive Staff- Every interaction felt like a battle. The staff was impatient, talked over me, and had a consistently mean and condescending tone. They refused to listen or resolve issues properly. This clinic clearly doesn't value patients' time or dignity. Save yourself the frustration go somewhere that actually cares about basic professionalism.

Find your forever Eye Doctor Here!!!…read more Amazing office, convenient location, super friendly staff, reasonable pricing, and exceptional doctor, what more could one ask for from their eye doctor!!? From the get go, when inquiring about services and scheduling, the staff was patient, friendly and helpful! The office was welcoming, bright, and had the latest styles in eyewear! There was a quick check in and insurance verification. Then I was taken back immediately- practically no wait! The pretests were great, thorough, and after a few health questions, I was seen by the doctor. Dr. Hashemi was exceptional in the service he provided. He asked questions to understand my individual needs and addressed my concerns thoroughly. He was super sincere and genuine in his approach and provided great insight! He checked my eyes and went over how my new prescription may make me feel and what to look for in my trial contacts and we scheduled a follow up to ensure proper fitting and overall satisfaction. I HIGHLY RECOMMEND Dr. Hashemi and Castle Hills Eye-care!

Not Good, Too Expensive, Not Recommended, not Good attention from the employees, the Clients need…read morea much better attention because is not Free

Shoutout to Dr Nguyen and her staff! Local community heroes that really help make patients feel…read moresafe and well attended! I love the use of the Patient Portal app because it works perfectly to make communication with my providers easy peasy and timely. I have a lot of confidence in the care of Dr Nguyen, because she lets me provide my subjective input and adds her objective assessment to come up with a effective plan of care. I like being able to have a voice in my healthcare and Dr Nguyen helps facilitate this feeling of well balanced care. I have been here a year now and I have been connected with several excellent specialist under the care of Dr Nguyen. She helps me by knowing that she has good communication with her consulting physicians. She is my safety net and I am truly thankful for her excellence!! God bless this wonderful staff!!!

I came here from a recommendation of our kids' doctor. The…read moreattention to the patients is great. This is because the practice is fairly new and they have few patients. For us this is a great way to start with a new doctor and stay for a very long time. The staff is very friendly. The wait time is minimal due to the few patients. Dr. Davalos and Evelyn (nurse) speak Spanish which is a plus for my wife. I don't know if the rest if the staff does, but I'm sure they can direct you with someone that does. Dr. Davalos is very detailed and explains everything so that you can understand it. I am very happy that we came here. I hope the service level stays the same for years to come.