Honestly, the staff here is incredibly disappointing. It's clear they don't care about their job, and unfortunately, it shows in the quality of care and communication.
I had blood work done here in preparation for surgery--and the day before my procedure, they called to ask if I was anemic. Shouldn't they already know that from the labs they ordered and reviewed? That kind of oversight is unacceptable when it comes to surgical clearance.
Now I'm dealing with yet another issue. I had to call Nancy myself to follow up on my physical therapy referral--only to find out the authorization was sent for a location 45 minutes away in Northridge. I live in Glendale. Not only is that inconvenient, but I had already given the staff the name and info for a local PT office I want to go to--one I personally called ahead of time to confirm accepts my insurance.
When I brought this up, I was told they couldn't authorize my chosen location because of my "insurance type," yet somehow my son's pediatrician had no problem getting the exact same insurance authorized for his therapy at the same office. I work in dental insurance, so I know firsthand this is likely just a case of the staff being too lazy to check notes or follow through properly.
What makes this even more frustrating is the nature of the referral. This isn't just about physical therapy--this is about my postpartum pelvic floor health. It's a sensitive issue involving my vaginal health, and I deserve to go somewhere I feel safe, supported, and comfortable. Dr. Mot even questioned why I wanted pelvic floor therapy after birth, saying "billions of women don't do PT after giving birth," which is dismissive and outdated thinking. I did my research. I know the benefits.
Postpartum care is essential, and it should not be this difficult to receive proper follow-through and respect from a medical office. read more