Lied about me not having dental insurance when I went to a dentist 4 days before and they accepted…read moremy dental insurance, Bugger lady at the front desk needs to do her job correctly instead of lie to patients

My first visit went extremely well and left totally satisfied. From the hand sanitizer at the door…read moreto the outstanding staff's extreme knowledge and commitment to perfection each other and the patient. I plan on being back. Thank you all for being totally engaged in some outstanding work ! PS The drive was well worth it !

I went in today for my regular cleaning appointment! First off the dentist is the last place on…read moreearth I would want to be! If you're looking for someone to be gentle on your teeth and gums Sarah Jones is your hygienist! Nancy Lions wow she does it all front desk to taking X-rays to applying fluoride! Dr. Banks is my go to when Garland became retired! She doesn't do unnecessary treatments or procedures and is always a pleasure to talk with! All the staff is friendly and I highly recommend them!

I absolutely love this dental practice. I have been going to see Dr Johnson at least every 6 months…read morefor nearly 17 years now and it has always been a great experience. The receptionists, hygienists, assistants, and doctors are always friendly, considerate, and highly skilled at what they do. It's very important to me to maintain and preserve my teeth as well and as long as possible and I feel that Dr Johnson and the entire staff have that same value. They have never suggested or pressured me into any unnecessary procedures like some other dental groups do, and they always do their best to work with my insurance to provide me with affordable options. I can't recommend them enough!

ZERO STARS!!! ABSOLUTELY TERRIBLE! DO NOT go here! They deceive you from the moment you walk into…read morethe door. My mother has not only been treated terribly 3 times for trying to get her dentures fixed after they were making her gums bleed and causing her immense pain (still incorrect and do not fit) but when she went today trying to get help Dr. Modi told my mother "I am done with you!" He was so unprofessional and very aggressive! He then proceeded to send an assistant in to try and convince my mother to get implants as if she would ever go back! Absolutely disgusting and terrible treatment at this facility. My mom is simply tired of being in pain and not feeling comfortable, but now she has to start all over because of this dentist. DR. MODI is the most unprofessional and negligent dentist!! Do NOT go to this dentist.

Extremely Disappointing Experience at Aspen Dental - Middletown, OH…read moreI had the worst dental experience imaginable with Aspen Dental in Middletown, OH. My initial consultation was promising, with the staff assuring me everything would go smoothly, but that couldn't have been further from the truth. After my first appointment, I was told my dentures would be ready in two weeks, and the total cost for both top and bottom dentures would be $4,553.00. Since I had insurance and was a self-pay customer, I financed $1,200, leaving a balance of $3,353. I was excited and optimistic, especially after being told that my dentures would be ready so soon. Five days after my first visit, I paid the remaining $3,353.00 in full. However, just two days before my scheduled pick-up appointment, I received a voicemail requesting my insurance information, which was confusing since I had already prepaid in full. When I called back, I couldn't get through to anyone at the Middletown office and was transferred to their call center. They informed me the Middletown office was closed, with employees working from home. This was frustrating, especially considering the sensitive personal information they were handling while working remotely. It seemed like they had no idea what was going on. The next day, I finally spoke to someone who explained that the request for my insurance information was just a "standard practice" for patients without insurance. Despite prepaying, they assured me I could pick up my dentures the next day. But when I was just 10 minutes away from the office, I received another voicemail telling me my appointment was canceled due to a delay with my dentures. I called the office first thing in the morning to ask about the delay, and they said they couldn't give me an estimated time frame because "the lab was delayed." The worst part was that this was the first time they mentioned the delay, even though I had been in constant communication with them. After a bit of thought, I recalled them bragging about having an onsite lab, so I called back to ask for more details. It turns out the reason for the delay was that my scans had been incomplete - something they had failed to identify until the day before my appointment. The incompetence was astounding. Why hadn't this been caught in the two weeks since my first appointment? Why was I only finding out about this last-minute? They apologized and asked me to come in the following Monday to redo my scans and wait another two weeks for my dentures. I showed up Monday morning at 8:25 AM, only to be told I didn't have an appointment. After some back and forth, I was eventually told that the dentist who had done my scans had been fired. Then, a new dentist informed me that the pricing I was quoted was wrong. I had been given the incorrect location's pricing, meaning the $4,553.00 cost would now be increasing by $1,600. At this point, I was extremely frustrated. Not only had I been misled and given incorrect information from the start, but now they were asking me to come up with more money for their mistake. I was left with two options: pay the additional $1,600 at pick-up or get a full refund. I chose the refund, as the entire process had been nothing but a headache. I would not recommend Aspen Dental to anyone. Their lack of professionalism, poor communication, and constant mistakes left me feeling completely disregarded as a customer. I can only imagine the generic, unhelpful response they'll give to this review, but it only further proves that they're focused on money, not patient care. Save yourself the trouble and go elsewhere.

The dental office provides great care and compassion for their clients. There is a very small wait…read moretypically when I have an appointment if anyone wants at all, 5-10 mins. I usually finished and out of the office under an hour.

The good dentists in this office have retired. Dr MacLean is not a good dentist, considering the…read morework he has done on my teeth. Plus he insulted me. The receptionists are awful! The main receptionist discusses your personal business for everyone in the waiting room to hear. Recently they changed my appointment from one day to the next but didn't tell me! Two times I've gone for dental cleanings only to be told....you don't have any appointments scheduled. But the appointment card on my refrigerator says I do. I'm searching yelp for a new dentist.

I received upper front teeth caps. The procedure and outcome were excellent. I know the dental…read moreoffice due to my mother going there. I had a wisdom tooth pulled. No infections , no issues post procedure. I live now in Massachusetts and my neighbor is a dental hygienist and she thought my teeth look great. All in all it was a positive experience. Dr. Everhart was my dentist. Very good experience with the experience. I am so happy I had it done.

I had a filling done, and two weeks later it came out. At that point, I was told I needed a crown,…read morewhich felt aggressive to me. My original experience was honestly the worst dental experience I've had. The dentist was new, and it felt like the team didn't have a working relationship yet. More than anything, there was a lack of compassion. I could have overlooked that if the care itself felt solid, but it didn't. The assistant who worked on my filling was rough and came across as rude. While my eyes were closed, she kept tapping my nose telling me to breathe through it so I wouldn't fog her mirror. It was all uncomfortable and unlike anything I've experienced at a dental office before. I ended up requesting a different dentist, and that completely changed things. Dr. Everhart was great. He took a far more conservative approach and had excellent bedside manner. The assistant with him was also kind and professional. That experience felt much more in line with what I expect from a dental practice. This experience showed me how much the quality of care can vary within the same office. If something doesn't feel right, don't settle. It's okay to ask for a different provider.

Excellent doctor!!!Very thorough and caring. I'm terribly afraid of the dentist and she's very…read moresensitive to that and goes the extra mile to make you feel comfortable. Love her. Dr. Lubna is an excellent dentist. She took the time to explain every procedure she was doing. For example, when I got my teeth whitened, Dr. Lubna was very supportive, and thorough when explaining the process. She is a professional and has a naturally lovely personality. I would recommend Dr. Lubna to everyone. She is the best dentist I have ever had. Her staff is amazing and made me feel like a million buck. Thank you for all your services and care.

I came in here first time as a patient and I'm not happy as soon as I got there the front lady was…read morein a rush to go to her lunch, just wanted me to leave they said that there system is not verifying insurance and they want to see if it's active which I never heard before, they think that I'm not going to pay them, and they also don't take credit or debit only cash which is stupid in this day and age. I would not recommend this doctor office