I simply adore Dr. Hayden. She is, hands down, the absolutely best dentist I've ever been to. I've…read morespent years bouncing around from dentist to dentist, completely unsatisfied. She never pressures you into any treatment and listens to your concerns. I had several cosmetic issues I wanted corrected and a number of dentists throughout the years rolled their eyes at me like I was being so superficial. After getting my braces off over 10 years ago, I had number of yellow stains on my teeth that were very bothersome to me. Two previous dentists told me there was nothing I could do and I should have flossed better as a young teenager. The damage was done and I was stuck with these stains. Dr. Hayden was the first dentist who was willing to help, and not only that but she explained how simple it was to correct the problem (honestly, it took her 30 minutes). I've also had a problem with Novocaine wearing off on my upper row of teeth. Other dentists acted like I was faking the pain I was feeling. Dr. Hayden explained that it's not uncommon for some patients to metabolize the Novocaine faster than others. Whenever I'm in a procedure with her, she always checks on my comfort level and administers more Novocaine before the pain sets in. I liked her so much that I brought my four year old in to see her and he actually likes the dentist! Can you believe it? Also, when you refer a new patient, you get a set of professional grade teeth bleach for free! They are awesome! All of her bleaching procedures are done at cost and are shockingly inexpensive. Thanks to Dr. Hayden, I'm no longer afraid of the dentist and I'll be a patient with her until she retires!

Every employee here is amazing. Makayla and Dr. Hayden were extremely thorough on what they were…read moredoing as they did the cleaning/exam. Dr. Hayden have really informative information on any questions I had and took the time to even examine the source of my jaw pain/headaches. She's so nice and makes you feel like she cares about you and your health. Makayla was incredible as a hygienist. I was apparently her first new patient and she took the time to explain what she was doing and why. This was probably the most amazing dental exam I've had in my life. My old office didn't even keep up with their X-rays (which I found out how overdue I was at this office) and they didn't seem to explain much or listen to my concerns. I will continue to see Dr. Hayden from now on!!

1st time there and it felt like family! Extremely professional and very thorough and caring!read more

I love having my teeth cleaned by Tina, RDH. She is amazing & always has a smile on her face. I…read moresaw Dr. Gade & she was great! Very informative & answered all of my questions. Everyone in the office is friendly & I can say I enjoy going to the dentist now.

Great compassionate care by the Dr and staff! Clean…read morefacilities and friendly people. Thorough examinations and excellent service and fees.

Avoid Trailside Dental Care…read more After treatment at this office, I was left in severe pain and repeatedly asked to be evaluated by a dentist but was unable to speak with one. Instead, I was given guidance by staff while dealing with significant pain. I ultimately had to seek emergency care elsewhere, where the problem was properly resolved. In addition, I was told I needed 6-8 fillings and a crown. When I sought a second opinion, I was told that none of that work was necessary and that only one small area needed to be monitored. The difference between those two evaluations was alarming. Recommending large amounts of unnecessary dental work goes beyond poor judgment -- it's unethical. What makes this even more concerning is that the dentist at this office has been suspended by the Ohio State Dental Board and is currently practicing under probation for documented violations involving patient care. This is public information anyone can verify on the Ohio State Dental Board website. Please research carefully before choosing this office. Patients deserve to know this information when choosing a healthcare provider. This review is based on my personal experience and publicly available disciplinary records from the Ohio State Dental Board.

I had the misfortune of a chipped tooth on a Sunday and was able to book…read moreAn appointment on line for Monday; today 2 days later my tooth was restored and I'm proud of my smile again. The staff and dentists are so genuinely warm and welcoming it's a pleas to go to the dentist. Consider Cedar Village you will literally Be in great hands ! Traci Barnes

Great experience & care here!! Very clean office & every one is so welcoming. I found my new spot!read more

Let me start by saying I had a massive fear of the dentist…read more Keyword there is "HAD" haha not anymore! ZERO PAIN ZERO ANXIETY! Dr. Banks and staff are without a doubt the finest dental team in the world. People are like "uh I really like my own dentist" nah, just save it. This isn't arguable. It's a fact. Give these gals all the dental awards. ALL OF THEM! I will 100% be back for my 6 month cleaning. I'm not just gonna totally lie like I always do to other dentists. I cannot say enough good things about my experience. 50,000 gold stars! I would have paid triple for that kind of care. Highly recommend.

They were billing 2 different dental insurance companies we had and not doing coordination of…read morebenefits. The 2 coverages we had did not know about the other companies so they were both being billed as primaries. This dental company was collecting more than the original bill amount. This company had to pay back money to the secondary insurance company. If you have 2 insurance coverage companies, watch the billing. A woman in that department attempted to gaslight me and make me feel like I was the one making a mistake. It was clear who was in the wrong when they paid the secondary insurance company back what was owed back to them. When I transferred to a different dentist, I requested records from this fraudulent dental billing. I was then once again gaslighted and was told I would have to pay for the records to be transferred. I threatened to turn everything over to the Ohio State Attorney General's office. Needless to say I did not pay to have those records transferred. And no, this is not my real name. I am choosing to use an alias to protect my anonymity.

Worst experience ever!! While trying to remove a tooth and crown(which she about pulled me out of…read morethe chair) because it was so forceful she knocked off the crown next to it and they refused to cover the cost of the crown they knocked off. The tooth and crown should have been cut and taken out in pieces. I don't know that they are qualified to do the work they do. Charged a fortune too!! TERRIBLE!!!

Extremely disappointed with our experience at Riversbend Dental. My son needed his wisdom teeth…read moreremoved, and the office scheduled the procedure with an oral surgeon they selected -- never once telling us the provider was out-of-network with our insurance. We showed up thinking everything was covered, only to be hit with a $1,000+ bill on the day of the appointment. When I questioned it, I was told we'd be charged a cancellation fee if we didn't go through with it. So we were stuck -- no warning, no options, and no transparency. This is completely unacceptable. We trusted them to coordinate care responsibly, and they failed. If you go here, double-check everything they schedule for you. Clearly, they don't feel obligated to disclose important cost or insurance information ahead of time.

Best dentist I've ever had. Claiming, relaxing, matter of fact, and workmanship above most locals…read more Would highly recommend.

I've visited my fair share of dental offices. Dr. Phuoc Tran's West Chester Family Dentistry office…read moreblow everyone else out of the water. Firstly, the building is owned by Dr. Tran himself. Thus, the entire area is kept clean and pristine. The waiting room has a giant aquarium which takes up about half of the wall. It's a salt water tank with many fishes that'll remind you of Finding Nemo! (His kids had a hand in picking these out). Also, there's plenty of refreshments available to you on arrival. My personal favorite is to monopolize the keurig machine and snag a mocha flavored k-cup. The receptionists here are warm and happy. Always energetic, they seem genuinely interested in engaging in conversation. The dental hygienists are equally as fun, making a dreaded visit to the dentist not so bad. The chairs and TV themselves are new and up-to-date. I could easily fall asleep in one of those things while staring at the tv directly above me. Quite pleasant. Dr. Tran is amazing. He's very approachable and amiable. He's always engaged in his patients and is getting life updates. Note: if you want to get him riled up, challenge him to a table tennis match!

I chose Dr. Franz because at the time he had a five star rating on yelp and was covered by my…read moreHumana insurance. I appreciated that there were pictures on his website which allowed me to see that the entrance is very handicapped friendly, as this is a must for me. The doctor himself seemed very competent and friendly. After my cleaning I was not asked for money upfront. That might be because the person who usually takes payments was not there. I was shocked when I got the bill and discovered that it was over $300 AFTER Humana had paid their portion. For just a cleaning and bite wing x-rays?! But, OK, I don't generally have a lot of problems with my teeth, so I was just planning on asking to go in less often - every nine months instead of six for cleanings. Recently I was having some pain (not sure if it's sinusitis or tooth problem) so I called the office to attempt to get an appointment. I called three times a day for two days straight and only to discover that apparently they are not answering the phone anymore. I'd get a recording asking me to leave a message and they would call me back. I did that. Never got a call back. This doesn't seem like a very efficient or caring way to run a business. When I started searching for another dentist I discovered that I cannot use my Humana Insurance there anymore. Altogether not a great experience!

** DOUBLE CHECK HE'S STILL IN-NETWORK BEFORE EVERY VISIT!! Or risk hundreds of dollars in billing…read more** The office setting isn't the whole picture. Is the office nice? Yes. The front office staff, can be a bit argumentative - especially when told something seemed off (like the billing). Like many people, I have dental insurance. Incredibly good dental insurance. In 2021, when I started seeing Dr. Franz, he was in-network as verified by my insurance and his office, and was to be paid at 100% for preventative care. This office insists on billing medical insurance first, then my dental insurance after that which is odd, but okay. Come to find out nearly 3 years later, they've had billing problems BACK TO 2021 and never said anything. They weren't paid at 100% in 2021 as they should have been. But instead of calling me to inquire, they just let it sit. And sit. And sit. FOR YEARS. Then, after my cleaning today I was presented with a $600+ bill and told they would "only charge me $28 today." Then, the receptionist (Taryn) tried to charge my credit card for the full $600+ amount. Seriously?! I informed her that when I bought the dental insurance policy (in July 2021), I was told all preventative care is paid at 100% for in-network providers. Taryn said that Dr. Franz is still in-network but my insurance doesn't pay 100%. I got in the car and called the insurance company - guess what? In-network is paid at 100%, as I'd told the office. The thing is, without any notice, Dr. Franz's office dropped my dental insurer and became "out of network" in January 2022. When I called back and talked to Taryn about what the insurance said, her response was "well, I'm sure we sent you an email." No, they didn't. Needless to say I had her cancel my next 6mo appointment there and then. Like any profession, dentists and doctors have a duty to uphold a reasonable standard of business - and that's not it. If you choose this office, I'd double check that he's still in-network no less than 2 weeks right before your appointment.