All-around topnotch care. And when I say care, they CARE. Dr. Jeff, Dawn, Jess, everyone…read morereally...are warm, genuine people who happen to provide dental services. They're so wonderful that I feel a tiny bit guilty when I admit to not flossing regularly. Even my husband doesn't want to disappoint them lol Some niceties that they offer: warm face towels, neck pillows, a bidet! And notary service too! They run like clockwork...I am never waiting long in the lobby or in the exam chair. My husband and I are fortunate to be in their care. Now if you'll excuse me, I have some flossing to do.

After my dentist passed away a couple of years ago, I had a difficult time finding another dentist…read moreI could connect with. I had been with my previous dentist for over 15 years, and I believe having a good relationship with your dentist is important. You may only see them twice a year or during an emergency, but you want someone who knows you and genuinely cares. I tried a couple of dentists but never felt comfortable. Then I came across an ad featuring Dr. Jeff Miyazawa and decided to give his practice a try. He is in Kaneohe and I live in Ewa, so it is definitely a drive--but he is absolutely worth it. From the beginning, his staff made me feel welcome and comfortable, especially Christine. She is incredibly friendly, warm, and helpful. She listened to my concerns and carefully explained all of my options without making me feel pressured or judged. Dr. Miyazawa was also very personable and seemed genuinely interested in helping me. For years, I had a small chip in one of my front teeth. It may have seemed minor, but it was noticeable to me in pictures and affected how I felt about my smile. Another dentist had previously repaired it, but the repair did not last very long. Yesterday, Dr. Miyazawa repaired my two front teeth, and I could immediately see the difference in the level of care. He was extremely meticulous. He did not simply cover the chip and send me on my way. He made sure my smile looked balanced, also worked on my bottom teeth, and paid close attention to every detail. This was definitely not a rushed ten-minute job. I am so grateful to Dr. Miyazawa and his staff. I feel more confident, and I finally love my smile again. It feels like he gave me back the smile I used to have. I highly recommend him--especially if you are looking for a dentist who is skilled, caring, personable, and truly listens. The drive from Ewa to Kaneohe is worth it!

I found the billing process to be very stressful and poorly handled…read more Before my appointment, I requested that the office submit a predetermination (pre-treatment estimate) to my dental insurance so I could better understand what would be covered before moving forward with treatment. My request was declined, and I was told I needed to pay a large estimated amount upfront as a requirement to book my appointment. After my insurance processed the claim, I learned that my actual out-of-pocket responsibility was significantly lower--more than $1,000 less than what I had been required to pay upfront. I had to contact my insurance company myself to understand the claim, and they advised me to contact the dental office because I had already paid before my insurance claim was finalized. After the office reviewed my account, they confirmed that I had overpaid and issued a refund, which I am currently waiting to receive by mail. I appreciate that they corrected my account, but I don't think patients should have to request a refund themselves after paying a large estimated amount upfront. I also believe there should be more transparency and confidence in the billing process so patients fully understand that the amount collected is only an estimate and may change once insurance processes the claim. If you have dental insurance, I highly recommend reviewing your Explanation of Benefits (EOB) after your claim is processed and comparing it with what you paid. If something doesn't seem right, don't hesitate to ask the office to review your account. Overall, the dental care itself was decent--though not the best--but I believe the billing process and communication could be significantly improved to make the experience much less stressful for patients.

Before going here, I highly recommend reading the reviews carefully. If you still decide to move…read moreforward, make sure you fully understand what your dental insurance actually covers. This office has you sign paperwork based on what they think your insurance will cover, proceeds with treatment, and then later sends you a bill for anything your insurance did not pay. You end up being responsible for those unexpected charges. In my experience, the office does not take the time to properly verify coverage--especially for procedures that are already in progress. Communication around costs is unclear and can be misleading. On top of that, the office manager is extremely rude, and the staff is not welcoming or friendly, which makes the overall experience even more frustrating. Save yourself the stress and consider going elsewhere. Also, keep in mind that this company operates multiple locations across the island, so your experience may be similar at their other offices as well.

Dr. Hayashi is truly the best! I absolutely love him and will continue to see him no matter how far…read morethe drive. I've been his patient for over a decade, making him by far the longest medical relationship I've had. I've always said that if life ever took either of us away from beautiful Hawai'i, he'd be the doctor I'd miss the most. The level of care he provides is extraordinary, and it was evident from my very first visit. His genuine concern and dedication to his patients are truly one-of-a-kind. As someone with a dental phobia and a history of medical trauma, I've always dreaded dental appointments. But Dr. Hayashi has completely changed that for me and each encounter leaves me feeling grateful to have him on my healthcare team. His commitment to patient well-being and his accountability in fostering a better community is exceptional. Over the years, he's been a part of some major changes in my life, and I feel a special kinship with him. We've made incredible progress in my dental journey, and I'm proud of the place we've gotten to together. I'd also like to recognize the amazing front office team--Kerrie, Abi , and the other staff member (whose name I didn't catch). They play such an essential role in keeping everything running smoothly, and I'm always thankful for their friendly and efficient service. Dental assistant Ashlee deserves special mention as well. Her kindness and lively personality make the appointment feel so much more pleasant. Every office needs someone like Ashlee! Although I haven't met the other dentists at the office yet, I'm confident they're excellent. Aloha Family Dentistry is located on the 3rd floor of the American Savings Bank building at the corner of Kahuhipa St. and Kamehameha Hwy in Kāne`ohe. They offer convenient parking entrances on both Kahuhipa St. and Kamehameha Hwy, with wheelchair-accessible parking and building entrances on both levels. Choose Aloha Family Dentistry and you'll be on your way to an even more beautiful smile and healthier you!

NO ALOHA, NOT OHANA…read more I asked for help but I was disregarded. I asked for flexibility because it wasn't part of my original treatment plan and was denied. Poor communication, lack of accountability, and zero regard for patients. I'd been complaining about my tooth for months and was told nothing was wrong. Enduring the pain, turned out to be fractured....causing an issue that could have been avoided. Staff informed me that this nearly $1500 procedure where I was responsible for at least half would be "no problem" when I asked to pay monthly, so I agreed to the amount where they said we can work out the payments after. But in the end they demanded full payment immediately and refused any partial payment. To me, it's insult to injury when this was an inconvenient bill that could've been prevented. The fact that I've ALWAYS paid the full amount no matter the cost and asked for them to work with me tells me they DON'T know their customers and they are NOT a family oriented business. Unless my mind is changed, help me find a new dentist!!

Dr. Kim is a skilled dentist and excellent in his explanations on what a patient can expect, of…read morewhom I am one. Also, a big hug to the people in the office who keep things running smoothly. Thank you guys! George Groves

This summer, while my 19 yr old was home from college, I had set her up for a dental appointment…read morewith Dr. Russell Kim for a cleaning & check-up. She was DREADING it. She haaated going to the dentist since she had a horrible experience when she was 4 years old (with a dentist we "lovingly" called Dr. Ouch instead of Dr. Uch). Anyhow, she went in to see Dr. Russell, and was so happy with her experience - she had to call me to rave about him and his staff! She said she'd ONLY go to Dr. Russell, period. Yay! Thank you, Dr. Russell.

Having just moved to Hawaii, I was concerned about finding a dentist that would be a preferred…read moreprovider for my dental insurance, and that would meet my needs. Hawaii Family Dental fit the bill! The front staff were helpful in making sure my records from the mainland were there, and that I wouldn't be stuck with a bill that my insurance wouldn't cover. Dr. Moon and his hygienist (So sorry, I forgot your name!) were amazing. They use the sonic tools for cleaning so you don't have to hear the "SCRAPE SCRAPE" of the old fashioned tools. Dr. Moon asked me if I was happy with the appearance of my teeth, which I don't EVER remember being asked by a dentist. When I told him about my cosmetic concerns, he worked out a plan to give me a movie-star smile. He also had a great chair-side manner, and great hair! I'm actually excited to go back and see them again!

My crown I got here for a root canal only lasted about 4 years before needing to be replaced due to…read morelifting. Would not recommend.

I've only seen Dr. Kim a couple of times, but he's very nice. He was recommended to me by a…read morecoworker. I hate the dentist, but both him and his staff made me feel comfortable. My first visit, he recommended I get my wisdoms pulled; YIKES! But it was actually for the best because my previous dentist had been putting it off for a long time. It had started pushing against my back teeth and causing damage. As scared as I was, he recommended an awesome oral surgeon that completed the procedure. I like this place, and expect to be coming here for a long time.

I've been meaning to write a review about how much I love Windward Smiles!! Dr Russell Kim and his…read moreteam are the absolute best!!! I love how at my first appointment he went over my x-rays and exams closely and explained to me all the things I was seeing- and how I could make my dental future look brighter! The office is sparkling clean, the whole staff is very friendly, timely, and they use great technology to make setting up appointments very user-friendly whether you do it from by text, email, or cell! Most of all, I love how it is a family environment! Dr Russell Kim and his family give so much to our community, volunteer their time at church, and are just the nicest family you'll ever meet! So happy to be part of the Windward Smiles ohana!

Highly recommend Dr. Kitamura! Both front staff Marissa and his assistant Emani was very welcoming…read more Dr. Kitamura didn't rush and answered all my questions. Both Dr. Kitamura and his assistant made me feel comfortable since I was a little nervous. Procedure was fast and so happy I was able to get my sore tooth out. Thank Dr. Kitamura and team!!!

I received a referral from my dentist and called to schedule an appointment. The earliest available…read moreconsultation time is 1pm, which I believe is quite late--especially for early risers who prefer to avoid traffic. Of course, they prioritize paying clients.

Friendly and professional staff. Dr. Chang is great. I would recommend him as dentist.read more

Cleaning and X-rays went well. Very thorough and I was comfortable. Will be back. Was able to get…read morein very fast

Friendly, helpful and caring staff. They're all so pleasant…read moreto speak with, schedule appointments, call reminders about upcoming appointments, etc.

Would definitely recommend. Dr shiroma and her team as they were great. Pleasant staff and easy to…read moremake an appointment with. Ain't my first rodeo when it comes to getting a root canal and crowns but my experience went great. Loved that i didnt need a temp crown. I got a temp crown once and i accidentally swallowed it. Their hygenist is great too. She gave advice on how to keep my teeth and gums healthy which i thought was great. Overall, great experience and im glad to found a great dental team. I used to hate going to the dentist. Now i am more eager to take care of my dental health and am glad to finally get a good dental office.

John Oka has been my go to for many years. I have had phenomenal services provided. Must have a…read moreDental Professional.