I went to Milan after seeing an automobile online that I was interested in purchasing. Mr. Robert McKnight was our sales tech that we dealt with. He was so very polite and caring in what I was interested in. He never tried to push any other vehicle on me while I was there. We found the car that i had originally came to look at and purchase. We took it for a test drive. As we were coming back into the lot, I could here a slight "miss" in it and asked him if he also heard it. He agreed that he did. I really wanted to take it home with me anyway because I liked it so much but Mr. McKnight said, "I just couldn't in good conscious let you drive this car home after hearing that "miss" we heard in it; even though it's probably not anything major wrong with it at all. Why don't you let me look around the lot and find you an automobile that will not only make you happy but also one that is free of any problems or "missing" sounds." I agreed, and he put us in his office, made us comfortable with coffee and went on his way searching for my car. We hadn't been sitting there for very long before Mr. McKnight came and said, "I think I have found the perfect car for you! He handed me the keys and told me to take a test run in it and see what I thought. My husband and I got into the car and went up the road a little ways, then returned. I was ecstatic with it! Mr. McKnight was waiting on us when we got back. I'm sure he knew by the smile on my face, it was apparent to how much I liked it! He then gave me the price on it which I couldn't believe, and sent it to the back to be cleaned up. When my 2010 Mazda CX7 returned from being cleaned up, I honestly couldn't believe it was the same vehicle! The dark blue color seemed to change in the sunlight! It was a gorgeous car, with extra features, and new tires. I was even happier with this car than I was with the one I had originally drove there to look at and purchase! I had a wonderful experience at Steve Marsh Ford in Milan and was pleased with my car I purchased but it is the fantastic customer service that we received with Mr. Robert McKnight that will be the determining factor that brings me back for my next automobile I purchase! I was not aquainted with Steve Marsh, Mr. McKnight, or any other employee who works there prior to my visit; nor was I compensated or paid in any way for my review given here. What I have written in this review is the honest and heartfelt way I feel in reference to the kind treatment I received last Wednesday while purchasing my vehicle. Thanks to all at Steve Marsh Ford! read more

Truck has been in service for 38 days. 1 phone call after 27 days, lady was rude, unapologetic and had the worst attitude I've heard from any car dealership in my life. Stay away, Golden Circle much better, will buy my next one there. Langley in Humboldt is good also. read more

I just want to thank Glenn Cooper for being a great guy/salesman he has been so helpful not once but three times selling me cars anyone wants a good truthful kind salesman ask for Glenn Cooper I not only bought NY 3rd car from him but made a friendship read more

Steve Marsh Ford - Car Dealers Near Me - Milan, Tennessee

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I purchased a used mini van on 12/10/22 and less than an hour of driving off the lot it breaks down. When I called the dealership, I spoke with Robert and feel like I was basically told 'we got your money so tough luck.' Turns out that the problem was just the alternator and the total cost of towing and repairs came up to just under $600. I understand that used cars are sold "as is" but the dealer should have a little integrity and not screw over their customers. I have a daughter turning 16 in a couple of weeks and e told her she would get a vehicle with taxes this year, but it won't be from this dealership. $600 cost Steve Marsh Ford more than that in future sales. I will not be back and advise anyone looking for a vehicle to go elsewhere. This dealership cannot be trusted! Update 1/2/23 - It has been almost a month since I bought the vehicle and it has spent most of that time in the shop. I believe I have driven it maybe 5 or 6 days. Repairs and towing have already cost around $800 and more o am being told that I will probably have to take it to a Kia dealership and it will be another $1000-$1,500 to have the problem diagnosed and fixed. I strongly advise everyone to steer clear of Steve Marsh Ford! read more

I would go negative stars if allowed. Sold a used 2011 Fusion at premium used price to my elderly parents. All kinds of electrical issues. Did not stand behind the sale or offer any assistance. You will get better care and service at a shady corner lot read more

My son but a 2012 Dodge Ram truck. Loved the truck. It drove wonderful on the test drive. Had a decent price - $17K. Worked just great......for about 3 weeks. Expect some minor repairs of course - it was a used truck. New brakes - ok. New battery - ok. Oil leak - disappointing so soon, but ok. Then another battery - one month later. Some issue continued into the new year with it starting - needed a new starter. Ok great - back to having a great truck. Oh - now new tires... new drive belt. We are at 6 months and still having issues with the battery being drained. New stabilizer bar, new ignition switch, fix the air conditioning... Total spent on repairs so far = $6300.00, not including tires. 7 months after driving the car off the lot... over $6K to fix a truck Steve Marsh Ford thought was worth $17K. But it doesn't stop there... this week - it needs a rebuilt engine. A freaking engine! 8 MONTHS AFTER BUYING IT. Not from a shady individual, but a reputable business. Ok, so they couldn't have known - it's a default in a part. No recalls. And no - we did not buy the extended warranty. Who thinks this would happen so soon after buying a truck? $10K is what we are being told. Even if we shop around and find a better price, it will mean that repairs on a newer used truck bought less than a year ago have cost more than the purchase price. And because he is upside down on his loan (and who wouldn't be - it has only been 9 months since he got the loan!) no one (including the dealership he purchased it from) will work with him to get him into a better vehicle. "Fix the truck" is the only option they give us. Fix a truck that who knows what's going to be wrong with it next.... I'm disappointed that a company would not stand behind its product. Wouldn't help correct their error in judgement of putting a lemon on their lot and offer it as "excellent customer service" .... Well unless you buy the extended warranty. read more

After having trouble with my previous auto shop doing quality oil changes I decided to try Steve Marsh. My dad has bought multiple cars from them and swears by their service! The service department was awesome and Beth Scruggs was quick to get me in, tell me about any discounts and thoroughly explained what all they checks and any issues they found! I'll go back to them every time for my service needs! read more

My experience at Steve Marsh Ford was horrible. I took my car in for a front wheel alignment. They proceeded to tell me it was $79.99 plus tax. After they completed the job the changed the price to $89.99 plus tax. Their reason for the hidden up charge was they had to balance align all four wheels. After I paid my fee and left a light came on on my dash. So, I turned around to take it back immediately. I didn't make it 100 yards away. When I brought my vehicle in there were no lights on. I made that clear to them. The two ladies at the service counter said to me we aren't mechanics and don't work on vehicles we will get the mechanic. I stated maybe they forgot to reset a light or something giving them the benefit of doubt. No one wanted to take responsibility for the light being on. Instead they tried to make me feel incompetent and kept repeating we don't know why the light is on. One of the ladies Kelly behind the counter came out and sat in my vehicle and tried to look around to see if she could remedy the issue even though she had previously stated she wasn't a mechanic. The mechanic that did the alignment finally came out and said what did you do to make the light come on. I said nothing I just paid my change went up the road and had to turn around and come back. He then stated he didn't know why the light was on without hooking any instruments up or looking under the vehicle to see if he had done anything wrong. Again not taking any responsibility for the issue. Then said thank you for your business and walked away. Unbelievable!!! I then proceeded to take it to Jones Chevrolet to have them diagnose the problem, told them what I had done to the vehicle and what the issue was. They took it back fixed the issue, which was just a disconnected plug at no charge smiled and said they'd love to have my business. If it weren't for the free oil change program at the Ford Dealership for me buying three vehicles from them just last year, I probably wouldn't go back. I feel disrespected and belittled by their staff. Furthermore, I had to waste my time going to another dealership. read more

I have been to the dealership many times and have friends that have all had good experiences at Steve Marsh. They pretty much have anything that you could want to buy on their lot. The service department always gets me in and out. read more

Call Steve Marsh and talk to Beth Scruggs for your automotive needs/questions. She's a very sweet and patient young lady and can answer any of your questions. If she can't answer certain questions she will redirect you to someone who can. read more

I went on New Year's Eve to look at a vehicle and was definitely interested in purchasing. I had taken my lunch break, went through some of the process (credit & value of trade-in, etc.) and had to return to work. I left my cell number. After a phone call regarding down payment, I was advised that they might close early, which was fine as my office was going to close early. I didn't hear anything and I had assumed they left early. The next day, the vehicle was missing from their website. I texted the saleman and was told that someone with cash had came in and bought the vehicle. I felt betrayed and thought they could have at least given me the chance to come back to purchase the car. It was wrong and I was crushed. Will not go back. Will not recommend. read more

Buyer Beware. Steve Marsh Ford will try to charge you tax and then have you pay twice when you get tags. They will lie about Doc fees, and do not follow through properly with the documentation. When you call them out on it, they make it your fault. I bought a truck was told the tag would come in the mail. Instead stack of paperwork with a cover page that said "take all of these papers to the courthouse". I did and the courthouse informed me they had not received the taxes I paid from Steve Marsh. They said usually the dealership send the paperwork to them with a check and I get my title and tags. Instead they sent me to take care of all of this even though I paid them $499 in doc fees to handle the documentation. They say it is my fault that I should have called them before going to the courthouse. Now that I have made a fuss they say they are sending me a $464 check but I had to pay $506 at the courthouse. You may be fine buying there if everything is smooth, but if you and issue they do not have the customer service skills to make things right, or even admit it is their fault. It will be your fault and they will say" nothing I can do". Just avoid the hassle, plenty of places to buy cars to have to deal with these liars. read more

On 10/30/18 I called Steve Marsh Ford to inquire about a online advertised 2017 Ford Expedition EL. The price online and on their own website was $26590. I asked why it was so low and asked the gal to confirm it was indeed there and it's price since I lived 2 1/2 hrs away and wanted to make sure everything was correct online. She called me back to confirm that the advertised price was correct. I said great, and made an appointment to drive all the way down there for the next morning. My wife and I made the drive down and test drove the SUV and said great let's do the paperwork. Then after an hour of waiting and filling everything out the internet sales manager comes out and says that they have made a mistake and the online price was incorrect because of "fat" fingers typo! I had inquired 3 times as to the low price as was told the reason was they were in a rural area and that's why their price was so low. Well it was described as a "mistake" and the new price was increased by 10k! after we had taken the day off drive down to purchase this SUV. Ti day the least we didn't purchase it but I want to warn anyone else of this type of thing! Beware of these guys read more