Wish I could give zero stars. I had a very poor experience with Integrity Auto Diesel Repair and…read morewould not recommend them.
I brought my 2024 F-450 in for exhaust and EGR-related work. From the beginning, we agreed on a set price, and I was told the truck would be completed the same day as long as I dropped it off when they opened. I did that, but the truck was not worked on that day at all.
I was also told the work and tuning would be handled in-house. Instead, my truck was driven about 30 minutes away without my permission or being told ahead of time, so someone else could tune it. After that, they still did not complete their part of the work until about four days after I originally dropped it off.
When I picked the truck up, they then told me the tune plug was not included, even though it was discussed as part of the set price. On top of that, my paint-matched front grille was damaged in multiple spots, and it looked like no care was taken around the truck.
The biggest issue happened immediately after leaving the shop. Less than a mile down the road, I heard rattling. I checked underneath and found that the exhaust was missing bolts and the exhaust hangers were not installed. That is something that should have been caught during a proper test drive after the work was completed. I turned around and brought it back, and even though this was their mistake, they did not treat it with urgency. I had to sit there for over an hour while they worked on other vehicles first.
There was also a drivability issue after the work was done. The truck would surge while cruising at certain speeds, with the RPMs fluctuating up and down. When I brought it up, I was told it was probably fine, and they even tried saying my transmission may be bad. This is a 2024 truck with only about 25,000 miles and it has never towed. The issue was not there before the work was done. They never figured it out. I later found out the truck needed a TCU tune because the added power required increased transmission pressure. That should have been known by a shop doing this kind of work.
I also had to ask multiple times, around four or five times, just to receive the tune files. When I asked questions about the tuning, they said they did not know because it was not done in-house, even though I was originally told everything would be handled in-house.
Overall, this was a very frustrating and unprofessional experience. Between the delays, the truck being taken elsewhere without my approval, the price disagreement, the damaged grille, the missing exhaust bolts/hangers, the empty secondary coolant reservoir, and the unresolved drivability issue, I had nothing but problems. I paid for convenience because I did not want to work on my brand-new truck myself, but I ended up dealing with more issues than if I had just done it myself.
I would not take my truck back here, and I would strongly recommend others be careful before trusting them with their vehicle.
