Toyota is trying to get us to pay for HALF of the repair on our back gate motors on our RAV4. Even though we've been bringing up this problem for 3 years (2.5 of those years the car was under warranty), and we have it DOCUMENTED that we've brought it up. They waited for the warranty to run out first. We've been loyal customers of Toyota for 20 years - until now. Courtney Hughes (service manager) is the one trying to get us to pay for half of this. UPDATE: Lynn Webb and Spencer Richardson fought for us and they are covering the repairs, so I bumped the 1 star review up to a 3 STAR review only BECAUSE of Lynn and Spencer fighting for us. We've dealt with Lynn for years and he's always been a straight shooter. Courtney didn't have the COURAGE to call us herself. She does not belong in a management role. read more

Anthony Parson delivered just what he promised. My Highlander needed spark plugs changed and after getting quotes from another local service he was able to come in for less money and made good in his service time as well. We have used Robinson in the past for regular services and will continue to give them the opportunity for our business. read more

Our Toyota's transmission radiator was struck by a rock just outside of Jackson, Tn, which required immediate attention. I was assigned Vince Worley as my service writer. His care and efforts went above and beyond in helping us to coordinate with our extended warranty provider, coordinating a rental car to get us back to our home in Dallas, and acquiring the last radiator in stock, all done efficiently and expediently. He coordinated with us regularly as to the status of the repair over the next week. He was very understanding and diligent in meeting our needs. We could not have asked for a more caring and considerate treatment. I highly recommend Vince and Robinson Toyota for all your service needs. - Bill Quaglia read more

Home mechanics beware: Robinson Toyota marks their prices up above retail price at the parts counter. Shop ANY Toyota dealership OEM parts price and you will find them at 50% ~ 75% lower than the pricing from Robinsons. The cheaper the part the higher the mark-up. I am able to order OEM Toyota parts from a dealership outside TN and have the parts shipped to my house for significantly less than picking parts up at Robinsons. Parts staff is friendly but unless you need a part the next day for four times the price. Shop another dealership. read more

My wife and I had stopped in at several dealerships in search of a fair deal on a new vehicle and after some bad experiences we happened to stop at Robinson Toyota. What a breath of fresh air! Fair dealing and no abitrary dealer "adjustment" mark ups. The price was the price. Our salesman, Brian Shepherd was personable and efficient and put together the deal, including the test drive, negotiation, and trade-in in record time. The finance manager, Ryan Lindsey was patient in providing all options and walking through the numbers for each option which helped in making an informed decision. Brian and the sales manager Michael Steinbach even cleared up a misunderstanding with plate transfer the next day, which was caused by misinformation from our county clerk's office. This dealership is a destination and will see repeat business from me. read more

I got my cruise control put on my 2008 Tundra and some factory notices fixed on my 2009 Tacoma here. Vince in the service department took very good care of me and my two trucks. If I ever decide to trade up to a newer Toyota, I will avoid Memphis and come directly here to Robinson Toyota. Great job, people!! Thanks!!!!! read more

Beware this Auto Dealership under their new management. Jeff Patrick Robinson Toyota in Jackson, TN October 18, 2017 It appears that their current management and staff allows or condones salespeople telling lies and committing or attempting to commit fraud. Patrick had a bad reputation for fraud while working in Dickson, TN. I do not think the owner will think this review is funny. Dealing with them while trying to purchase a vehicle was a very, very bad experience. I've dealt with them several years ago with good results and a positive experience. They obviously no longer value their public reputation. * This is my personal opinion based on my experience with this business in Jackson, TN. read more

Robinson Toyota - Jeff Patrick who represented himself to me as the sales manager for Robinson Toyota. - Car Dealers Near Me - Jackson, Tennessee

Robinson Toyota, specifically Carl and Bryce, made buying a car as easy as it can be. My last vehicle buying experience was a nightmare, so I had reservations when I went into Robinson Toyota. Carl greeted us warmly and was more than willing to let us check out and drive the vehicle we ultimately ended up buying. Bryce was also very hospitable, unlike other finance personnel at other dealerships. He treated us like we were his neighbor and didn't try to pull the wool over our eyes with any car sales nonsense. Even after buying the vehicle (which was Used), Robinson was more than willing to fix a couple of issues that we found within the first few days of having the vehicle. If ever buying another Toyota, I would not hesitate to go back here. read more

Great help on purchasing my 4Runner by Carl Diffee. The service department is always friendly and does a good job. Also the shuttle service is awesome. read more

I just purchased a 2014.5 Camry Le for 236.00 a Month Easiest Car dealer I ever Dealt with . Best looking Cleanest most professional dealership in Jackson Tn read more

This by far is the best service I have ever received. I had a mishap on I-40, where I could not avoid running over an old,shredded tire. The cover for the undercarriage of the car was practically pulled off. I luckily came across Robinson Toyota, and had the good fortune to meet Mr. Lynn Webb. Mr. Webb was so kind and courteous. He immediately assured me he would do all he could immediately to fix the issue. What I liked best was the caring attitude displayed by Mr. Webb, and the rest of the staff. He actually said, " If it were my wife, I would not want her stranded on the side of the road". Even though I live in a different state, I am going to make it a point to come back to this location to get my car serviced. The staff are wonderful! read more

We live in N Mississippi & stopped by Robinson Toyota while visiting family in Jackson, Tn. This was the most pleasant experience I have ever had with a auto dealership. Christopher & Eric were so helpful. They printed out, to the penny the price for the car (included tax) that I was looking at. They also gave me a printout of what my car is worth, since I said I intended to sell it to a friend. We weren't prepared to buy a car that day & they knew it, but they still took the time to help us. Chris told us they were cheaper than anyone else, & he was right, I came home & checked. We will be back. read more

Chuck Furtell was my salesman, if you want to call him that, showed me a suv that I was seriously going to purchase. I even put a deposit down to hold it for me But Chuck was about to go on vacation and forgot to put the sold sign on the car I wanted. Well the next day another salesman sold the car from under me. Of course I was angry but the other salesman I talked to Mark Welch and a manager named Chris didn't seem like it mattered that this happened to me. Oh I got we will find you another one blah blah blah but I heard from them the next day is all. I don't know if it was that I am a woman or what but I will never try to do business with Robinson Toyota. I don't trust them I don't recommend them to anyone read more

I am giving Robinson Toyota five stars based solely on their service department. This past month we traded our 2005 Avalon for a 2011 Tacoma. My husband insisted that he stay with Toyota because of the outstanding customer service provided by Robinson Toyota's Service Department, in particular manager Ronnie Patterson. So when it became time to trade I went first to Robinson Toyota, but I was very disappointed in the sales side of Robinson. At Robinson I was offered $3,000 less for my Avalon trade-in than I was offered at both Wolfchase Toyota and CarMax in Memphis. Ultimately we ended up purchasing my husbands Tacoma at Wolfchase Toyota, and were offered a purchase price $799 less for the exact same truck and we received $3,000 more for our trade-in than Robinson was willing to pay. With the purchase of a new Toyota there is currently an incentive called Toyota Care that provides two years of free service. My husband is such a loyal Robinson Toyota customer that he was almost willing to pay the price difference when he thought that you could only utilize the Toyota Care perk at the same dealership that you purchase your vehicle at. Luckily Toyota Care can be used at any service department. I highly recommend the Robinson service side, but would encourage Jacksonians to price shop around before purchasing here. read more

I just had my car serviced at Robinson Toyota. I have an older Toyota I bought in Florida. EXCELLENT customer service---Matthew in the service department told me what would need to be done(my Toyota has a lot of miles on it) but did not push on the 'nice to do items'. VERY nice atmosphere--friendly people who go out of their way to make you feel welcome. Modern, comfortable waiting area for service customers. read more

I moved here from another state and Robinson's service department has been caring for my vehicle ever since. The service staff is friendly and professional and the work is always well done. I always make an appointment and wait in the waiting area. It's very comfortable, clean, and pleasant - free wifi, free bottled water, free coffee & donuts! There is a play area for kids, too. Based on the service department I would shop here first for my next vehicle. read more

I recently purchased a vehicle from Robinson Toyota and was extremely disappointed in the overall experience. The day I purchased the vehicle, the sales staff was distracted by a sporting event on TV. They were more interested in the outcome of the game, than the outcome of my experience as a customer. I know I was given false information on the condition of the vehicle and since had to bring it back for several issues. During the sales process, I was NOT given the opportunity to test drive the vehicle as I was told there was another buyer in the building and it was basically "now or never". I made a rushed decision (which I take responsibility for) and to no surprise I have since had multiple issues with the vehicle and found additional damage to the vehicle I did not discover during my rushed purchased. Moving past the damage and problems with the vehicle, I have also not received a title to the vehicle I purchased. Upper management's attitude is one that is typical in an industry that remains a dinosaur to modern customer service and personalized treatment of each customer. Dismissive, argumentative, interruptive and confrontational are the words I would use to describe treatment from upper management. My recommendation is to choose another dealership. read more

I was looking all around Jackson for a shop that could mount and "road force" balance 4 new, very expensive, tires on new rims. The youngster at the Firestone counter gave me a price of over $160.00. I walked out after asking him if he thought I was stupid or something. On my way down Vann drive I was going past Robinson Toyota and thought I'd stop there just to see what kind of crazy price a new car dealer would hit me with. When I was told $50.00, I just knew that was going to be a price for each wheel, but it wasn't. $50.00 tax included for all four, The work was done in under two hours. I am completely satisfied and will return to Robinson Toyota for service in the future. read more

5 star dealer right here!! the customer service and salesmanship went above and beyond my expectations. i dealt with over 10 plus dealers in searching for a new car and none of them came even close to the service that Robinson Toyota offers. not to mention, i live three hours away, and the service Robinson Toyota provided me in my car shopping made the trip worth every penny. oh and they delivered the car to me! i dreaded dealing with some of the other dealers, but not Robinson Toyota. Highly recommended. read more