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    Serra of Jackson

    2.2 (27 reviews)
    Open 8:30 am - 8:00 pm

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    Sunny S.

    Buyers beware!!!  Please read if you have the time. I purchased a used 2014 Infiniti Q60 from this dealership.  I worked with 2 salesmen, not sure why it was 2 but I requested all damages and cosmetic imperfections of the vehicle.  Both salesmen were very nice, that is why I am not naming them here but this is about management and the owner.  I was sent video, pictures and written text messages of all the damage on the vehicle.  I was happy with what was presented and made the purchases.  I am a nurse and once COVID initially all the flights kept getting cancelled.  After 6 weeks I was able to fly out TN from CA.  I was happy they had their staff drive the vehicle to me at the airport so I could drive it to GA and have it transported back to CA.  Once I reached GA I had the car washed, once it was washed I saw many cosmetic imperfections that were not presented to me, 11 total, such as rust, scratches, dings and cracks. It also looked like someone got a touch paint marker and went over the whole car with it as I found the pen in the glove box.   The major one was a dent on top of the driver fender that was not in the video or pictures presented to me by the 2 salesmen. I immediately informed my salesmen and they informed me they would let their manager know, after 3 weeks of run around from the manager I was basically told I was out of luck.  I was hoping if I contacted the owner and provided him the evidence of damage not properly presented prior to purchase he would be able to help, I only requested assistance in fixing the large dent on the fender that was covered by touch up paint and not the 10 other things.  He called me back immediately, made me feel important and said he would call me back the next day, 2 months later, 10 voice messages left, several emails I heard no response and had to have the office manager get in touch with him, finally after 1 month of being unable to get a hold of her I receive an email from her per the owner I purchased the car "as is."  So this dealership got away with it, I purchased the car thinking the exterior was in great condition but it was actually in poor condition.   In a pandemic like the world is going through now when health care workers  and nurses such as myself are being treated with high respect and integrity I would never think I would be taken advantage of in this way. Shame on them.  It looks like even in 2020 the old thinking of a "used car salesman" still exists.  Best of luck to Mr. Hamady and his staff thank you for the valuable learning experience.

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    11 months ago

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    1 year ago

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    2 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    Advance Auto Parts

    Advance Auto Parts

    (3 reviews)

    I bought a couple of relays and a 50Amp fuse for my 2004 Toyota Camry. I bought them online by…read moregoing to the Advance Auto Parts website. The Parts were not available through advance Auto parts. On Advance Auto Parts website it said that the parts were available from them at my local Car Quest Auto Parts Store. I purchased the parts from CarQuest Auto Parts through the Advance Auto Parts website. Turns out I didn't need the parts I ordered. I took the parts back to the CarQuest Auto Parts store I had purchased them from with my receipt. CarQuest Auto Parts employee told me that CarQuest Auto Parts would not take the parts back or give me a refund since I had purchased them through the Advance Auto Parts website and that I would have to take the parts with my receipt into an Advance Auto Parts store to get a refund on my purchase. So I drive 38 miles to North Highland in Jackson, Tennessee to Advance Auto Parts to get a refund for my purchase that I didn't need. I take the parts to the counter and show the receipts and the parts to the employee there. Then the Advance Auto Parts employee tells me that I would have to take the parts back to the CarQuest store where I purchased them from because the receipt stated that it was from CarQuest. I then explained to him that I had purchased the parts online through the Advance Auto Parts website and that CarQuest had been referred to me through Advance Auto website. I had tried to return the parts to CarQuest but since I had bought them online through Advance Auto website, I would have to return them for a refund at Advance Auto Parts. I told him I had called the store before driving 38 miles and explained the situation to someone there and whoever it was I spoke to, said that they would give me a refund. The employee then got really upset and told me I would have to come back the next day when a manager was there in order for me to get my refund. Well, needless to say, I won't be giving Advance Auto Parts on North Highland Avenue in Jackson, Tennessee any more of my business. The employees were rude and were sitting on the counters when I came into the store. They acted as if I was wrong for coming in and it really upset them to have to get down off the counters and stop talking to their girlfriends to wait on me. If this goes on all the time there, they will be out of business soon enough. I wouldn't recommend this place to anyone. Especially if you need to buy car parts. If they are trying to run off business, then they should be very successful. I wouldn't have given one star, but had to put that up to leave a review. No stars. Minus starz. Zero.

    I'm just glad there was a Auto Zone one business over. Advanced auto parts sold me the wrong part…read moreand told me no refunds after selling it to me. And I told them and showed them exactly what I needed. When I went to Auto Zone, they put the piece on for me then I paid when I was satisfied. I recommend Auto Zone... cheaper price and better service.

    Serra of Jackson - car_dealers - Updated May 2026

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