I was looking for a particular vehicle months ago, it sold before I could put down a deposit, and…read morerecently another one came in and Rachel remembered I was looking for that particular one, let me know they had it, and I bought it! Buying out of state was an added obstacle, but Rachel did all she could to make it easy. My only complaint was that finance was incredibly pushy about add ons. I would buy a vehicle here again and recommend it to others.

We bought my car back in 2019 along with the extended warranty. That expired and I needed to get a…read morenew policy. Daphne is awesome!! She is extremely helpful and makes things happen easily!! I highly recommend getting with her for any policy needs you have!

For the most part they are ok. They however need people who know how to talk to adults like they…read moreare adults instead of talking to them like a child in a condescending way.

After dealing with this company for almost a year now I don't recommend. They take advantage of…read morepeople who don't have good credit. They let you think they are giving you the best deal and they will take care of everything. Nope they sell you a car for 20,000.00 that is only worth 4000.00. Isn't exactly in the best shape after driving it awhile you start to find out it has multiple problems. They charge you randomly for fees you have no clue about and when you try to talk to them about it even when you're at work and can't be on the phone. they try to say they are helping you but that you still owe the money and can pay over the phone for yet another fee and if you don't you will get more fees added every day. They call me multiple times a day leaving no messages till I call and complain. Then send a text saying your delinquent when your not.

I called this dealership out of the blue because I needed to find a car transport that would go to…read moreParis, TN. I called Prime Auto, and while my question was pretty random, they kept asking around the entire dealership until they found someone who knew about good car shippers. The whole time, they knew I wasn't buying a car, but they helped me anyway. That's pretty cool.

This is just my experience, and I hope it helps someone else avoid making the same mistake I did…read more When I bought my vehicle from Prime, I felt rushed through the process and into signing a contract I wasn't completely comfortable with. At the time, I convinced myself everything would work out, but looking back, I should've trusted my gut and taken more time to really understand what I was signing. Fast forward to today, and I'm about $10,000 upside down on the vehicle. My monthly payment is almost as much as my rent, and that's a financial burden I deal with every single month. I'm not posting this because I'm bitter. I'm posting it because I don't want someone else to end up in the same position. Buying a car is a huge financial decision. Take your time, ask every question you can think of, read every page, and don't sign anything until you're 100% comfortable with it. If you feel rushed, it's okay to walk away and come back another day. I wish I had.

The 1 star is for the good buying experience we had when I helped my Mom choose a car at the…read moreJackson, TN CarMax. It is also for the full engine replacement needed after only 1,132 miles. The car only has 50,463 miles on it. Huge mistake doing business there and I am sick over it.

I have purchased a 2017 Jeep grand Cherokee after owning the jeep for two days found out it was…read morehaving transmission problems, AC problems, steeling problems, and found out later that it was involved in a whole accident were pieces of fender did not line up on the car and aftermarket parts was bought to fix the car. After owning his vehicle, I complain to Carmax about all the concerns that I had. They kept my car for two months. I only had a loaner for two weeks after that I had to pay for the loaner out of my own pocket. After getting a phone call several days later after keeping my car for months there was nothing wrong and that I could not return the vehicle in because it's been sitting on their lot for two months. with my vehicle and that my concerns I was having was issues that other have with people purchasing use vehicles. So I decided not to purchase the warranty, which that what they wanted you to do because it absolutely covers not anything on the vehicle you still owe be out of pocket so I decided to purchase a warranty call endurance endurance got the vehicle in to Christian Brothers found out the transmission was water damaged found out all four tires was bad, Brake pads was wore down to the metal rollers was scratched, and one was cracked. The AC had a moldy smell coming from it due to several leaks. I purchased this card online and didn't notice it until I've actually brought the car home, but the car was full of dog hair all in the ceiling embedded in the seat they did cover the expenses to cover that. But anything mechanical wise, they did not fix on my vehicle. I haven't even owned this vehicle for a year yet and endurance has already spent over $15,000 just replacing parts on this vehicle. That I own paid $17,000 for Yes it is still running but that is no thanks to Carmax for selling me a water damage car . Please look up under them and look up the seat. I had an extensive amount of rust under the seat and under the vehicle. I will truly say I will never purchase from any Carmax ever before because they all are Ran the same. This is my second vehicle. I have purchased from them and will most definitely be my last. I have recently got the truck fixed to 100% no help from Carmax at all just wise thinking and smart thinking from sitting at a desk for use vehicle but if you want your car fixed right and you do choose to go to Carmax, leave that warranty where it at buy your own

Our experience was fantastic from start to finish. communication was good, they returned calls and…read moreemails promptly. We did purchase a car and are satisfied with the purchase. We had a small glitch that was taken care of promptly. Staff is respectful and work with you well. I would recommend them to anyone!

I wrote a bad review due to lack of communication. I have recently been back In contact with the…read moreowner and he has been very helpful and responsive. He took my car back in to have the repairs done and was very respectful and kind, thanks Oj and i look forward to more adventures with you and will recommend to anyone

Had the worst Customer service I've seen at a dealership. And most of the vehicles have dents and…read morescratches all over them

I would give zero stars if it was possible. A close friend of mine came here to finance his first…read morevehicle. The salesman Ben Tournier did not disclose the terms of the loan and took advantage of the fact that my friend is an inexperienced buyer. My friend attempted to return the vehicle the next day after we went over the financial paperwork. The salesman Ben proceeded to cuss at him for expressing his distaste and then he was threatened to leave the lot. It is absolutely disgusting to manipulate inexperienced buyers. Do not purchase here. This place has no morals or ethics. I repeat DO NOT PURCHASE HERE.