The 1 star is for the good buying experience we had when I helped my Mom choose a car at the…read moreJackson, TN CarMax. It is also for the full engine replacement needed after only 1,132 miles. The car only has 50,463 miles on it. Huge mistake doing business there and I am sick over it.

I have purchased a 2017 Jeep grand Cherokee after owning the jeep for two days found out it was…read morehaving transmission problems, AC problems, steeling problems, and found out later that it was involved in a whole accident were pieces of fender did not line up on the car and aftermarket parts was bought to fix the car. After owning his vehicle, I complain to Carmax about all the concerns that I had. They kept my car for two months. I only had a loaner for two weeks after that I had to pay for the loaner out of my own pocket. After getting a phone call several days later after keeping my car for months there was nothing wrong and that I could not return the vehicle in because it's been sitting on their lot for two months. with my vehicle and that my concerns I was having was issues that other have with people purchasing use vehicles. So I decided not to purchase the warranty, which that what they wanted you to do because it absolutely covers not anything on the vehicle you still owe be out of pocket so I decided to purchase a warranty call endurance endurance got the vehicle in to Christian Brothers found out the transmission was water damaged found out all four tires was bad, Brake pads was wore down to the metal rollers was scratched, and one was cracked. The AC had a moldy smell coming from it due to several leaks. I purchased this card online and didn't notice it until I've actually brought the car home, but the car was full of dog hair all in the ceiling embedded in the seat they did cover the expenses to cover that. But anything mechanical wise, they did not fix on my vehicle. I haven't even owned this vehicle for a year yet and endurance has already spent over $15,000 just replacing parts on this vehicle. That I own paid $17,000 for Yes it is still running but that is no thanks to Carmax for selling me a water damage car . Please look up under them and look up the seat. I had an extensive amount of rust under the seat and under the vehicle. I will truly say I will never purchase from any Carmax ever before because they all are Ran the same. This is my second vehicle. I have purchased from them and will most definitely be my last. I have recently got the truck fixed to 100% no help from Carmax at all just wise thinking and smart thinking from sitting at a desk for use vehicle but if you want your car fixed right and you do choose to go to Carmax, leave that warranty where it at buy your own

They're eager to sell to you, not so much support you afterwords…read more... The situation: I live in Memphis and found a car I liked online at GCA in Jackson. Found a ride to check it out, liked it, and bought it. During the paper work, I was told that they would take care of the licence plate and send it to me since I live pretty far from the dealership. In the meantime, I was given a drive off tag that is only valid for 30 days. That was September 26th, 2019. Today is October 28th, 2019, my temp tags are 2 days expired and still no plate in the mail! Let me rewind a bit and tell you why they deserve this single lonesome star from me. Last Monday when I realized my plates still weren't in yet, I gave them a call to find out what was going on. The lady who answered (secretary or something, directing calls) sent me to some womans voicemail. I left a very detailed message explaining my situation, and to have them call me back. Tuesday goes by, no call from them. I call back on Wednesday, same secretary lady answers and sends me to a dudes voice mail this time. I leave yet another message and anticipate a call back... nothing. Thursday I call and I'm starting to get frustrated at the lack of communication they have with me. So when secretary lady answers this time, she sends me to another voicemail. I call back immediately and explain no one is answering, and I need a solution asap. To my dismay, she asks me if I can drive to Jackson to come pick up another drive-off tag. Of course I say no and add that they have had a month to get me my licence plate. I will not drive an hour and a half out of my way, I will not spend money on gas, and I certainly will not take time off work to come pick this up. This is not supposed to be MY emergency, its theirs for not following through with this. She goes on to say they don't have any control over the court. I agree and reiterate that they have had a whole month to get this to me, and to stop passing the buck. "Well we've had a lot of people have this issue," she goes on. I ask, "ok whats the solution if this is so common?" Secretary lady takes my sense of urgency as me being "rude," and pawns me off to the guy who sold me my car because she cant handle a disgruntled customer. (find a new job then) The sales guy finally gave me a decent answer and explained that they had dropped it in the mail earlier that day, and it would be overnighted to me. OK great! that's all I needed to hear at that point.... Friday: NO PLATE Saturday: NO PLATE, TEMP TAGS EXPIRED Sunday: NO PLATE Monday: NO PLATE, I called the dealership again! Secretary lady answers, I immediately ask for HER manager. I get sent to another voicemail. Call back. Ask for her manager again! Finally got on the phone with someone. I make my case, told him what I was going through, and he said this was the first he has heard of this. Says hes going to get to the bottom of it and call me back. In the meantime, the guy who sold me my car calls me and says that the plates WERE NOT SENT Thursday because the mail had already gone out that day or some BS. OK cool, the sales guy lied to me! Manager calls me back afterword and asks me if I can drive to Jackson!! (DUDE! My tags are EXPIRED!! I can't drive!!) I tell him no, I'm not driving on expired tags, someone needs to drop this off. He continues with, "well I don't think you're going to have any issues driving like that." I argue with him that I refuse to drive illegally because GCA fucked up. After a short back and forth, I finally convince him that someone needs to drop off another drive-off tag at my house, TODAY. I suggest this, only because before I bought the car, they offered to come pick me up in Memphis to go look it. (They're so eager to sell, not so much to make a mistake right though.) So at the moment, I'm still without a valid tag, and have no clue if anyone will actually come through with a new tag today. We shall see... Conclusion: Once you're out the door, they don't care about you anymore. They expect their customers to jump when THEY screw up. They will not follow up with you nor call you back unless you're trying to buy a car. They lie to you to get off the phone. They cant handle a customer demanding what they deserve/need. I urge everybody to buy elsewhere. Customer service is a joke here.

Was looking for a cross between a pickup and suv. The…read moresalesman TC was excellent. I told him whar i was wanting and what my situation was and we were able to work out a great deal within a few hours. TC made the car buying experience very enjoyable. All the staff were great with smiles and greetings. Will be a return customer. Not just a sale atmosphere. Very professionals and fun to actually a great buying experience

For the most part they are ok. They however need people who know how to talk to adults like they…read moreare adults instead of talking to them like a child in a condescending way.

After dealing with this company for almost a year now I don't recommend. They take advantage of…read morepeople who don't have good credit. They let you think they are giving you the best deal and they will take care of everything. Nope they sell you a car for 20,000.00 that is only worth 4000.00. Isn't exactly in the best shape after driving it awhile you start to find out it has multiple problems. They charge you randomly for fees you have no clue about and when you try to talk to them about it even when you're at work and can't be on the phone. they try to say they are helping you but that you still owe the money and can pay over the phone for yet another fee and if you don't you will get more fees added every day. They call me multiple times a day leaving no messages till I call and complain. Then send a text saying your delinquent when your not.

Had the worst Customer service I've seen at a dealership. And most of the vehicles have dents and…read morescratches all over them

I would give zero stars if it was possible. A close friend of mine came here to finance his first…read morevehicle. The salesman Ben Tournier did not disclose the terms of the loan and took advantage of the fact that my friend is an inexperienced buyer. My friend attempted to return the vehicle the next day after we went over the financial paperwork. The salesman Ben proceeded to cuss at him for expressing his distaste and then he was threatened to leave the lot. It is absolutely disgusting to manipulate inexperienced buyers. Do not purchase here. This place has no morals or ethics. I repeat DO NOT PURCHASE HERE.

They did an amazing job! I made an appointment for 2 recalls, oil change, and tire rotation. When I…read moresetup the appointment, I was told that they wouldn't be able to finish one recall because they didn't have the tool yet so when I picked up my vehicle, I was ready to schedule my next appointment but not only did they take care of the oil change, rotation, and both recalls but also completed a full inspection! The people in the service department are awesome!

DO NOT TRADE OR BUY !!!! BAD!…read morePurchased 2025 GMC Yukon Elevation on 3/28. Three repair visits between 2/28 and 4/17 for the same issue. Should be covered by TN Lemon Law. Last visit the the vehicle got damaged by a hail storm- $3865.91. Should be covered by Dealer Open Lot (DOL) insurance. I did not sign anything relieving them of the responsible to protect my vehicle while in their procession. THEY ARE NO HELP!