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    Steve Bean Golf Schools

    5.0 (6 reviews)

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    2 months ago

    Great instructor ! Had a 1 hr session with him and was able to diagnose and fix my swing. Super helpful

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    5 years ago

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    6 years ago

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    Golf Galaxy

    Golf Galaxy

    3.4(10 reviews)
    14.7 mi

    My husband and I had the worst experience with the Redlands Golf Galaxy Store. Saturday morning we…read moregolfed and my husband's Ping driver shaft broke right after he hit the ball. No biggie he thought he'd just take it back to Golf Galaxy in Redlands where he purchased less than 4 months ago. That's was our big mistake purchasing it from Golf Galaxy in Redlands. Lee, the Store Manager accused my husband of breaking the club intentionally by snapping it half. All my husband asked for was a new shaft not a new club just the shaft since it was in the one year warranty time frame. Lee could have given my husband a shaft off the shelf and shipped the broken shaft back to Ping no skin off this Company teeth just ship it back. But No Lee refused to assist my husband in obtaining a replacement shaft unless he purchased it. Well my husband and Lee went round and round about just replacing the shaft. Ultimately he asked my husband to leave the store and even after my husband explained to Lee he had a competitive tournament next week Lee was not moved. That's where I come in. We still had a broken shaft so I called Golf Galaxy corporate spoke with a really nice and helpful guy he advised me in order to get it replaced we would have to take the shaft to an authorized dealer. For me it was either Golf Galaxy 5 mins away or Roger Dunn 30 min away. Well there was my mistake I too had little conversation with Lee. He was the rudest Manager I've ever met. He accused my husband of slamming his broken shaft on the equipment repair counter at the back of the store and then he changed his story to my husband slamming it into the palm of an employee causing injury by leaving splinters. That's when it gets interesting. Then he said he had it on video. Well shot if my husband truly did this of course I'd want to see the video. So I said show me the video I want to see this video. When I said this his demeanor changed. I then realized this dude is lying to me to shut me up. Well he didn't want to show me the video and when I confronted him about lying to my husband about not being able to find the sale in his records, telling my husband it was his first day there at the store then changing it to being there 10 years he became agitated. We went around and around about customer service or lack there of and I told him how Roger Dunn would not treat there customers like this he told me to just go to Roger Dunn. I told him No we purchased the club there and I wasn't driving 35 minutes to Roger Dunn. He inferred he did not have to replace the shaft . He said once we make a sale it's on the customer. Finally he took the shaft but said there was no guarantee that Ping would honor there warranty because where the shaft broke. I explained to him again I was there and witnessed the shaft breaking. Husband hit the ball shaft broke and that's what happened end of story. He handed me a receipt for the broken shaft and here I am just a frustrated as can be. Lee needs to take a class in Customer Relationship and maybe do some mentoring with the Upland Store Manager we didn't get his name but great customer service skills.

    I recently went to Golf Galaxy for the first time. I had my clubs re gripped and bought a new shaft…read morefor my driver. When I arrived to the Golf Galaxy I asked the registered representative (super nice girl) where do I need to go to make an appointment to get my irons re gripped, she instructed me to go in the far right corner of the building and someone will help me. As I arrived to the fitting dept the store was pretty dead, no rush hour. I was waiting for a few mins to get someone's attention at the fitting dept finally someone came out the back and the guy walked passed by me and didn't acknowledge or even greet me. Not even a "Hello I'll be with you in just a min" nothing. So I continued to look around the grip section to see what I wanted to purchase. I noticed the same guy that walked past me was in the middle of the isle next to the fitting dept talking to another associate and just mingling, not helping another customer. I walked up to him and asked nicely "Hello, do you work back here" he replied "Yes" but had smirk on his face as if I was bothering him. He finally went to the register and asked me "How can I help you?" I said "I'm looking to get my irons re gripped and get a new shaft for my driver" I asked "May I have your name" he said "my name is Hunter" I than asked Hunter if he had any recommendations on brands for a shaft? He really didn't seem enthusiastic to help just sat on his chair and continued to enter in all my information on his system. So I just proceeded to look at what they had and went with the same brand I originally had on my driver. Normally with this service I would've just left but I was planning to head out to a golfing trip and turn around was pretty fast (24 hours) I wish I would've caught the gentleman's name when I picked up my clubs because he was more friendlier and seemed to that he was willing to help. Hunter, I didn't feel like the level of customer service matched what I was expecting. It came across a bit dismissive. I'm sharing this because good customer service makes a huge difference, especially in a place where people are looking for guidance and expertise. Taking a little extra time to listen, engage, and be approachable can really improve the experience for customers. I hope you take this constructively and use it as an opportunity to improve. Thanks for hearing me out.

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    Steve Bean Golf Schools - golflessons - Updated September 2026

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