I found the staff at this store completely unhelpful and one particular individual was outright rude to me including the use of the F word. He continually shouted at me to lower my voice whilst I pointed out that he was the only one shouting. Whilst I tried to resolve my issue with a very pleasant manageress, this idiot stood nearby staring at me in an aggressive way and when I asked what he was doing, he replied " security mate". I was only questioning a charge on my card from a couple of days prior. This idiot obviously thought he was a bouncer of some sort as he then paced around muttering things that I couldn't even hear. There is a real issue in this store with staff training and the way that they both address and speak to customers. I am an46 yr old MD of a company, a father and grandfather and I take exception to being addressed to as mate when I receive service as a buyer. Also, as stated earlier by other reviews, this store refuses to refund money even when it is them who have advised incorrectly about the product to begin with. They showed me a card with the law stating the return of goods act and delighted in the fact that I couldn't just take something back because I had changed my mind. I stated that this was the wrong paragraph for this particular instance as I had actually been mis- sold he item and that was why I was entailed to a refund. The lady I was speaking to at this point didn't understand the difference between the two cases of law and continued to show me her pink highlighted document from HQ. Customer service, not at this place. I'd rather pay extra at B & Q and be treated with a level of respect and decency and perhaps, even get the correct advice. The policy of this business is not customer focused, it is, rather, money focused and their refund stance bears this out. I gave my credit note to the man stood in the queue behind me and stated that I wouldn't be back, ever and therefore did not need it. As for the bloke in the shop " security" , he stated that he was the MD of Stermat ! All this on my sunny afternoon off and all I wanted was a tub of PVA for a child to make a papier mâché project . My company has more than 15,000 followers on Facebook, 23,000 on twitter and around 28,000 on linked in. Following my harrowing experience at this store, I shall now be posting this warning to all. Alan M Jones read more

I suggest that those interested in reviewing prehistoric customer relations should simply visit this dreadful shop and observe. You will be faced with laminated warnings about what may or may not be exchanged , with endless statements that shoplifters will be prosecuted . What a dreadful atmosphere. The polite young man ahead of me set off the alarm when he sought to leave this hellhole, whereupon the woman at the till leapt into action ( she was otherwise perfectly pleasant so her resort to stern disciplinarian was the more obnoxious ) , and seized the two items the customer had had , and waved them through the security arch , and , finding that they did not alert the system , demanded of the young man whether he had " anything else " on his person, an obvious implication that he had put something in his pocket . He meekly answered this outrageous question, and allowed himself to be marched through the arch , in order, as it were , to prove his innocence . He was then, in effect , allowed to leave . I have to say that I would not have behaved as immaculately as he did , had I been in receipt of this medieval behaviour. It really is quite outrageous that this apology for customer relations is allowed to prevail. I note that there is something of a thread in reviews of this business which echoes my experience . This is not a bad shop which stocks a good range of items , and no doubt people are prepared to brave this dreadful atmosphere and conduct for reasons of convenience , and to bear the casual implications of dishonesty ( which could be very costly if the owners thought about it for a single moment ) with good grace . I merely suggest that , for entertainment value and as an exercise in the observation of subnormal commercial pond life , the gentle reader should go along and marvel. read more

V (http://www.anglesey.gov.uk/advice-and-benefits/trading-standards/) ery rude staff including the managers. Most of the staff are miserable and grumpy and have no manners. The products they sell are sub standard and often break almost immediately (tools especially). Then on trying to get a refund, youll be lucky!! They'll try fob you off and give you a credit note. Even tell you to contact the manufacturer! On phoning to ask to speak to the manager, I was told to complain in writing. All I want is a frikkin refund for the thing I bought which is not suitable for my car (didnt know till I got it home) The supervisor/management lady (small blonde, nasty thing) wouldnt even give her name and got very sh*tty with me because I didnt agree with their refund policy, telling me to mind my own business when I asked for her name! Also said I was a liar because I said I'd been given misleading info from another staff member, which happens not just with stermat but other places. Im going to complain to trading standards. http://www.anglesey.gov.uk/advice-and-benefits/trading-standards/ I hope they go out of business. read more

After my private carriage arrived outside the lack of parking was obvious due to the extreme line of youthful hooligans loitering outside the ancient location waiting for entrance. The stock is immaculate however but very cheap and for a location with such a brilliant name, the hoodlums who camp around the corners is something to watch out for so I do recommend bringing a weapon of some sort into the establishment, the guards don't care since they slump and one of them was on the verge of passing out. For my checkout experience I realised behind the till was a good friend so it's nice to know that the community spirit is in full swing at such a horrible location known as the slums of Colwyn Bay. However that said good friend had to wrestle against the youthful foe as he tried to escape the establishment with stolen goods! The fool was stopped with a fatal blow and halted at an instance. Hurrah to the workers of sternmat! Working in an establishment similar to the deep pits of hell. Sincerely - Duke of Battlesford VI read more

been in this shop quite a few times and if your looking for tools to do a bit of diy then yeah its ok but the tools wont last as there brands are the cheap and useless type. as for taking things back, FORGET it, they dont want to know, which would make you wonder why they give reciepts as you cant take things back anyway,, iam sure trading standards would have something to say about their returns policy or lack of. staff arent very knowledgeable about their products so dont ask for help as youll just get the brush off, infact on one occasion i was asked by two ladies about a couple of post cement bags " which was best " they were the same but as no members of staff were around to ask i gave them the info they needed and then offered to carry the cement to the till for them, may be if the staff just tried a bit there wouldnt be so many negative comments about the store1 star rating as there is no zero. read more

Bought 2 locks which were wrongly identified and I luckily noticed the error as I left through the door of the shop. Turned around and asked for exchange they didn't have the one I wanted to exchange so had to ask for my money back. The items were purchased 2 minutes before. I was told I had to have a credit note by a Manager who was only interested in slagging of customers and blaming them for moving items to incorrect shelves. She would not refund me at all and refused to listen or give her name. I have shopped here for many many years without any problems and after spending thousands here WILL NEVER SHOP AT THIS STORE AGAIN. Hope this pre warns people in case you fall into the same trap. read more

Excellent shop, Great Stock . we need this shop in the bay, its got just about everything. Promlem is the staff that leave a lot to be desired and need some lessons in customers service, I cringe everytime I go in here God forbid if you need help with something!!! They have real attitude of doing the bare minimum to assist anyone!! If you should go to the till and ask if they have something. I got told if its not on the shelf we have'nt got it! I wanted a new mop head for a mop I had bought there a few weeks previously! read more

the staff in this shop are a disgrace! miserable, unhelpful and i could think of a lot worse too! i needed to check stock for a £50 purchase before i drove 15 miles round trip, so i rang, only to be told she was warehouse only, and that there is no way to check for stock availability!! this company is out of the arc in its no phone enquiries policy as we have been using them for quite a few years now. most of what is in there is cheap tat anyway and the makes are dodgy with lots being chinese rubbish- dont bother! read more

Stermat is an excellent shop and carries a good stock of most hardware items. Word of warning though, they are very reluctant to take anything back even if it breaks - once it leaves the shop do not expect, with confidence, to be able to return anything. Shop is run by young girls with very little interest or knowledge. read more

terrible service. waited more than fourteen days for an item. when i was promised it would arrive in 5. when i asked for a complaints form i was given an address in anglesey which turned out to be a van hire company. the sales assistant was also very rude. avoid this shop. if i could give this rating 0. i would. read more

Phoned to ask if they had what I wanted, was told that I need to come and check for myself, drove 10 miles to find that it wasn't in stock. When I asked why they couldn't have told me over the phone they said they were too busy. What crap service from a don't give a s**t outfit. Obviously I won't be back!!! read more

Having read the above,i would like to say, l have been in Stremat, Colwyn Bay several times in the last 20yrs. and have always found the staff helpful, and reasonable. I always use this shop for hardware things l need .l find the pricing good.and the goods..reasonable quality.. read more

rubbish servis phoned to ask if the have beta puppy in stock as i have transport at mo so i would be walking or bus from old colwyn she could not tell me and said she wasent allowd to radio down and ask pathetic ascusse for a buisness. BOOOOOOOOOOO read more

Staff here absolute pits!! Hate to help customers!Follow people round as if they're going to pinch something!Most people I know feel the same! They all need the sack especially that Little Poison Dwarf Blonde Bimbo! read more

Really great shop for all sorts of hardware and general house items, make sure you get the right items as taking things back can be a real ordeal especially if you get the old blonde women on checkout. read more

Terrible staff, was told they can't advise customers anymore. The place is a mish mash of tat. Rude unhelpful horrible people. I hope it shuts down so we could get a small B and Q. read more

have been to this store many times over the years great store you find thing you have forgotten to get good staff as well its like the old hard ware shops of the past read more

Its ok if you like being followed around the shop by the assistance thinking your going to rob through place blind. Other than that Its all there when you need it. read more

stermat hardwere shop is very good i wish ther one was in llandudno it very good shop and good for value