Dawn Koopman, not responsive. Apparently it was something wrong with their emails prior, but now…read moreeven with direct text, and phone calls, no response. After all that, I'd be very cautious moving forward with any rental listed. Something seems off putting, and starting any rental process with someone uncommunicative sounds like a complete disaster waiting to happen. The property is owned by Kamehameha Schools, so maybe she doesnt get any type of compensation for finding a renter for such properties that benefit the school, who knows. What I do know though, is that the property had been sitting vacant for 90+days. Oh well, going with my gut feeling, moving onto a property well shown, and responsive.

My experience first hand review primarily on rental properties through Dawn Koopman…read more #1 She never returns a call. EVER if you are a property owner listing with her to rent your property is going to sit vacant for a long long time because she cannot be bothered to deal with renters and call them back. I have called, my husband has called, my friends have called. ZERO response #2 Since no one returns your calls you walk in to talk to someone and apparently everything your seeing on CL, Trulia, & Zillow is "already rented". I do not know if they just hate locals or don't give a you know what but I feel like its probably a combination of both.

I have noticed that my previous comment had been flagged! However, I am here for the clients and…read moreperspective buyers on the north shore! Please do your self a favor and don't rent, purchase, or sign into any contractual leases with Sunset homes llc! The company seems like a shell company for Juliana to have fun with at the creditors expense! Plus, her office is just not a happy place. No smiles, laughs, or encouragement going around! If you have a million dollars ready to spend, do your homework and pick a local Hawaiian realtor who actually knows the culture and the island way better than she ever could! Keep it Hawaiian and kelp it Aloha!!!

I generally don't write reviews but this needed to be written. This is regarding the agent who…read moreassisted us in a rental home for our vacation this summer. I don't want to lay out the whole story but the main issue was the home we rented was ocean front and experienced some large tides that eroded the beach access from the home. We asked for a refund as the sole reason we rented this home was the beach access directly off the back of the home. Julianna Simone was our agent and was beyond rude when I contacted her and explained we wanted a refund. I will say up front that she did give us a complete refund but she was very very unprofessional in our conversations. I won't take the time to write out the details of our interactions but suffice it to say I would never ever recommend dealing with her or her company. The new agent from another company who ended up finding us a home ( 3 days before we flew in) was very courteous and helpful and treated us they way customers ought to be treated. If you are looking for a rental property don't use this company or Julianna Simone.

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

I had the pleasure to work with Renee Webb and Paradise Real Estate to buy my new property, and it…read morewas a great experience! I highly recommend them, they were a pleasure to work with!

From the owner: Paradise Real Estate is a boutique real estate company located on the North Shore of Oahu and…read moreserving clients island-wide. Paradise Real Estate hires only select real estate agents to insure that our clients have quality representation. We have found that a team approach with experienced agents allows us to give personalized attention to each client. We strive to help our clients meet their short and long-term real estate goals. Paradise real estate has over 20 years experience in the Oahu and North Shore real estate market with expertise in everything from luxury beachfront properties to condos and vacant land, as well as multi-family properties. Paradise Real Estate was founded by Rene'e Webb-Ehni in 1995. Rene'e started working in real estate in 1989 with Prudential Locations where she quickly became a top producer, and worked as an activities coach. She also developed the new agent training program and trained over 200 agents. Rene'e came to believe that the island community

Working with Karin and Meme Moody was nothing short of awesome. It was my husband's and my first…read moreexperience purchasing a home, and we both still can't believe how easy of a process it was, thanks to this team. Karin and Meme are a dynamic duo that blend professionalism with personality, and I truly feel like I've gained a friend in both of them. Meme was attentive, extremely knowledgeable, helpful and communicative - everything you would want in a realtor. With years of experience in the North Shore market, we felt confident in their hands. Meme's honesty and insider tips proved very helpful, and thanks to Karin and Meme we now own our first home in Hawaii! Throughout the process, they always reminded us, "you'll be in the home you're meant to be in." Wise words from wise realtors. Thanks Meme!

From the owner: Home Buying and Sellingread more

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.